CA CCast Cust
@comcast.net
| Sounds like what I had
Your experience sounds like one that I had. I won't go into the whole story, but it transpired for about 18 months. Going from a great connection to constant dropping and slow speed. Numerous CC tech out, CC cable crew. Kept saying it tests fine crap, even when the techs would agree with me, the cable guys would not do anything and kick it back.
It did not get resolved until I wrote the CEO and President of CC a letter (Father and Son). I got a response from their "executive resolution team, locally. Seems what I had been telling them for over a year, came true (physical problem with the connection at the cable junction (b-box if it were copper telephone cable)someone had crimped a connector on a fiber cable.
They fixed it, and gave me over a years credit.
Hope this helps
Tim
in San Jose |
