JTBates
@raytheon.com | reply to ewbragg
Re: Wildblue Cancellation Experience
Irony. The activity the call center is best at is cancellations... |
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AciD_BurN
join:2005-11-29
USA
 ·Millenicom
edit:
June 14th, @09:51AM
| It took me 4 phone calls due to being cut off every time I chose the cancellation option. A very nice and seemingly concerned young lady tried to talk me into keeping the service.
I explained that the FAP/RUP meter is wrong and that support was useless. I had my modem unplugged overnight and my usage went up by 1%!! I then unplugged it for 6 more days straight and it only went down 2%. I had been fapped on April 19th and was still suffering from the effects.
Bottom line is my new ATT aircard is limited to 5gb but if I use 4.99 gb before the month is over, I will not be fapped, I just have to not use it so much and my speed stays the same. I don't get throttled simply because I am getting close to the limit.
Wildblue now FAPS you at 70% which means you can never use the remaining 30% you are paying for!
That is no different than if you rented a car for a week and they come and take it away from you on Thursday afternoon.
If all business had this approach, they would not be in business for very long. |
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equivocal
join:2008-01-23
USA
| Wildblue now FAPS you at 70% which means you can never use the remaining 30% you are paying for! In the interests of accuracy: WB FAP's a 100% and unFAP's at 70% (formerly 80%).
It's like renting a car for a week and discovering that driving around with trunkfull of DVDs has higher bandwidth than WildBlue. |
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blacksheep
Aka Satguy
join:2005-09-13
Georgetown, CA | No, WildBlue warns you at 80%, FAPs you at 100% and reinstates you to full speed when you drop back down to 70% of your limit. What is so difficult to understand about this?  |
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Spice300
Premium
join:2006-01-10
| said by blacksheep  :What is so difficult to understand about this? Anger interferes with reason.
--
Value Pack, beam 31, Riverside gateway |
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AciD_BurN
join:2005-11-29
USA
·Millenicom
| reply to blacksheep
I beg to differ with you as I was fapped at 80%, my pecentage did not go down with the modem unplugged for 6 days straight. I was paying and could not use it. My speed went down to about 26k at one point so I had no choice but to find an alternative. I must say that it was a good decision. I am now officially done wasting any more breath on WildBlue. Anyone who loves to sign one-sided contracts that a million dollar lawyer cannot break and no speed guarantees combined with lots of Gateway problems and weather outages as well as untrained amateurs for Tier 1 support is more than welcome to join. |
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blacksheep
Aka Satguy
join:2005-09-13
Georgetown, CA | Beg all you want, you're still wrong! Enjoy your new alternative.  |
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Veritas40
@wildblue.net
| I am not sure why there should be confusion on this matter. I was told today, after getting a warning email yesterday, by a WildBlue rep that anytime my usage goes over 70% my speed will be throttled back. Installer said nothing about the FAP. Total crooks. |
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AciD_BurN
join:2005-11-29
USA
·Millenicom
| I was just nailed for $552.00 early cancellation fee even though my contract ran out November 2006!. I had a no contract account an decided to quit. I have been trying to get my money back for several days now to no avail even though they admit it was a mistake. beware folks beware. |
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sblaze
join:2003-08-14
Cochran, GA
 ·WildBlue
| reply to equivocal
In the interests of accuracy: WB FAP's a 100% and unFAP's at 70% (formerly 80%). BS. That's what the POLICY is thats not what they DO!
17000
5000
11914
1240
Now I suppose that you can argue that technically I'm still over by 14MB... but the Google Tool shows me at 70%. HMMM.. think when the 14MB falls off they will unfap me automatically? I highly doubt it. I bet it will be a few more days before they unfap me. |
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