krwest
join:2006-01-14
Lake, MI
| Hughes email upgrade?
Got the notice that they'd be upgrading their system overnight Saturday night. 6 pm to 6 am. Tried to get mail, new notice stated 8am. After 9 now, still can't get email. Every time they touch it it's a week or so before they finally figure it out what they did and how to fix it. Wish they'd get a tech that actually knows enough to do it right in the time frame THEY set up.
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Hughesnet/isp.com/DW6000/Satmex5/1070,2 desktops( 1 XP,1 Vista) ,3 laptops ( all XP),2 static dishes,1 portable |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
| Your @hughes.net email has been outsourced to TuCows since last year. But to reinforce your point, indications here also suggest that TuCows is apparently still working on this "upgrade"
//greg//
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HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5 |
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TexasHippie
Premium
join:2006-08-20
Brownwood, TX | reply to krwest
Just checked. Now it says 11:00 am edt!
Duane |
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laserfan
join:2005-01-14
Blanco, TX | reply to krwest
Still "down" here at 1015a CDT.  |
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Contango
join:2005-01-05
Buena Vista, CO
| reply to krwest
My post crossed this one.
Actually, I think the 11 am announcement was for the "period of upgrade" which I believe covers account management so they only have one inconsistency in their announcement of email availability. However, the bottom line is they haven't met any of their announced timelines.
I can only hope that their assurance that email won't be lost is more credible than their timeline.
I also recommend checking whether you really want to be blessed with their new antispam and antivirus features. I definitely don't want a filter that restricts my email delivery. I don't think there's any perfect antispam filter out there and certainly don't believe that HughesNet would have one!
I'm sure we'll see the messages about switching to another email service and they may be right.
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HughesNet DW6000 CE/ G11 91W/ 1370 MHz/ XP SP2/ Software v 4.3.3.5 |
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Bette
@direcpc.com | reply to krwest
It's 12:25 on the east coast and email is STILL down. I also have been having trouble with my satellite connection - it has been "on again" "off again" constantly for the past 2 1/2 hours. Anyone else running into that problem? |
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TexasHippie
Premium
join:2006-08-20
Brownwood, TX
| reply to krwest
Just checked again. Still can't get email from my computer. I did go to the web site and logged in to 4 accounts, eventually. Very erratic behavior. Plenty of messages from 2 weeks to a month ago, but nothing newer.
Local messages vary from "Bad response from server" to "Connection refused" to "Authentication not enabled on this server."
Think I'll find something else to do and try again this evening!
Duane
13:11 edt
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HN7000S Pro Satmex5 970 MHz 117W H/H Router 66.82.158.95 |
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krwest
join:2006-01-14
Lake, MI
| going onto 2 and still down. And they wonder why people are upset with the service! perfect example of lack of ability on their part, Tucows or not. Announce then fail to perform. When I logged in email showed yesterdays mail. None of today's or from 6 pm yesterday.
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Hughesnet/isp.com/DW6000/Satmex5/1070,2 desktops( 1 XP,1 Vista) ,3 laptops ( all XP),2 static dishes,1 portable |
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Rubberneck
@direcpc.com | reply to krwest
Check this URL for the email status
»status.tucows.com/ |
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laserfan
join:2005-01-14
Blanco, TX
| That link says:
"Offline - restore time is currently unknown--Please note that we have decommissioned the Email Defense system and replaced it with the new Tucows Email Service Filter-only service."
Does anyone here know (in a nutshell) what if anything the new Filter-only service does vs. the old Defense system? |
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rloose
@direcpc.com
| reply to krwest
It's 1:08 in New Mexico and the mail server is still off-line. Hughes is a classic example of where American business seems to be heading. The marketeers, lawyers, and accountants run the show for maximum short term bottom line. Outsource as much as possible, do a sub-par job and hope the customer can take it. I worked for Hughes back in the 1980s. At that time they were top notch. They were set up as a non-profit company under a medical organization called HUMANA. They plowed their profits back into R&D. Very progressive. Then the IRS decided they didn't like that approach and forced Hughes into a breakup. They never recovered from it. What a disappointment.
Rich |
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rloose
@direcpc.com
| reply to krwest
Looks like Hughes may still have some admin work to do. Here's the entire post from TuCows:
Offline - restore time is currently unknown
Please note that we have decommissioned the Email Defense system and replaced it with the new Tucows Email Service Filter-only service. We previously notified resellers about this important change in late March.
If you wish to use the new Tucows Email Service Filter-Only service, you can login via: »https://admin.hostedemail.com/ with the format:
admin@Resellerusername.adm
your Reseller password
New Domains are added with the \\\'New Domain\\\' link. Then the \\\'New Filter-Only\\\' link is used to add each account. When the domain is set-up, change the MX to: mx.domain.tld.cust.hostedemail.com. Please note that all accounts on a domain must be filtered. Any Email sent to an address that is not an account or alias in Filter Only will be bounced.
If you have elected to not migrate to Tucows Email Service filtering-only, you should immediately point the MX record directly to the domain\\\'s primary mail server. |
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richc195860
@direcpc.com
| Here is what Hughes just said
[Apr 27 2008 3:34:36 PM] Welcome to our chat customer support .
[Apr 27 2008 3:34:40 PM] Richard, you have been connected to Shayla
Shayla(Apr 27 2008 3:34:46 PM): Richard, welcome to HughesNet Technical Support. You are chatting with Shayla.
Shayla(Apr 27 2008 3:34:56 PM): Hi Richard, how are you?
Richard(Apr 27 2008 3:35:20 PM): goos just wanted to know when email will work again
Shayla(Apr 27 2008 3:35:52 PM): I understand that you need update on the email service, am I correct?
