said by moonpuppy 
:said by TK Junk Mail :That old saying that you can have 2 of the 3 following items is still pretty accurate:
1 cheap
2 good
3 fast
Let's see. I had digital/HD/DVR/HSI with Comcast. It wasn't cheap, it wasn't good and it wasn't fast. Where is my 2 out of 3?
A month ago, I have severe pixilization problems on channels 30 - 70. I tried calling and all I got was a disconnect message because of high call volumes. When I finally got through, they said there were no other complaints and rolled a truck. Even the truck tech said she knew about the problem and that Comcast needed to replace a piece of equipment. My friend down the street had the exact same problem and he was using boxes (I was straight into the TV with no box.)
Now, why did Comcast roll a truck (which costs money) and waste a tech's time (again, costing money and taking them away from much more legitamate calls) when they could have just dealt with the faulty equipment? If they want to pay for customer service, maybe they need to do a better job of diagnosing problems and saving themselves a few dollars.
Please read his post, he was talking about customer service, not the technical service you subscribe to.
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