moonpieboy
@wildblue.net
|  Parents Experencing Speed Issues on Wild Blue
I've been at my parents house for a few days and they're having connection speed issues with Wild Blue. Appartently, they say they've been experiencing issues for several months. They also mentioned that the problems emerged when Google acquired Wild Blue. I also know that they have many many calls to Wild Blue. But they've haven't gotten anywhere. I also don't believe that FAP is the issue here since it hasn't come up on the calls they've had with Wild Blue.
They also don't recall receiving any FAP warning emails. Additionally, the problem has been going on for several months and they're on the Pro Plan.
Here's some details:
On the Pro Plan
($89 / month)
Location is near Bertram, Texas [78605]
Beam 40 (my this is just a guess from looking at the map)
Also - here are some traceroute I ran:
Executing 'traceroute -m 30 -q 1 -w 3 -f 3 75.104.212.x'
traceroute to 75.104.212.x (75.104.212.x), 30 hops max, 40 byte packets
3 rtr-border1-p2p-core2.slac.stanford.edu (134.79.252.137) 0.697 ms
4 192.68.191.245 (192.68.191.245) 0.594 ms
5 sunnsdn2-slacmr1.es.net (134.55.217.2) 6.789 ms
6 sunncr1-sunnsdn2.es.net (134.55.209.98) 0.992 ms
7 snvrt1-sunncr1.es.net (134.55.221.37) 0.879 ms
8 188.ATM1-0.BR2.SJC1.ALTER.NET (204.255.174.49) 1.869 ms
9 154.ATM3-0.XR2.SJC1.ALTER.NET (152.63.51.178) 2.004 ms
10 0.so-0-0-0.XL2.SJC1.ALTER.NET (152.63.55.126) 1.948 ms
11 0.so-7-0-0.CL2.MSP3.ALTER.NET (152.63.65.89) 100.012 ms
12 POS7-0.GW3.MSP3.ALTER.NET (152.63.65.205) 101.930 ms
13 wildblue-msp.customer.alter.net (157.130.115.230) 103.487 ms
14 *
15 *
16 *
17 *
18 *
19 *
20 75-104-212-3.cust.wildblue.net (75.104.212.x) 1367.739 ms
1 W92-RTR-1-W92SRV21.MIT.EDU (18.7.21.1) 0.784 ms 0.323 ms 0.283 ms
2 EXTERNAL-RTR-2-BACKBONE-2.MIT.EDU (18.168.1.27) 1.188 ms 1.289 ms 1.832 ms
3 EXTERNAL-RTR-1-BACKBONE-2.MIT.EDU (18.168.1.18) 1.551 ms 0.599 ms 0.925 ms
4 ge-6-23.car2.Boston1.Level3.net (4.79.2.1) 162.281 ms 2.314 ms 1.557 ms
5 ae-5-5.ebr1.NewYork1.Level3.net (4.69.132.250) 7.825 ms 17.625 ms 17.927 ms
6 ae-61-61.csw1.NewYork1.Level3.net (4.69.134.66) 5.636 ms 16.443 ms 17.846 ms
7 ae-1-69.edge1.NewYork2.Level3.net (4.68.16.11) 5.579 ms 5.923 ms 5.726 ms
8 0.ge-2-0-0.BR3.NYC4.ALTER.NET (204.255.173.53) 5.962 ms 6.017 ms 5.729 ms
9 0.ge-5-0-0.XL4.NYC4.ALTER.NET (152.63.3.117) 6.202 ms 0.ge-5-2-0.XL3.NYC4.ALTER.NET
(152.63.3.165) 6.227 ms 6.009 ms
10 0.so-7-0-0.CL1.MSP3.ALTER.NET (152.63.65.81) 34.230 ms 34.164 ms 34.269 ms
11 POS6-0.GW3.MSP3.ALTER.NET (152.63.65.201) 34.120 ms POS7-0.GW3.MSP3.ALTER.NET
(152.63.65.205) 33.145 ms 33.354 ms
12 wildblue-msp.customer.alter.net (157.130.115.230) 40.280 ms 40.533 ms 40.440 ms
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 75-104-212-3.cust.wildblue.net (75.104.212.x) 1600.880 ms 1413.488 ms 2368.447 ms
I'd really like to hear what everyone suggests they should do. I have read other threads on
this topic. But I didn't see one that showed a traceroute that had such a delay.
Thanks,
mpb |
|
Island Jeff
join:2005-07-18
 ·TDS
 ·WildBlue
| quote:
They also mentioned that the problems emerged when Google acquired Wild Blue.
I believe your parents are misinformed that Google acquired wildblue - as far as I can tell wildblue is simply using google apps for email and portal now.
--
Very happy TDS DSL user | Wildblue in Lake Michigan |
|
Siryak
join:2005-11-26
·WildBlue
| My speeds have been terrible here lately as well. I usually get 1.6mbps 24/7 and now I am getting this on the pro-pack.
