moonpuppy
join:2000-08-21
Glen Burnie, MD
 ·Verizon Online DSL
| reply to TK Junk Mail
Re: Most customers have nowhere to run to. So where's the fix?
said by TK Junk Mail  :That old saying that you can have 2 of the 3 following items is still pretty accurate: 1 cheap 2 good 3 fast Let's see. I had digital/HD/DVR/HSI with Comcast. It wasn't cheap, it wasn't good and it wasn't fast. Where is my 2 out of 3?
A month ago, I have severe pixilization problems on channels 30 - 70. I tried calling and all I got was a disconnect message because of high call volumes. When I finally got through, they said there were no other complaints and rolled a truck. Even the truck tech said she knew about the problem and that Comcast needed to replace a piece of equipment. My friend down the street had the exact same problem and he was using boxes (I was straight into the TV with no box.)
Now, why did Comcast roll a truck (which costs money) and waste a tech's time (again, costing money and taking them away from much more legitamate calls) when they could have just dealt with the faulty equipment? If they want to pay for customer service, maybe they need to do a better job of diagnosing problems and saving themselves a few dollars. |
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jc100
join:2002-04-10
edit:
May 1st, @12:04PM
| Maybe Comcast wants to show off their fleet of trucks at 3.70 a gallon, along with paying said individual to drive it up and down the street, all in the name of advertising (sarcasm). |
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Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
clubs:
 ·Site5.com
·AT&T Midwest
 ·Comcast
| reply to moonpuppy
said by moonpuppy :said by TK Junk Mail :That old saying that you can have 2 of the 3 following items is still pretty accurate: 1 cheap 2 good 3 fast Let's see. I had digital/HD/DVR/HSI with Comcast. It wasn't cheap, it wasn't good and it wasn't fast. Where is my 2 out of 3? A month ago, I have severe pixilization problems on channels 30 - 70. I tried calling and all I got was a disconnect message because of high call volumes. When I finally got through, they said there were no other complaints and rolled a truck. Even the truck tech said she knew about the problem and that Comcast needed to replace a piece of equipment. My friend down the street had the exact same problem and he was using boxes (I was straight into the TV with no box.) Now, why did Comcast roll a truck (which costs money) and waste a tech's time (again, costing money and taking them away from much more legitamate calls) when they could have just dealt with the faulty equipment? If they want to pay for customer service, maybe they need to do a better job of diagnosing problems and saving themselves a few dollars. Please read his post, he was talking about customer service, not the technical service you subscribe to. |
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moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| said by Nightfall :Please read his post, he was talking about customer service, not the technical service you subscribe to. The cost of customer service was included in my monthly fee....not cheap.
Customer service was rarely good as they did not fix the problems.
Customer service was most certainly not fast since it took forever just to get them on the phone and their walk up counters were even worse.
0 for 3 |
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jc100
join:2002-04-10
·RoadRunner Cable
| And back to my point. Customer service makes the experience. One can have a great product but bad customer service. As a result, good product becomes marginal as one does not get proper help in using or receiving it. On the same token, a fair product can be a good one if the customer service is top notch. The people who you talk to, if knowledgeable, can show a person how to do and make the best out of something simple. It's the truth. Business and products are 50 percent function and 50 percent perception. One perceives something to be a good product many times if they understand how to use it fully and integrate it into their lives. Most times, this require GOOD support that makes sure said product functions as promised. |
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