vonageman275
| Annoying Beep
For almost 3 years now I've endured an annoying DTMF beep when I call home to my Vonage phone. I can only imagine others calling in hear the same beep.
I would have figured this problem would have been fixed by now. Is there no hope for this technology glitch? |
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RockyBB
Premium
join:2005-01-31
Castle Rock, CO
edit:
May 8th, @01:14PM
| I've had Vonage for 5 years and have no idea what you're talking about. Is the beep only once during a call, is it every 15 seconds or some other regular interval, do both sides of the call hear it, when someone else other than you call your Vonage phone do they hear the beep, is it audible on Vonage to Vonage calls or only on calls coming from outside Vonage? If you plug a different phone into the Vonage adapter do you still hear the beep? |
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Vonageguy
@verizon.net | reply to vonageman275
It sounds like someone is pressing a keypad button. Apparently it happens most often when women or young children are talking on the Vonage phone. Has something to do with the pitch of their voice. It happens arbitrarily through out the call. |
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RockyBB
Premium
join:2005-01-31
Castle Rock, CO | have you tried using a different phone set plugged into the Vonage adapter, perhaps one that does not have the number pad in the handset? |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| It has nothing to do with the keypad. It has to do with the frequency of the voice/sound of the person talking. The VoIP adaptor, treats that sound as a tone, and you here it.
This was a highly reported issue a few years ago, but I haven't seen it reported in the last year or so, nor have I had it happen in a few years.
You can try a different vonage device, which my fix it, but short of that, it has to do with the person you are talking with.
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Lightning Bolt Technologies |
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Safemaster
Premium
join:2004-01-18
Loxahatchee, FL
 ·Callcentric
| reply to vonageman275
That has been annoying us for five years, we still have the old ATA186 adapter and it happens mostly with my wife. i hear
it every once in a blue moon but my wife hears it at least once out of every 4 to 5 calls.
this has been a known problem since the birth of Vonage.
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kewlkeed
Grouch
join:2005-02-05
Knowlton, QC
| reply to vonageman275
Yeppers this is a problem with the ATA unit (Phone adapter). Some seem to be more susceptible than others to the problem but it's always there.
Women and youg kids have the right tone sometimes to set it off (Some people more than others)
The ATA confuses the "tone" that it hears and thinks it's you pressing a DTMF key, so it replicates that signal down the line (As sometimes DTMF tones don't pass through digital compression properly, so this is the compensation for that)
Try a different ATA from a different vendor and you may find it behaves better. |
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cartron
join:2005-12-21
| reply to vonageman275
Well..to throw in my 3 cents! We got Verizon FiOS installed in our home a few years ago (internet and TV) and not long after we had it, we started getting that annoying beep. People on the other end would hear it as if it was a key press by us! (sort of like they were hearing a call waiting tone instead of us!)We dumped our regular Verizon phone service and got Lingo Voip and it still continued. We even had their tech guys (Verizon) come out to the house but they couldn't figure it out! So through trial and error we found the problem on our own...we had AT&T 2.4ghz phones in the house (1 base and 3 cordless) so we decided to change to 5.8ghz phones instead just to see if that helped (tried a few different makes & models) and lo and behold...the beep is gone!! This may or may not be the solution for you but it worked for us! Also, we recently changed out our 5.8ghz phones to DECT 6.0 and still no beep! Hope this helps  |
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