Re: [HN7000S] Speed Issues and Technical Support in HughesNet Satellite http://www.dslreports.com/forum/r20135959 en Mon, 06 Oct 2008 21:41:08 EDT Mon, 06 Oct 2008 21:41:08 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20601535 Richc1958 : right at 9 pm as in the lst few days speeds went back to normal of 1500-1600 down and 100-200 up so you cant tell me that Hughes is not doing something...once maybe twice ok but 3 days in a row and possible longer as I am not usually on the computer at 5pm pst through 9pm pst. I wish hughes would just tell me.
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HN7000S/74cm/1w/ProPlus, 99w 1250mhz NAT
69.35.102.221]]> http://www.dslreports.com/forum/remark,20601535 Fri, 06 Jun 2008 12:54:44 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20598626 Richc1958 : I have had this happen lately at about 5 -pm PST my sytem slows down to 100k down and 100k up. This has been lasting about 3 to 4 hours then bam back to normal. I also noticed that they changed my freq from 970 to 1250 about 2 weeks ago. Also no faults for 2 days and .ooo1 transmission loss. So you cant ell me Hughes is up to no good. I also bit the bullet last night and talked to Joe in India and they said everything is fine. Then 5 minutes after getting off the phone wow it works again. I do believe though it is just a bandwidth issue to many users and not enough space.
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HN7000S/74cm/1w/ProPlus, 99w 1250mhz NAT
69.35.102.221]]> http://www.dslreports.com/forum/remark,20598626 Thu, 05 Jun 2008 21:53:54 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20574580 Louiebobo : Never Mind.....
David
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HN7000S,SatMex5(117),970, XP pro]]> http://www.dslreports.com/forum/remark,20574580 Sun, 01 Jun 2008 20:24:47 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20574490 slaver : Samr here, believe me if i could get wireless service I would be on it in a heart beat.
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HN 7000S Pro Plus 74 west, 1130]]> http://www.dslreports.com/forum/remark,20574490 Sun, 01 Jun 2008 20:06:39 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20574443 wa5sox1 : Yep, it's difficult for some to grasp. Here where I live, no cell service, no dialup, not even any over the air TV!!
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G26(93W)/(5K)1086V-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,20574443 Sun, 01 Jun 2008 19:56:10 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20574273 slaver : Hard to believe but some of us dont have cell service either.
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HN 7000S Pro Plus 74 west, 1130]]> http://www.dslreports.com/forum/remark,20574273 Sun, 01 Jun 2008 19:20:51 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20572454 anon : cancel this is the best policy go with a cmd data card " sprint" up to 3 gig download and 1 gig up normal for me is around 800-900 down and 200 up unlimited data no fair act policy and its wireless. direct way or now hughesnet sucks!]]> http://www.dslreports.com/forum/remark,20572454 Sun, 01 Jun 2008 11:26:09 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20538302 mihakken :
said by MonstaDriva See Profile :

try specificly running your test at 3:58 pm est each day and then another test at 4:01 .
I noticed that. Since we know how honest and forthcoming Hughesnet is, and they told me that my speed of 3-7kbps is because I'm 'sharing the internet with many other people,' I just -have- to assume that everyone logs on at exactly 4 PM and logs off at 3 AM Eastern time.

I didn't notice any real problem 'sharing with many other people' until November 2007, I think. Since then it's become increasingly worse. My dial up that d/led at 1kbps was faster since there was less of a lag.