:::.. Download Stats ..:::
Download Connection is:: 813 Kbps about 0.8 Mbps (tested with 3064 kB)
Download Speed is:: 99 kB/s
Tested From:: »testmy.net/ (Main)
Test Time:: 2008/05/13 - 3:23pm
Bottom Line:: 14X faster than 56K 1MB Download in 10.34 sec
Tested from a 3064 kB file and took 30.886 seconds to complete
Download Diagnosis:: May need help : running at only 82.2 % of your hosts average (wildblue.net)
D-Validation Link:: »testmy.net/stats/id-9BMPE2CYT
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1.14) Gecko/20080404 Firefox/2.0.0.14 [!] |
|
Spice300
Premium
join:2006-01-10
edit:
May 13th, @06:02PM
| reply to moonpieboy
Your trace route shows that it was run from MIT to your parents computer. The IP at hop 12 in your second trace route:
wildblue-msp.customer.alter.net (157.130.115.230) 40.280 ms 40.533 ms 40.440 ms
does not look like it is related to the Laredo gateway. Although I am not confident since I do not recall seeing a trace route to the gateway, I think your parents are using the the satellite Wildblue-1, the Duluth gateway and beam 130 or 131. Does "MSP3.ALTER.NET" mean the server is located in Mississippi? I thought the Duluth gateway was located in Minnesota. Do you know when your parents got service from WB? If it was before April 2007, then they are probably using the satellite Anik-F2, otherwise WB-1 is the best guess.
The latencies on hop 19 of 1600 ms and 2368 ms are higher than average on WB but are within reasonable range. Remember the signal must travel more than 22,000 miles to or from the satellite 4 times for a round trip. Add in the slowness of the gateway and one gets our lousy latency.
We need your parents to run upload and download speed tests at Test My Network and post the results here before we can determine if their speeds are atypically slow.
The proxy has been causing slow download speeds for some of us since December 2007. If they stop using the proxy, the download speed increases to normal.
--
Value Pack, beam 31, Riverside gateway |
|
Spice300
Premium
join:2006-01-10 | reply to moonpieboy
Bertram, Texas likely uses beam 131 or beam 40 or 41. It is close to the edges of beams 40 and 41.
--
Value Pack, beam 31, Riverside gateway |
|
grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
| reply to Spice300
said by Spice300  :Does "MSP3.ALTER.NET" mean the server is located in Mississippi? MSP3 is quite likely Minneapolis-St Paul
//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5 |
|
Siryak
join:2005-11-26 | I am beginning to think it is not just him. I am here on Beam 40 and my speeds are still about what it is showing above and I'm on the Pro-Pack. I just tested at 6:00 AM and they are still below 1mb. |
|
Island Jeff
join:2005-07-18
·TDS
·WildBlue
| Are all those WB hops failing to respond to ICMP for you as well? That does look very odd compared to mine on the old bird where they all respond.
9 208.175.175.34 (208.175.175.34) 2.139 ms 2.370 ms 2.244 ms
10 dal-core-01.inet.qwest.net (205.171.25.13) 2.103 ms 2.248 ms 2.236 ms
11 ewr-edge-04.inet.qwest.net (205.171.17.50) 41.695 ms 41.871 ms 42.085 ms
12 63.227.232.222 (63.227.232.222) 96.108 ms 96.023 ms 95.945 ms
13 10.242.110.1 (10.242.110.1) 96.198 ms 96.190 ms 96.114 ms
14 10.242.100.1 (10.242.100.1) 96.140 ms 96.100 ms 96.416 ms
15 10.242.30.27 (10.242.30.27) 96.432 ms 96.482 ms 96.196 ms
16 10.242.30.1 (10.242.30.1) 96.370 ms 97.692 ms 96.820 ms
17 10.242.20.2 (10.242.20.2) 96.543 ms 97.088 ms 97.007 ms
18 67-54-18y-xx.cust.wildblue.net (67.54.18y.xx) 1257.470 ms 1257.292 ms 1257.153 ms
again
8 er1-te-2-1.dallasequinix.savvis.net (204.70.204.145) 1.981 ms 2.293 ms 2.659 ms
9 208.175.175.34 (208.175.175.34) 1.677 ms 2.541 ms 2.687 ms
10 dal-core-01.inet.qwest.net (205.171.25.13) 2.948 ms 2.985 ms 2.831 ms
11 ewr-edge-04.inet.qwest.net (205.171.17.50) 41.979 ms 41.422 ms 41.546 ms
12 63.227.232.222 (63.227.232.222) 96.009 ms 96.007 ms 95.903 ms
13 10.242.110.1 (10.242.110.1) 95.855 ms 96.084 ms 96.223 ms
14 10.242.100.1 (10.242.100.1) 96.181 ms 96.103 ms 96.121 ms
15 10.242.30.27 (10.242.30.27) 95.852 ms 96.013 ms 95.979 ms
16 10.242.30.1 (10.242.30.1) 96.386 ms 96.345 ms 96.273 ms
17 10.242.20.2 (10.242.20.2) 96.831 ms 97.491 ms 96.632 ms
18 67-54-18y-xx.cust.wildblue.net (67.54.18y.xx) 1288.285 ms 1868.613 ms 1868.436 ms
If ICMP is set to the lowest priority, it makes me wonder if they're doing some network reconfiguration there or some other maintenance that has things up in the air or very overloaded.
--
Very happy TDS DSL user | Wildblue in Lake Michigan |
|
