ewbragg
join:2002-01-16
Sumerduck, VA
 ·WildBlue
|  Wildblue Cancellation Experience
Last June I had Wildblue.net installed as my only option at the time was Satellite or Dial-up. EVDO was coming into the area but Verizon was to limited and not actually live with REV A yet.
Luckily, as it turns out I only had a one-year contract (which expires June 4/2008) and I pay a month in advance.
1. I called 1-866-WILDBLUE (1-866-945-3258) today at 3pm EST
2. Went through the menu system 3 - 3 - 1
3. Promptly answered call by a very nice lady. Amanda.
4. Asked why I was canceling. My response was because I now had access to SPRINT EVDO and I preferred a less latency connection.
5. She offered $25 off an extra month service to compare to my new EVDO side-by-side, but I declined as I have already tested it to my satisfaction.
6. She went away a few minutes to check things and get a confirmation number.
7. 5 minutes later, she returned and gave me the number and said I was all set.
8. I asked about the equipment, and it turns out I purchased it outright from the beginning so I am free to keep, or resell to a local dealer, or other user.
Total time: 11 minutes
I must admit I was amazed at how prompt, easy, and painless that was.
Thanks Wildblue ..  |
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Doug Huffman
join:2007-07-27 | Talk's cheap, the continuing CC charges may not be. Continuing CC charges aren't unheard of. |
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geeke19
join:2004-09-11
Lake Cormorant, MS | reply to ewbragg
Make sure you check your CC statement next month. very likely that you wil be billed. Thats what happen to me and alot of people. You cancel the service then next month you see a charge from wildblue for service you thought that you canceled. |
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ewbragg
join:2002-01-16
Sumerduck, VA | reply to ewbragg
I suspect I can just contact my CC company to put a block on any further charges as well.  |
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hdman
Flt Rider
Premium
join:2003-11-25
Appleton, WI
 ·Alltel Axess
| said by ewbragg  :I suspect I can just contact my CC company to put a block on any further charges as well. I doubt you will need to. My cancellation experience was like yours. Quick, painless, done. Enjoy the EVDO, I DO!!
HDMan |
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Qoiz
join:2005-06-26
 ·Cox HSI
edit:
May 12th, @03:28PM
| reply to ewbragg
11 minutes? that may be a world record! I doubt anybody else has been able to go start -> finish and cancel that fast, check a records site!
what i am trying to say is, you were very lucky  enjoy the much better new connection. |
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JTBates
@raytheon.com | reply to ewbragg
Irony. The activity the call center is best at is cancellations... |
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AciD_BurN
join:2005-11-29
USA
edit:
June 14th, @09:51AM
| It took me 4 phone calls due to being cut off every time I chose the cancellation option. A very nice and seemingly concerned young lady tried to talk me into keeping the service.
I explained that the FAP/RUP meter is wrong and that support was useless. I had my modem unplugged overnight and my usage went up by 1%!! I then unplugged it for 6 more days straight and it only went down 2%. I had been fapped on April 19th and was still suffering from the effects.
Bottom line is my new ATT aircard is limited to 5gb but if I use 4.99 gb before the month is over, I will not be fapped, I just have to not use it so much and my speed stays the same. I don't get throttled simply because I am getting close to the limit.
Wildblue now FAPS you at 70% which means you can never use the remaining 30% you are paying for!
That is no different than if you rented a car for a week and they come and take it away from you on Thursday afternoon.
If all business had this approach, they would not be in business for very long. |
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equivocal
join:2008-01-23
USA
| Wildblue now FAPS you at 70% which means you can never use the remaining 30% you are paying for! In the interests of accuracy: WB FAP's a 100% and unFAP's at 70% (formerly 80%).
It's like renting a car for a week and discovering that driving around with trunkfull of DVDs has higher bandwidth than WildBlue. |
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blacksheep
Aka Satguy
join:2005-09-13
Georgetown, CA | No, WildBlue warns you at 80%, FAPs you at 100% and reinstates you to full speed when you drop back down to 70% of your limit. What is so difficult to understand about this?  |
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Spice300
Premium
join:2006-01-10
| said by blacksheep :What is so difficult to understand about this? Anger interferes with reason.
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Value Pack, beam 31, Riverside gateway |
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AciD_BurN
join:2005-11-29
USA
| reply to blacksheep
I beg to differ with you as I was fapped at 80%, my pecentage did not go down with the modem unplugged for 6 days straight. I was paying and could not use it. My speed went down to about 26k at one point so I had no choice but to find an alternative. I must say that it was a good decision. I am now officially done wasting any more breath on WildBlue. Anyone who loves to sign one-sided contracts that a million dollar lawyer cannot break and no speed guarantees combined with lots of Gateway problems and weather outages as well as untrained amateurs for Tier 1 support is more than welcome to join. |
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blacksheep
Aka Satguy
join:2005-09-13
Georgetown, CA | Beg all you want, you're still wrong! Enjoy your new alternative. |
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Oldbutnotslow
@mt.us
| reply to ewbragg
I was also slowed down 2 weeks ago and still awaiting my service to go to a usable level. When I got the email letting me know I was close to the level I tried getting online and checking. Now that they have gone to Google the web page with the graph is no longer accessible. So I loaded up their meter more than once. Terrible tool. By the time I got everything working it was too late, I had reached the 100% mark. I tried upgrading my service and the customer service rep said that it would not speed up the process I would still have to wait the 30 days to get my internet to a usable speed. I suggest anyone that believes that Wild Blue is getting a month worth of pay for nothing contact the FCC. They have a complaint form online. If enough complain maybe they will not only fix their customer service but also do a better job at providing what you pay for. |
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ewbragg
join:2002-01-16
Sumerduck, VA | reply to ewbragg
Quick update. Wildblue kept to their word and no further CC charges have occurred. |
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Island Jeff
join:2005-07-18
 ·TDS
·WildBlue
edit:
June 19th, @05:13PM
| reply to Oldbutnotslow
said by Oldbutnotslow@mt.us :
I tried upgrading my service and the customer service rep said that it would not speed up the process I would still have to wait the 30 days to get my internet to a usable speed.
The only way I could see this as possible is if somehow you downloaded 17+ GB or uploaded 5+ GB all on the one single day you were fapped before the fap kicked in, which doesn't seem like it would be possible.
Did you get the name of the rep who told you this?
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Very happy TDS DSL user | Wildblue in Lake Michigan |
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Veritas40
@wildblue.net
| reply to blacksheep
I am not sure why there should be confusion on this matter. I was told today, after getting a warning email yesterday, by a WildBlue rep that anytime my usage goes over 70% my speed will be throttled back. Installer said nothing about the FAP. Total crooks. |
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