I've made tech support cry before, though, so I feel a little bit better about all of this. ;)]]> http://www.dslreports.com/forum/remark,20538302 Sun, 25 May 2008 18:12:12 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20537522 anon : Michael, check out www.bplglobal.net. BPL is Broadband over Power Lines. Very controversial here in the U.S. because of interference with radio waves. Also, as I understand it, there are fundamental differences in the way our power grids are set up here vs elsewhere. But progress is being made. Note that it is BPL Global LTD. (Ltd, not Inc.)]]> http://www.dslreports.com/forum/remark,20537522 Sun, 25 May 2008 14:02:41 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20537318 MichaelRS : This country has less broadband penetration than most developed countries, especially Europeans. This country is developing into a service economy rather than production. Chindia is churning out more smart people. We can not allow to have 40% of the population fall behind if this country would like to project any standing internationally. It is not about playing games or porn, it is about next generation user content, individual use of information and democracy. YouTube is an educational tool as well and there are many more good reasons to have strong internet penetration. Think about video conferencing to limit commute and travel (globalwarming ?), distance learning. You provide all that you get smart people, you get a good economy. So as much as HNS is a private enterprise, the future is commoditization and this country has to move beyond a HNS throttle to stay competitive.
It is ridiculous to be 30 minutes away from the epicenter of Silicon Valley and have this horrible internet connetion at such a high price (20-30 would be DSL) with no change in sight. Why is Google trying to free up the TV spectrum for nation wide WiFi ?? Maybe because we need it!
But wait, DEC also decided we would not need personal computers and IBM estmated there would be demand for maybe 7 large computers etc. etc. This is so basic.
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HN7000S - Satmex 6 - was 1210, now 1250 (May '08) - 0.98m / 2W dish - HughesNet ProPlus]]> http://www.dslreports.com/forum/remark,20537318 Sun, 25 May 2008 12:50:35 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20531882 randyvsatus :
quote:
= MichaelRS See Profile]....Now, IMHO, broadband is (or very shortly will be) considered a normal utility.... That said, minimum standards should be met and HNS doesn't....
So yes, I think we should require a minimum speed guaranteee for consumers or would you be OK with just 2 gallons of water a day ?


IMO (I won't put the "humble" veneer on it) broadband won't be considered a utility....why? because it is available to everyone at some speed right now. Maybe not fast enough to do twitch games, You Tube and pier to pier transfers...but fast enough to email, browse and pay bills.

I would love to know what you and many others consider "minimum standards" at less than $79 per mo cost! I am here to tell you as one with experience buying bandwidth in very large chunks, most consumers can't begin to afford the cost of SLA type bandwidth even at 512 x 128 kbps!! Satellite isn't the answer to "broadband for the masses" - if that broadband has to match terrestrial internet speeds, latency and consistency- that is a fact of business life.
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1.2M Dish |4 watt|iDirect|||Qwest DSL|7168 / 896 Kbps]]> http://www.dslreports.com/forum/remark,20531882 Fri, 23 May 2008 22:38:44 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20530462 MichaelRS : Private for porfit companies are increasingly used in this country to deliver public services in so called public-private partnerships. Look at garbage, power, telephone, gas, soldiers, wars, hospitals, education, etc. Only the USPS seems to be the only anachronism that still actually delivers something to the citizens. One wonders why.

That said, in a digital, service economy, why can a basic service be considered delivered if it only serves 50% of the population. Would that be OK for gas, electricity or garbage collection ? How about healthcare ? Oh yes, there we are OK with 1/4 of the population not being served.

Now, IMHO, broadband is (or very shortly will be) considered a normal utility. Enron had already considered it that way. That said, minimum standards should be met and HNS doesn't. Of course, our Telco's also got a huge tax break to deliver broadband to everyone and did not deliver.

So yes, I think we should require a minimum speed guaranteee for consumers or would you be OK with just 2 gallons of water a day ?
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HN7000S - Satmex 6 - was 1210, now 1250 (May '08) - 0.98m / 2W dish - HughesNet ProPlus]]> http://www.dslreports.com/forum/remark,20530462 Fri, 23 May 2008 17:17:15 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20530427 MichaelRS : Quadman you seem to be missing the point. This is about switching on the 4-12 throttle, which does accour at 4pm and 12 am ET. He is just keeping us posted on his (HNS) performance.
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HN7000S - Satmex 6 - was 1210, now 1250 (May '08) - 0.98m / 2W dish - HughesNet ProPlus]]> http://www.dslreports.com/forum/remark,20530427 Fri, 23 May 2008 17:09:48 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20519968 Quadman : Wandered just how sleepy he thinks we are . when posting his speeds when they reflect only times between 12:00 a.m. and 3:00 p.m. ]]> http://www.dslreports.com/forum/remark,20519968 Wed, 21 May 2008 20:03:11 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20435336 anon : Well if they keep this up they'll need to sign 10,000 just to stay even.]]> http://www.dslreports.com/forum/remark,20435336 Mon, 05 May 2008 16:06:17 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20434747 randyvsatus :
quote:
= MichaelRS See Profile].......it certainly puts in question if HNS is actually "broadband". Specifically, how does the ISP determine what is legitimate youtube use ?....

