slaver
join:2006-07-23
Alma, WV | reply to slaver
Re: [HN7000S] Traffic Shaping refer to locked thread 4 - 12
1 last chance for them to fix then to wildblue, what about you, what would you do? |
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MMS747
@direcpc.com
| You could try my experimental route, or try calling them again. I know that if you present a case carefully, you can sometimes get them to budge. When I was forced to upgrade from DW4000 to HN7000S, they wanted a new commitment to a service contract (what was it, I forget, 2 years?). I told them I had no problem with the $25 shipping, but a big problem with the contract requirement. I mentioned the fact that their literature stated they were still committed to the DW4000 (hinting without overtly stating this might be false advertising). She put me on hold for a moment (to talk to a supervisor?) and when she came back, agreed to send me the new modem for just $25 shipping and no new contract requirement. I tell you this not to toot my own horn but just as an example of a call.
But calling them and having the throttle removed I suspect would only be a temporary fix. It would only get you off the throttle quicker. (I had to wait a couple of weeks for mine to come off automatically). After that, you might have to apply something along the lines of "my experiment" to keep yourself from getting flagged again. This would be tough to do if you can't work around the 4-12 zone.
Mind you, all of this is only my theory of what is happening to trigger the 4-12 throttle. Other factors entirely might be at work here. For all I know my little experiment might flop tomorrow. |
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MMS747
@direcpc.com
| My method might seem a bit like buying a fast car only to keep it in the garage. But at least it's still there when I need it. (Besides, if my little experiment works, it might tell a lot about what's going on.) The people who are hardest hit by all this would be those who are only able to use their connection during the 4-12 peak hours. I hope Hughes takes this into account when they throttle someone. |
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MichaelRS
join:2006-06-10
Half Moon Bay, CA
 ·WildBlue
edit:
May 7th, @01:17AM
| reply to slaver
slaver, I did a WB run early last year and ended up with a mess they (WB) were not able to fix. Essentially the same traffic shaping problem we have at HN, without them shaping it, just simply overloaded on the spot I was assigned to. WB at the time used ka-Band in spots. Those spots are equally distributed over the map of North-America, unlike the population, which tends to aggregate in certain areas, called cities.
What had happened, was that the early adopters of WB sat at the perimeter of urbanization in the large population clusters and ended up filling those spots quickly, especially the CA bound spot 21. WB therefore had loaded their best spots with customers, weren't able to penetrate the population-wise void spaces (ie the prairie) and so got stuck while they were trying to bring up another bird. Kind of funny when you think that through. But reality is that they must have been badly hurting not being able to penetrate the market where the market was (ie Calif.) due to limitation through their spot technology while facing to pony up the interest on the debt for their lease and new bird.
So you may want to research which spot they have looking at you and what other dense areas are on the same spot. While Calif was bombed on WB, WY, SD, ND had no problem at all.
Spaceway III is using by the way the same spot technology concept for ka-band. Again, this is not a technical issue, but a reality of how the spots match population and the demand site. So it is more business than technical.
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HN7000S - Satmex 6 - 1210 - 0.98m / 2W dish - HughesNet ProPlus |
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