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Downrange
join:2008-04-28
Catawba, VA
edit:
April 30th, @09:47AM
| reply to Downrange
Re: What's going on with Spaceway 3?
Greg, the problems with 4PM - midnight speeds being much lower, whether due to demand or a switch being thrown, are well documented on this and many other sites. I'm not sure how you're getting the evening speeds you posted there, but practically NO ONE else on HN is getting them.
Perhaps you have a better plan, although level two support told me ordering one up would do no good.
FWIW, I've been with Direcway/HN for years, and presently have a 7000 system. Not that that matters one bit to this discussion.
Edit; you asked some other qxs that I don't have time to look up at present - and, also, it's not that KU is the evil here, it's that all their birds are FULL.
Re-reading what you posted, the implication is that everyone can get those high evening speeds by doing things to their installation, like ensuring good cables and grounding. This is frankly absurd. System problems don't cause sharp breakdowns in service levels from 4PM - midnite, like clockwork: system load and cutback from HN does. Again, HN support confirms this. Please don't try to dismiss the pandemic situation with regard to evening performance as a problem at the user end.
Upon yet a third read, I notice you have NO speed tests from 5PM-11PM. So, maybe you don't get good test then either. Why are you posting all those high scores and leaving out the time block in question, Greg? (I don't count "11:35 PM" as it's near the time we all get faster speeds). Full disclosure: Do you work for Hughesnet?
Fact is, the Spaceway info I posted is correct. | |
tobicat
join:2005-04-18
Tombstone, AZ | I do not waste my time doing a lot of speed test but my 6000 sitting right next to my 9000 is doing as good or beter than the 9000.
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7000s, satmex5, 1270, dlink wireless | |
dbirdman
Premium,MVM
join:2003-07-07
Eureka, CA
| reply to Downrange
said by Downrange  :I'm not sure how you're getting the evening speeds you posted there, but practically NO ONE else on HN is getting them. That is objectively impossible to document, but your opinion is contrary to mine; I think that most HN customers have never seen the 4-12 issue and are surprised if it is mentioned. Here at BBR, which overally has a tiny percentage of each ISPs cusomers, that percentage tends to be power users and is weighted towards those with problems.
On my mobile forums, where the participation is mostly for support on issues other than Hughes, we have a small number of fixed users, and one who joined recently was experiencing the 4-12 problem. He got a very quizzical response from other members, because only those of us that are also on BBR had ever heard of the issue before.
Fact is, the Spaceway info I posted is correct.
Generally, I would agree that you seem to have gathered correct info on the way it is being handled. I do not think it is likely to change, possibly ever. Certainly so long as there is only one Ka Bird installers will have to install some percentage of Ku customers due to line-of-sight issues. Beyond that, Hughes is well aware that the most disgruntled customers are those that have had a specific level of performance and see that deteriorate. From their standpoint it is better to start customers off with the same performance they are likely to see when the beam is fully loaded.
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W2K Server|Toshiba Satellite XP Pro|iDirect 3100 on Datastorm 1.2 meter XF3 with 4-watt BUC|HughesNet IA8/1390/7000s Pro on 2-watt Datastorm G74|Sprint Broadband U595+MBR1000 router+Wilson Antenna/Amp|1990 Blue Bird Wanderlodge Bus "Blue Thunder" | |
grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
edit:
April 30th, @03:41PM
| reply to Downrange
Re: What's going on with Spaceway 3?
said by Downrange :...problems with 4PM - midnight speeds being much lower, whether due to demand or a switch being thrown, are well documented on this and many other sites. I'm not sure how you're getting the evening speeds you posted there, but practically NO ONE else on HN is getting them.
And you know this how? from three posts on this forum and a handful of uninformed whiner sites? If you paid closer attention, evidence is mounting that this selective 4-midnight issue may be related to usage patterns. said by Downrange :FWIW, I've been with Direcway/HN for years, and presently have a 7000 system. Not that that matters one bit to this discussion. It has EVERYTHING to do with this discussion. I have the same equipment as you. I have acceptable performance 24/7, you do not. What that tells me is that (1) my hardware is better installed than yours, and (2) my usage patterns are more conservative than yours. said by Downrange : it's not that KU is the evil here, it's that all their birds are FULL. BS !! if that were true, explain my speed test results. Note please, that they do NOT include the acknowledged low usage period between midnight and 0500 local (which includes the so-called FAP-free hours). And PLEASE - I tested at 1135 instead of 1130? Gimme a break!! said by Downrange :Re-reading what you posted, the implication is that everyone can get those high evening speeds by doing things to their installation, like ensuring good cables and grounding. This is frankly absurd. I'd call that SELECTIVE re-reading of what I posted. I've been around the block enough times to make a significant wager that your issues are threefold: (a) less than optimum hardware setup, (2) some kind of usage pattern that Hughes doesn't like, and possibly (3) over-populated gateway server. There isn't a damn thing PANDEMIC about this - it's obviously selective - and it's guaranteed fixable. You just have to push the right buttons. said by Downrange : Fact is, the Spaceway info I posted is correct. Fact is, you're wrong - and I can back that up. You're posting from an emotional viewpoint. I'm the impartial technical guy. //greg// --
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5 | |
Downrange
join:2008-04-28
Catawba, VA | I think you are a shill.
Post some reports from 6-10PM.
Three reports, lol. Must be 500 on all the sites I've read... Reading is fundamental, shill - THEIR OWN LEVEL TWO TECH ADMITS THE PROBLEM. | |
grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
edit:
April 30th, @06:49PM
| said by Downrange :I think you are a shill. Post some reports from 6-10PM. Three reports, lol. Must be 500 on all the sites I've read... Reading is fundamental, shill - THEIR OWN LEVEL TWO TECH ADMITS THE PROBLEM. And since you offered nothing technically substantive to the discussion yet, I can only conclude you're an agitator. A few folks are haranguing about 4-12, now for some reason you're worried about 6-10. At least try to be consistent here.
I've been helping folks with legitimate issues on this (and other mainstream) forum for nearly 10 years now. It's with 35 years of hands-on experience in two way satellite telecommunications that I can say with confidence - I AM the technical guy. Too many opening posts (like yours) are emotion-driven. When dissected, they're seldom supportable. I on the other hand, try to keep my responses based in actual FACT.
And just to underscore the inconsequence, "Tier 2" support is outsourced as well. They're just another buffer layer of script readers - Florida based, last I heard. It's only when you get to "Tier 3" that you start talking support folks that actually draw a Hughes paycheck.
//greg//
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HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5 | |
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