Why is HNS launching a new satellite ? ...


HNS couldn't care less if you or anyone else calls them broadband....as long as they can sign up over 10,000 new customers per month! "For Profit" companies also couldn't care less what you define as "legitimate" youtube usage!!...they don't want it taking place on their "for profit" network regardless of the reason ..remember, a well intentioned youtuber is sucking down just as much bandwidth as the teenybopper watching nude movies!

HNS launched a new satellite because all of the other satellites the HNS customers are on right now are LEASED satellites....Spaceway III is an owned bird....makes more profit!
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1.2M Dish |4 watt|iDirect|||Qwest DSL|7168 / 896 Kbps]]> http://www.dslreports.com/forum/remark,20434747 Mon, 05 May 2008 14:08:48 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20434457 anon : good points. Hate to sound socialist and all but it just might be that if the US wants to keep up on the information highway the government might have to step in like they did with the highway systems. I mean if private companies cannot profitably provide people with the broadband they need maybe the government will have to if we want to keep up in the world.]]> http://www.dslreports.com/forum/remark,20434457 Mon, 05 May 2008 13:16:46 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20433008 MichaelRS : Thanks. This is actually quite interesting and maybe along the line as to what is going on in Canada.

Again, though from a fundamental perspective anytype of preferential treatment of certain traffic vs. other traffic has caught the eire of other regulatory bodies and it certainly puts in question if HNS is actually "broadband". Specifically, how does the ISP determine what is legitimate youtube use ? Say you work in media, you need it professionally, say you live in the boonies and want education. The notion that file sharing, videos and audio is "bandwidth hogging" is erroneous as we believe in Web 2.0 concepts.

Why is HNS launching a new satellite ? So that customers can watch HTML pages ?? It appears to me that there is a serious disconnect between what the HNS offering suggests and what it can deliver in all honesty, and what the country needs.

This nation is falling behind in internet penetration by the day, throttling it more and limiting roll-out of wire based broadband, will keep us at 40-50% penetration, in a world that is flat where Chindia catches up fast. Not having broadband internet is a competitive disadvantage for the nation, securing the digital and educational divide between countryside and city. The internet can not allow preferential traffic regulation and Congress thus far agreed.
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HN7000S - Satmex 6 - 1210 - 0.98m / 2W dish - HughesNet ProPlus]]> http://www.dslreports.com/forum/remark,20433008 Mon, 05 May 2008 04:27:35 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20431356 grohgreg :
said by randyvsatus See Profile :

I don't have a clue as to what "directional" throttling is...
That was my point (relative to the reported 400 kbps upload speed while FAP'd). Neither do I.

I don't doubt either, that Hughes employs traffic shaping methods. I read nearly every day about an increasing number of broadband providers trying to justify traffic shaping of one form or another to their subscribers. After all, Hughes FAP throttling could be broadly considered a variation of traffic shaping. I'm just trying to temper some of this bull-in-a-china-shop hysteria from a few uninformed posters who have convinced themselves they've uncovered the conspiracy of the century.

//greg//
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HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,20431356 Sun, 04 May 2008 19:19:58 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20431332 randyvsatus :
quote:
= grohgreg See Profile]
said by MichaelRS See Profile :
.... I'd be interested in hearing your explanation of how directional throttling works.//greg//


I don't have a clue as to what "directional" throttling is, but I do know Packeteer has a popular throttling/traffic shaping product that many enterprise ISP's use: »www.packeteer.com/products/ishap···Features
I would be surprised if Hughes uses this product, but they might have their own traffic shaper. I know it's going on because I've been at an iDirect platform Teleport watching an engineer actually throttle an excessive downloader.
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1.2M Dish |4 watt|iDirect|||Qwest DSL|7168 / 896 Kbps]]> http://www.dslreports.com/forum/remark,20431332 Sun, 04 May 2008 19:10:01 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20428700 grohgreg :
said by MichaelRS See Profile :

I then called tech support and they actually confirmed it.
Right. So Michael, I've got this great bridge I'll let you have real cheap !! But to be fair, I've only hit the FAP a couple of times over 8 years or so, and never since I got the HN7000S. So I really haven't had much cause to perform a speed test under FAP conditions. But I'd be interested in hearing your explanation of how directional throttling works.

