jmr
@wideopenwest.com | I disagree
I have WOW and pretty much the exact opposite thing happened to me. I was getting inconsistent speeds with Time Warner and now I have higher than advertised speeds with WOW. |
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CrimsonChaos
join:2002-07-28
North Royalton, OH
 ·WOW Internet and C..
·RoadRunner Cable
edit:
April 28th, @05:12AM
| That's fine. If you read the 1st paragraph I said other people may have fared better.
I guess I just have a bitter taste in my mouth about the whole experience because they are trying to charge me $99 for what amounted to crappy service for 1.5 weeks.
Like I said - if you're going to make a money-back guarantee, stick to it. The customer shouldn't have to fight you to keep your word. |
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jmr
@wideopenwest.com | I agree that they should honor the money back guarantee. It just surprises me that their service quality varies by so much... I am in the Cleveland area, too. Not disagreeing with you. |
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Ispeedster
| reply to jmr
I disagree as well. WOW has been a wonderful service provider with the best service of any cable/ internet/ phone provider I have experienced in the last 24 years.
Obviously, the person registering the complaint is an isolated case, which I am sure WOW would be happy to have the opportunity to make amends. WOW has ranked number one in the annual JD Powers Survey for customer satisfaction among all cable providers for the last three years. |
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