ElJay
join:2004-03-17
 ·Great Works Internet
| GWI's contact page clearly says...
"For your convenience, you can now submit a ticket with our Technical Support Teams for non-urgent issues." »www.gwi.net/support/contact.html
You need to call GWI up if you have an immediate issue with your service. If you can't hear then you need to find somebody who can assist you. I fail to see how GWI is unique in this regard because Time Warner and Fairpoint would expect the same. Unlike these two mega companies that don't know if they're on foot or horseback, GWI might actually fix the problem if you communicate the issue to them.
My parents had a problem with inbound calls when they were hooked up to GWI's phone service, because Verizon did not tell GWI that the switch had been made (huge surprise there.) I think Verizon/Fairpoint is likely doing this on purpose to make sure customers who bail from the mothership are given a bad initial experience with GWI's phone service.
As for the modem, why do you need to get into it? Put your own router behind it and it works just like it's supposed to, like a dumb modem. |
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braynes
Premium
join:2005-03-14
Waterville, ME
·Great Works Internet
 ·RoadRunner Cable
·Verizon Online DSL
| Hey any trouble that I have with TW ( I have a 10 meg. rr as .
All problems that i had with verizon with I swapped from to go to gwi, in both cases any problem could be taken care of with a email. I have had all 3 co. and I speak from time and use, what are your facts and where did you get the idea that a phone call is a must? what can I say in a call that I can not put in an email (any change you WORK there?)
Bruce |
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braynes
Premium
join:2005-03-14
Waterville, ME
·Great Works Internet
·RoadRunner Cable
·Verizon Online DSL
| reply to ElJay
As for the modem, why do you need to get into it? Put your own router behind it and it works just like it's supposed to, like a dumb modem.
I have a d-link wireless modem with router that I want to use and can not, with RR and Ver I can use my own modem, so whats the problem with gwi?
Bruce |
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ElJay
join:2004-03-17
·Great Works Internet
| reply to braynes
No I don't work there, but I have been a customer since 2004. You can say whatever you want in an email, but the fact remains a phone call is probably going to put you at the front of the line, especially during weekends and after hours. I think this is the case with about 95% of the businesses out there.
I've found Time Warner cannot fix anything without sending a tech to the house (and thus proving it's really their problem, not mine), because the people on the phone are total idiots and assume their customers are idiots as well.
I'm glad to see GWI fixed your issue and you updated your review. |
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braynes
Premium
join:2005-03-14
Waterville, ME
·Great Works Internet
·RoadRunner Cable
·Verizon Online DSL
| Well I just wanted it to work, I was always told to get and do everything in writing.
This has served me many times in the past and I will still get all info in writing or walk away.
thank you for your interest, and yes I reviewed it as it was at the time now it is fixed and time will tell us how it goes.
Bruce |
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