HughesUserF
@direcpc.com
| [HN7000S] Mind blowing convo with tier 1... caught on tape.
»media.putfile.com/Hughesnet-Customer-Support
At the end of the call he thought he was being funny calling me Kylie Manure... My name is Kyle and my last name... is about as far away from that word as you can get. No way it can get mistaken, clearly. He said it and I didn't hear him and I kept asking until he would repeat himself. I cut out the uhms and uhhhs but this audio clip should blow your mind. Apparently they have a policy (that they don't reveal to the customers) that the support people cannot continue on with the conversation if they know they're being recorded. I don't mind recording since when I asked them "Do you record these conversations for quality purposes?" he said yes.
I'll let the audio speak for itself. |
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video
Browsing Through Purgatory
Premium
join:2005-11-27
Newburg, MD
| I think we have all been through what you have, and when you really think about it Hughes, HP, MS all want to sell you something that is backed up by tech support and we all want buy something that is also backed up by tech support but the trouble is no one wants to pay for it. So out sourcing is what we get. Don't blame the tech support operators in India for this, they get allot of abuse from us earning $20.00 a week.
Watch the following link, laugh and remember you get what you pay for!
»www.metacafe.com/watch/313252/fu···n_india/
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DW7000/IA8/1150/XPPro/2XPHome/DLINK624 router/2 wireless adaptors DWLG820 |
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Liberty
join:2005-06-12
Tucson, AZ
 ·Cox HSI
| reply to HughesUserF
Mr Video - Thanks for the laugh
What you said about many of us wanting quality tech support but are unwilling to pay is sooooo true
I paid an extra couple hundred bucks for extended warrantee for my new Mac which also includes access to US support (bundled with other goodies which was really what I was buying)
Don't need the support, or rather haven't in many years of using their OS but I do recognize the value should I need it
Support is a heavy financial burden for any company |
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Pakapab
Premium
join:2002-03-17
Cap Haitien | Liberty, that video is a trip!! Thanx, I needed a funny pick me up this morning.
Pak |
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Liberty
join:2005-06-12
Tucson, AZ | Can't give me the credit
Video's wanderings brought that one to ya |
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HughesUserF
@direcpc.com | reply to HughesUserF
Except I'm not getting what I pay for. This is in regards to the fact that my internet connection is less than 56kbps. |
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Vtblues
if you can't get out of it, get in to it
Premium
join:2006-05-29
Brookfield, VT
clubs:  
 ·HughesNet Satellit..
edit:
May 15th, @03:22AM
| reply to HughesUserF
So, was it fun twisting his accent and manipulating the fact that English is his second language to fit your joke?
As for manure being as far from your name as you can get, I clearly heard him spell M-A-N-O-R-E as your name. Seems to me that your name has probably been associated with cow dung since you were a kid.
I actually find it sad that you had to take advantage of this guy to get your jollies.
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I'm folding and crunching to try to help prevent stories like »Update on my son who has cancer
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HughesUserF
@direcpc.com
moderated:
May 14th, @08:33PM
| reply to HughesUserF
Kylie =/= Kyle. Second...
The last 4 letters of my last name are R-E-E-N. I ask him to clarify if he's calling me Kylie Manure repeatedly and he says yes, that is what he called me. Then he acts like a smart ass and questions my grasp of the english language.
You have to understand I was on the phone with this person for several hours and he deflected every question I asked. I'm not going to post every detail about what has happened over the course of the last 3 months. Trust me... it's been hellish. I've been given pin after pin after pin from Tier 3 and when I try to use them they don't work. I was given 3 pins by a tech once then I called them on a seperate phone while on the line with the tech. None of them worked. He had no explanation. This has happened several times. I'll call tier 1 to get back into touch with tier 3 when the case is still open. They refuse to transfer me, saying the tech I spoke with from the higher tier set the status of the issue to closed... when my last conversation with a higher tier tech consists of "Call back after yada yada yada, here's pin number, we'll try to work this out." Then it turns out later they didn't close anything at all.
He had made the insulting name comment before and I didn't understand him. I asked him to repeat himself and he refused until I wouldn't let it go. You can catch the tail end of it at the beginning of the clip. The clips are out of order too so... the first one before the beep is the tail end of the call.
I have 30kbps upload speeds right now. I'd upload the whole conversation so you could hear the context but as you can see... that really isn't going to be possible.
This is only a tiny outtake of a 3 hours long conversation where he continues to condecend me. |
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trekboy
join:2006-08-16
Benton, PA
·HughesNet Satellit..
| While I think that Hughes does abuse it customers (alot), I don't think that guy was making fun of you on purpose, I just think his English was that bad. He probably didn't even know what he was saying.
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HughesNet | HN7000S | Pro Plan | .74 dish | 1-Watt Trans. | IA6 1433 MHz | Router 67.44.65.112 | Rate Code=256k 4/5 | NO Static IP | WRT54G w/ DD-WRT Firmware v23 sp2 |
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signguy
join:2007-10-31
Yosemite National Park, CA
| reply to HughesUserF
It isn't so much that their english is often very bad, but that they have a job that requires that they communicate in english and often can't. It's a lack of proper training and poor hiring standards. Not really their fault, the company's to blame. Funny how when you are signing up you get someone who has perfect english skills, but after that, good luck. Oh well, waddyagonnado? |
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