KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs:
 ·Verizon FIOS
 ·Speakeasy
| No Credit policy?
...no more credit is to be issued by anyone (including management) for any reason till after March 30th.
That's insane. They screwed up my billing but not horribly. Just kept applying the install fee when it was promised to be waived. I'd call, they'd credit it, then it would show up again on the next bill.
Finally got it down to where just $10 of that install fee was recurring and was about to just let it go. But with that above comment, I'll be calling tonight to get that $10 credit back. Tell me it's 'policy to not give any credit' despite the problem being theirs. Sheeeyeah. So why not just mistakenly bill me for HBO, SHO, and whatever else and just keep the money? Maybe I should switch to the cable monopoly instead of the phone monopoly... (ARGH!)
KM
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Don't Lie - Be Kind - Realize your Potential |
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UncleDirtNap
join:2006-08-26
Pittsburgh, PA
·Verizon FIOS
| I think you're misinterpreting that no credit thing. If they screwed up your bill they owe you the money - period. The credit being given were credits for service meant to appease extremely unhappy customers, especially those they thought might cancel, and equated to periods of free service(s) IE: We really F-ed up so here's a months free service or Boy we really F-ed up here's two months... that's how I was reading it. |
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Master_AMD
join:2003-12-16
Dowagiac, MI
clubs: | Amen, That is exactly how I feel about the situation. |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
 ·Comcast
·WOW Internet and C..
| reply to KoolMoe
Funny.. I follow these forums pretty well. Verizon can screw up your billing and "it's ok". You can call them up (about 3 or 4 months in a row and "remind" them that they keep over charging or haven't issued a credit and "it's ok" or "I can live with it".. But the service is great. Now, take a wireless provider or "cable" provider, like Sprint or Comcast and it's "lets burn them at the stake because they keep charging me for picture mail and I cancelled it..." kinda of attitude, even though as far as wireless service or cable tv content, they are tops (at least in my area of WOW, CC and AT&T). I just don't get it. Is there that many idiots out there or am I just missing something where it's ok for one company to screw you over but not for the other(s)? I'm not calling you a idiot koolmoe but the attitude of those thinking it's "ok" for verizon to do this but not for others just blows me away.  |
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KoolMoe
Aw Man
Premium
join:2001-02-14
Annapolis, MD
clubs:
·Verizon FIOS
·Speakeasy
| Until the end, I wasn't sure your post was meant to be in response to mine at all. I don't really care about you incorrect inference but where did you get the idea I'm ok with VZ screwing up but rant about others?
I really had a hard time moving to FIOS. If my DSL provider's service hadn't been progressively unreliable, as it was, I probably still wouldn't have FIOS. I really, really don't like VZ.
Regardless of the company, sometimes it's just not worth the effort (which I'm sure they count on). Having our incorrect billing reduced from $50 to $10 was good enough for me to just not worry about it anymore. That would apply to VZ or any other company...
I agree with you that it's funny how some folks can give a pass to one company but not to another for essentially the same issue. Heck, I'm probably just as guilty in some cases (If Dominoes doesn't get their pizza here in 30 minutes, I complain. If MomPop shop doesn't, no worries) - but guarantee I don't when it comes to VZ. I'll nail such monopolists as often as I feel it worthwhile.
KM |
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