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Forums » Telecom Giants Try To Fix Dismal Customer Service » Customer service czars are worthless.....
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Customer service »
« The fix is to de-esablish the american corprateism system  
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Kearnstd
Elf Wizard

join:2002-01-22
Mullica Hill, NJ

reply to moonpuppy
Re: Customer service czars are worthless.....

the trouble is that while most of us dont care to hear the empathy statement, us CS drones are pretty much required to say it. the suits do listen to calls and expect to hear the prefab statements that they think are good customer service.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports
to forum · permalink · · 2008-05-01 13:18:15 · Reply to this
Forums » Telecom Giants Try To Fix Dismal Customer ServiceCustomer service »
« The fix is to de-esablish the american corprateism system  

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