jc100
join:2002-04-10
 ·RoadRunner Cable
| reply to tc1uscg
Re: Most customers have nowhere to run to. So where's the fix?
I think that is pretty true to some extent. I believe Americans are after the best value and the best service, for the least price. However, companies that charge more and give great service usually win out. How many times have you gone out of your way to go to a certain place because you liked it more? I know I have plenty of times. There might be a store, restaurant, etc real close that does similar. Yet, you are willing to blow the gas money to go to that one place. It might not be the best bargain, but it also is reasonably priced and you love how you are treated. I think this speaks wonders to the American mindset. While we want our deals, we want good service. Sometimes, we find paying a bit more gets us both. I truly believe that the companies who take the high road approach will do much better in the end. Yes, the short term might see people leaving which does hurt, but the long run sees them returning. There's only so much of being treated like crap for a bottom barrel value one is willing to take. After that, the person is willing to step up and go to the next level if it means less frustration. This anyway, has been my experience in life. |