//greg//
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HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,20428700 Sun, 04 May 2008 00:55:56 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20428516 MichaelRS :
said by waltham41 See Profile :

Its very doubtful that a person is going to have a speed of 40 down and 400 up. That indicates that the speed tests are not accurate.

Are you guys using Hughes speedtest or are the results from somewhere else?
Actually, I once or twice got FAPed and before realizing it did some speed tests and when you are FAPed, you are being throttled down by THEM (anyone making the connection to 4-12 throttling here ??) in your downlink speed. HOWEVER, your uplink speed jumps massively, i did several speed tests using theirs and mine and could not believe it at first. I then called tech support and they actually confirmed it.

So if you do have 40 down and 400 up, I would check if you have beend FAPed, in particular because the 40 is awfully close to the 56k refill speed.
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HN7000S - Satmex 6 - 1210 - 0.98m / 2W dish - HughesNet ProPlus]]> http://www.dslreports.com/forum/remark,20428516 Sat, 03 May 2008 23:53:11 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20389359 slaver : April 26th, 12:01AM - 1206/192 kbps
April 25th, 11:57PM - 42/27 kbps]]> http://www.dslreports.com/forum/remark,20389359 Sat, 26 Apr 2008 00:03:27 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20389034 slaver : its a plan

April 25th, 04:01PM - 80/31 kbps
April 25th, 03:58PM - 1026/193 kbps

April 25th, 12:01AM - 951/146 kbps
April 24th, 11:57PM - 46/36 kbps

April 24th, 04:01PM - 81/39 kbps
April 24th, 03:58PM - 1011/194 kbps

April 24th, 12:01AM - 931/184 kbps
April 23rd, 11:58PM - 41/64 kbps

April 23rd, 04:02PM - 53/33 kbps
April 23rd, 03:57PM - 1028/193 kbps

April 23rd, 12:02AM - 821/189 kbps
April 22nd, 11:59PM - 42/36 kbps

April 22nd, 12:02AM - 649/149 kbps
April 21st, 11:57PM - 80/46 kbps

April 21st, 12:12AM - 987/187 kbps
April 20th, 11:06PM - 29/35 kbps]]> http://www.dslreports.com/forum/remark,20389034 Fri, 25 Apr 2008 22:49:40 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20388426 MonstaDriva : try specificly running your test at 3:58 pm est each day and then another test at 4:01 . All you folks with this issue should run these test at these times . If your up and can do it also run the test at 11:58 pm eastern standard time and then run the test again at 12:01 am also est . That way you can really see it kicking in an out , come on I dare you all that have this problem to do that .

I live in the central time zone so I wun mine at 2:58 which is 3:58 est . adjust your time zone accordingly .]]> http://www.dslreports.com/forum/remark,20388426 Fri, 25 Apr 2008 20:31:48 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20383363 anon : As far as i think, its just because of bandwidth. The only reason why the speeds go down in the peak hours is because the count of people usng the inernet increases.]]> http://www.dslreports.com/forum/remark,20383363 Fri, 25 Apr 2008 00:04:52 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20383249 hrdhrt : After reading this thread I am glad I'm not alone with these problems with Hughes Net
I'm in Ontario Canada with Galaxy Broadband who represents Hughes up here and my tech support also sucks.

Transmit Path: Satellite
Outroute: Primary
Longitude: 99 West
Receive Frequency: 1370 MHz
Receive Symbol Rate: 30 Msps
Receive Polarization: Horizontal
Transmit Polarization: Horizontal
22KHz Tone: Off
Router Address: 66.82.156.34

Here are three speed tests from testmy.net since someone asked about tests other than java

1---"Slow by todays standards... Your connection scored 1/5 stars." (test again)
350 Kbps or 0.4 Mbps (43 kB/s)

2---"Slow by todays standards... Your connection scored 1/5 stars." (test again)
347 Kbps or 0.3 Mbps (42 kB/s)


3---"Ouch, are you on dial-up or something? Your connection scored 0.5/5 stars..." (test again)
191 Kbps or 0.2 Mbps (23 kB/s)

