Dino
@direcpc.com
| reply to zeekstern
Re: [DW7000] Hughesnet getting worse and worse... anyway to stop
I'm posting anonomously for now. But something has to be done. .. I got off the phone with Advanced Tech today with some sad news. Been having speed problems (IA6/1216) for a few days. Actually, speeds have been decaying for some time now.
Anyways, after being on the phone for over 6 hours over the past 3 days, all I can say is this. According to the "Supervisor" on duty at the time I called advanced tech, they are fully aware that overcrowding is taking place. He told me that "engineers" are working on the problem, and to be patient. When asked how the engineers are supposed to "fix" the overcrowding issue, he was silent.
I also let him listen to a HughesNet commercial, to which he responded, "you will note they said speeds 'up to'" blah, blah. My response was .. (well, I didn't quite "lose it"), but I said, "my 50-70kbps down is a far cry from what's being advertised." .. and I went on and on and on.
Then he offered to "allow" me to change transponders, but with a warning that it may not be any better, indeed maybe worse. He said that there was no way for a gateway change since IA6/1216 is "locked" .. meaning no more customers can be placed on that transponder. If I vacated, there was no returning.
They are "overselling", and for those who have yet to experience problems, it's only a matter of time. Will the problem(s) be alleviated when Spaceway 3 becomes operational? I sort of doubt it. There may be those who wish to go the Spaceway 3 route to get better speeds, but it will be at a cost. As for voluntarily moving people there .. probably not. Unless their lease for a "current" transponder is up for renewal..perhaps that would be the incentive for them to do something on a voluntary or semi-voluntary basis.
Now, I'm not a lawyer, but it appears to me, from their advertising (both television and internet), and what many (and a mounting number) of subscribers are experiencing with slow speeds, there should be grounds for a class action lawsuit. The words "misleading" and "unethical" come to mind in their business "practices."
HughesNet's big. With even bigger and deeper pockets. The mere mention of any sort of lawsuit would only make them smile. They feel themselves "untouchable." Is there anyone out there with any ideas. A "reasonable" settlement would be a voluntary move of subscribers to Spacenet 3 when operational. For those who have blockage to Spacenet 3, transponders would continue to be leased on various satellites, as others are migrated over, at no cost.
As I type this at near 3am, my speeds are Great. My last speedtest (HughesNet speedtest) was 1266/199. However, that's going to change dramatically in a few hours .. starting about 7am eastern. By tomorrow 2pm-Midnight mountain, speeds will be in the proverbial toilet. |
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Randy L
@direcpc.com
| I have spent hours talking to them too... they twirl you in circles till your either sick of arguing or are fully confused.
First they tell me to do speed tests all day long and then send them the average(which happened to be(1ookbs peak and generally 50kbs), at which time they break the news that you must have a virus... (rolls eyes) I have been on the internet since dial-up was the fad, I just wish one of these techs had a tenth of the knowledge I have...
I was told by a rep that if you have average speeds of under 300kbs(you need to do multiple tests and average the scores) then they have to do something... so far that was a lie.
A class action sounds like the only way to go but it must be done right or they will use their money and power to knock it apart. there was a guy on the internet, a net lawyer who specialized in these types of cases... but not sure what is name is. I wouldn't know where to start personally so hoping someone a little more legally minded can start this process...
Lets sue for 5 billion and put the money into servicing all their previous clients with BPL access... :P
if anyone is working on this please keep us updated. |
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jefflaur
join:2001-03-22
Franklin, NC
 ·Verizon Wireless B..
| We have the HIGH PRICED SREAD..Business Internet plan..No better for 200 bucks a month!! It has become so slow that it is now barely useable. My compaints got me an inviation to be a "beta tester" for the new KA band service..which "might" be fine until they oversell that. BUT...
The "local" installer they picked was 4 hours from here. They called to set a date for the install. I agreed and set a date. Then they called to tell me that the installer could not make it on that date (after I juggled my day around to accomodate) so they set another daye of tday (3/17). Last Friday they called to say that there are some "defective" parts tyhat had to be returned and reprogrammed by Hughesnet, and that they could come out later in the week. Can't do that so we set another date for a week from Thursday. We'll see.
Biggest issue here is overall performance. It is really bad just like the rest of you guys. this morning we got a whopping 93kbps down. And I WAS happy with this system for years..something has certainly happened that is not good. |
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randyvsatus
Premium
join:2005-03-03
Monument, CO
 ·Qwest.net
| said by jefflaur  :..... this morning we got a whopping 93kbps down. And I WAS happy with this system for years..something has certainly happened that is not good. I would guess HNS hasn't leased a single new ku band transponder in a few months.....in anticipation of Spaceway. I would also guess they plan to put all new customers on Spaceway and let "churn" fix the problems on the ku birds they still have leases on. It might take 4 mo. or more for this issue to go away....just a guess.
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1.2M Dish |4 watt|iDirect|||Qwest DSL|7168 / 896 Kbps |
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Liberty
join:2005-06-12
Tucson, AZ
 ·Cox HSI
| reply to jefflaur
said by jefflaur : My compaints got me an inviation to be a "beta tester" for the new KA band service..which "might" be fine until they oversell that. Please keep us posted as to your Ka system experience, once it is up and running!!!
Are you going with same plan as now?
I happened to stop by distributor recently on a day they were having an unannounced Ka training session and I became a fly on the wall
2.5 hours of Poetry-in-Motion it was not
kinks kinks and more kinks |
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waltham41
My ISP can beat up your ISP
Premium
join:2003-11-26
Fort Gibson, OK
 ·HughesNet Satellit..
| said by Liberty :said by jefflaur : My compaints got me an inviation to be a "beta tester" for the new KA band service..which "might" be fine until they oversell that. Please keep us posted as to your Ka system experience, once it is up and running!!! Are you going with same plan as now? I believe that the beta testers have to agree not to disclose anything about the beta test while it is going on, and if they get caught doing that they will be removed from the beta program.
And it would not surprise me at all if Hughes does monitor this forum. Food for thought.
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"Win if you can, loose if you must, but always cheat." ...Jesse "The Body" Ventura |
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