Richard(Apr 27 2008 3:36:16 PM): yes please
Shayla(Apr 27 2008 3:36:53 PM): I need to inform you that, the email service has started working, but it may be slow.
Richard(Apr 27 2008 3:37:37 PM): ok thanks
Richard(Apr 27 2008 3:38:09 PM): I still cant access the service
Shayla(Apr 27 2008 3:38:05 PM): You are welcome.
Shayla(Apr 27 2008 3:38:28 PM): You should be after sometime.
Richard(Apr 27 2008 3:38:46 PM): will keep trying though
Shayla(Apr 27 2008 3:38:52 PM): Please try to access your email account via webmail, to check if it is working fine.
Shayla(Apr 27 2008 3:39:03 PM): 1. Open a new window without closing this chat window and try to access »mail.hughes.net/ 2 In the Username textbox enter the first part of the email address. For example if the email address is jsmith@hughes.net , enter jsmith 3 In the Password textbox enter the email password. 4 Click on Login and the Webmail will open the Inbox
Richard(Apr 27 2008 3:39:08 PM): thanks for the info have a good day
Richard(Apr 27 2008 3:39:40 PM): ok thanks
Shayla(Apr 27 2008 3:39:51 PM): You too.
Shayla(Apr 27 2008 3:39:55 PM): Thank you for getting in touch with HughesNet Technical Support. I am glad I was able to assist you. To end this chat, please click on the 'End Chat' button.
[Apr 27 2008 3:40:02 PM] Agent has logged off chat. To have a copy of this chat emailed to you, enter your email address below and can click on 'Send Transcript'. The entire chat session will automatically be sent to you. If you need further assistance, please contact us via e-mail or chat, or call us on our toll free number at 1-866-347-3292. We are available 24 hours a day, 7 days a week for technical support. Thank you for chatting with us on HughesNet Technical Support and have a great day. |
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krwest
join:2006-01-14
Lake, MI
| just tried again. bad response. usual crap report. They break what doesn't need fixing, and cant fix what needs fixing.
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Hughesnet/isp.com/DW6000/Satmex5/1070,3 desktops( 1 XP,2 Vista) ,3 laptops ( all XP),static dish,1 portable dish |
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Raminto
join:2006-02-28
Whitehorse, YT
edit:
April 27th, @06:10PM
| reply to krwest
This worked for me: »webmail.hughes.net/cp/ps/Main/login/Login
Before I had »mail.hughes.net.... in my bookmarks, obviously they changed the address.
Email client still not working.
Edit: When I said it is working I meant that I can log in to the webmail, but the test messages I sent never arrived or will be hold back.
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dw7000/.98m/2watt/Horizon1/1390/256k4/5 /xp sp2/desktop compaq 6330CA/linksys wireless/thinkpad xp pro/Toughbook CF-28 xp pro |
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TexasHippie
Premium
join:2006-08-20
Brownwood, TX
| webmail.hughes.net goes to the old system. mail.hughes.net goes to the new one. Now it won't even connect to the server. Looks like they realize there's a problem and took it off line. It would be nice if they'd update the status reports to let us know when it will actually work! |
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TexasHippie
Premium
join:2006-08-20
Brownwood, TX
| reply to krwest
Just had a chat with "customer service." Looks like they screwed it up royally!
Apr 27 2008 6:28:41 PM] Welcome to our chat customer support .
[Apr 27 2008 6:28:51 PM] Duane, you have been connected to Kevin
Kevin(Apr 27 2008 6:29:01 PM): As I understand, you are experiencing problem accessing email, am I correct?
Kevin(Apr 27 2008 6:28:57 PM): Duane, welcome to HughesNet Technical Support. You are chatting with Kevin.
Duane(Apr 27 2008 6:29:15 PM): yes
Kevin(Apr 27 2008 6:29:28 PM): I apologize for the inconvenience.
Kevin(Apr 27 2008 6:29:34 PM): It should be back up at the end of the day.
Kevin(Apr 27 2008 6:29:45 PM): Our technicians are working on it right now.
Duane(Apr 27 2008 6:30:05 PM): It was supposed to be back at 11:00 am edt.
Duane(Apr 27 2008 6:30:40 PM): Could someone post a new status on the web page?
Kevin(Apr 27 2008 6:31:07 PM): Yes, it was delayed because of a technical difficulty.
Duane(Apr 27 2008 6:32:06 PM): Or maybe an announcement when it is complete?
Kevin(Apr 27 2008 6:33:25 PM): I suggest you try Webmail so that you will know when its resolved.
Duane(Apr 27 2008 6:34:02 PM): webmail doesn't work! I can't even get to the webmail page.
Kevin(Apr 27 2008 6:34:39 PM): That is why I suggest you try it at regular intervals so you will know when it starts working.
Duane(Apr 27 2008 6:35:34 PM): You should still post the status on the Customer Care page. Then everyone will realize why it's not working. I'll keep trying.
Kevin(Apr 27 2008 6:36:04 PM): Ok.
If they get it working, maybe they'll leave it alone for awhile.
Duane
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HN7000S Pro Satmex5 970 MHz 117W H/H Router 66.82.158.95 |
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Binary
join:2007-12-29
Creston, WV | reply to krwest
This is why I went with Gmail.
Hughes always keeps messing with the email system. |
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DoctorDoom
Troll hunter
Premium
join:2006-09-19
Becket, MA | reply to krwest
One wonders how much incoming email will wind up in the bit bucket. |
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Aframe
Premium
join:2008-01-30
Uvalde, TX | reply to krwest
I was able to access my email using this address.
»my.hughes.net/
YMMV
/Frank |
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