0 500 1000 1500 2000 2500 3000 3500 4000 Kbps
::You::
avg direcpc.com (1031 Kbps)
Typical Cable (256 - 4000)
Typical DSL (256 - 1500)
Satellite (50 - 1500)
ISDN (64 - 128)
Dial Up (28.8 - 56)
0 61.0 122.1 183.1 244.1 305.2 366.2 427.3 488.3 kB/s
Test Result Details
Your connection is: 191 Kbps or 0.2 Mbps
You downloaded at: 23 kB/s
You are running: 3 times faster than 56K and can download 1 megabyte in 44.52 second(s)
Member Ident: CompID:6128515754
Test Time:: 2008/04/24 - 9:08pm
Test Browser and OS info: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Avant Browser; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022)
Test ID: KLMGYTCAX (if this is a screenshot go to testmy.net to see if this is fake)
Diagnosis ^info^: May need help : running at only 18.53 % of your hosts average (direcpc.com)
This was tested from a 512 kB file and took 22.015 seconds to complete

April 24th, 11:10PM - 284/40 kbps
April 24th, 07:34PM - 256/57 kbps
April 24th, 04:17PM - 278/31 kbps
April 24th, 04:15PM - 260/37 kbps
April 23rd, 03:07PM - 821/189 kbps
April 23rd, 06:30AM - 839/188 kbps
April 22nd, 07:24PM - 262/98 kbps
April 22nd, 07:11PM - 281/54 kbps
April 20th, 10:11PM - 785/125 kbps
April 20th, 02:33PM - 729/154 kbps
Speeds were consistent between these 2 dates from 575 to 860 kbps download
April 15th, 07:28PM - 697/176 kbps
Speeds between these dates were from 222 to 875kbps and were time sensitive as others have described
March 10th, 07:36AM - 777/152 kbps early March was a joke
March 9th, 09:20PM - 82/82 kbps
March 9th, 08:15AM - 811/108 kbps
March 8th, 01:11PM - 115/189 kbps
March 8th, 06:11AM - 852/188 kbps
March 7th, 10:29PM - 45/314 kbps
March 7th, 06:44AM - 851/188 kbps
March 6th, 04:02PM - 74/70 kbps
March 6th, 02:50PM - 96/66 kbps
March 6th, 02:48PM - 71/73 kbps
March 6th, 02:46PM - 814/76 kbps
March 6th, 06:33AM - 825/186 kbps
March 5th, 07:17PM - 87/73 kbps
March 5th, 02:25PM - 822/170 kbps
March 5th, 07:36AM - 840/190 kbps
March 4th, 09:16PM - 75/105 kbps
March 4th, 07:59PM - 87/156 kbps
March 4th, 05:48AM - 869/190 kbps
March 3rd, 10:03PM - 66/129 kbps
March 3rd, 10:01PM - 37/65 kbps
March 3rd, 08:56PM - 62/303 kbps
March 3rd, 08:53PM - 78/132 kbps
February 22nd, 08:48PM - 838/178 kbps
Speeds were good between these dates
January 29th, 04:11PM - 774/133 kbps]]> http://www.dslreports.com/forum/remark,20383249 Thu, 24 Apr 2008 23:39:29 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20375049 RDLee : For more see my full post in forum at
»[DW7000] Hughesnet getting worse and worse... anyway to stop it?

Short version, HNS moved me to SatMex 5, 117.0W, now I am averaging 850/180 24x7 with no Web accel, DNS errors and no speed drop issues for over three weeks. HN7000S on PRO plan.]]> http://www.dslreports.com/forum/remark,20375049 Wed, 23 Apr 2008 15:39:00 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20367835 anon :
said by tmcphil :

You're lucky that you are even experiencing slow connections, for weeks now our connection has been dropping with increasing frequency. We now have nothing this weekend. Technical support are less than useless - the latest story is that they are working on the satellite this weekend. We have found out that the 92 West satellite we are point has "known" problems.

I would not recommend HughesNet to anyone right now - they are obviously in deep trouble.
Sorry I meant 93 West - We have been off the network since Friday except for a 2 hour break on Saturday morning - we have no alternative now than to get another EVDO card - we're going to have to write off our installation less than 2 years into the deal - Hughes do not deserve to be in business...]]> http://www.dslreports.com/forum/remark,20367835 Tue, 22 Apr 2008 10:58:01 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20355153 Pesimist : Doubtful that you are being penalized. My download/upload speed were terrible after 12PM EST though 7PM EST, after 7PM I usually couldn't depend on Hughes at all.

