WALL_E
Premium
join:2003-05-28
USA
edit:
May 12th, @01:33PM
| reply to DaSneaky1D
Re: Don't worry.
said by DaSneaky1D  :...but to call Charter a "bad" company is far from accurate. Based on your own experience, of course... 
Charter HSI has improved dramatically throughput-wise in my area recently, as I always achieve 100% of my provisioned throughput. However, the extremely poor service and customer support I received a couple years ago still leave me disliking Charter overall. And I certainly wouldn't assume that just because service improved in my are that service has likewise improved in other markets.
Not to mention the charade I had to go through when upgrading to 10/1 a couple weeks ago. I was chatting online with a customer support executive:
me: How much will my bill be increased if I upgrade to 10/1? (I know it should be only $5 a month)
Charter: That will be an additional $15 a month.
me: Really? It says here that it should be $5 a month.
Charter: Oh, I'm sorry, it is $10 a month.
me: I'm not willing to pay more than $5 more a month.
Charter: Oh, that's right, it's $5 a month. Would you like me to upgrade your service?
EDIT: Corrected typos.
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