My max usage during the few months I put up with Hughes was less than 2GB in any month.]]> http://www.dslreports.com/forum/remark,20355153 Sat, 19 Apr 2008 15:48:03 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20355017 nedriv : I live on the west coast so, if I experienced the same slowdown as others have posted about, my hours of the slow down would be from 1pm to 9pm.

Until just recently, I was not experiencing a slow down during specific hours. However, since about April 15 or so, I started noticing a slowdown on small downloads. I started checking my speed with various speed checks and sure enough, at 1pm PDT, I got slow response, but at 9pm pdt, everything went back to HN "normal" speeds (at least for me).

Something I find interesting, if maybe only coincidental is I started using a download manager to download Old radio programs during the free download hours (Midnight to 3am for me). I started downloading on March 23 and basically finished (for the time being) on April 14. Shortly, after April 14, I started suffering the infamous SLOWDOWN. For reference purposes, I would download as much as possible during the free time. My total downloaded amount between March 23 and April 14 was about 24GB.

Does anyone think there might be a connection to my use of the free download time and then being penalized during other hours?

hmmmm?
--
Hn7000 / 89 West / 1070 Mhz]]> http://www.dslreports.com/forum/remark,20355017 Sat, 19 Apr 2008 15:18:56 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20353983 anon : You're lucky that you are even experiencing slow connections, for weeks now our connection has been dropping with increasing frequency. We now have nothing this weekend. Technical support are less than useless - the latest story is that they are working on the satellite this weekend. We have found out that the 92 West satellite we are point has "known" problems.

I would not recommend HughesNet to anyone right now - they are obviously in deep trouble.]]> http://www.dslreports.com/forum/remark,20353983 Sat, 19 Apr 2008 10:25:02 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20334579 DoctorDoom : We're in warp drive tonight:

9:00 PM - Speed: 15 (down) / 15 (up) kbps]]> http://www.dslreports.com/forum/remark,20334579 Mon, 14 Apr 2008 21:04:00 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20334234 InTheSticks : I've been with HughesNet for exactly a year - Pro Plan, 99West, 970 mhz. Haven't been on the forums since the FAP flap last spring (yes - there is a refill *grin*).

I'm here because my afternoon speeds have been in the dirt the last few weeks. Here's some speed tests I performed today with Speedtest.net ::

Pacific Ping Down Up
14-Apr-08 07:00 AM 999 1,402 190
14-Apr-08 08:00 AM 773 1,959 199
14-Apr-08 09:00 AM 932 525 114
14-Apr-08 10:00 AM 999 1,436 116
14-Apr-08 11:00 AM 999 1,746 140
14-Apr-08 12:00 PM 862 1,925 194
14-Apr-08 12:55 PM 1,364 2,679 198
14-Apr-08 01:07 PM 800 94 112
14-Apr-08 02:00 PM 999 104 81
14-Apr-0803:00 PM 999 106 108
14-Apr-0804:00 PM 999 104 103

As you can see, after 1 pm Pacific, my download speeds drop to less than 10% of the morning figures. I can still use the internet for email and simple browsing, so, it's not as bad as getting FAP'd, but, it sure as heck isn't anything remotely resembling broadband !!!! It's hard to imagine that everyday, at precisely 1pm Pacific, the number of users increases tenfold......
Oh well, I had 11 good months................
--
| R16 1250 99W | HN7000S 5.4.0.33 | Pro Plan | Windows XP
]]> http://www.dslreports.com/forum/remark,20334234 Mon, 14 Apr 2008 20:09:22 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20328891 K1DEU : Dear Greg; I chatted with Summer the last time and posted the results here in this form. They (Summer) did not hesitate to pass along complaints from three of us the last time all on different plans. It was basically a G16 issue on several transponders. Reading the person metaphysically while chatting was interesting. They more than know about the 4 to 12PM issue affecting many of us. They would parlay with me but only on a one to one basis. In other words if I discretely call them they will fix my 8-12 limit but no one else's. I am mainly interested in getting everyone treated fairly and equally.

On using both brains "Yes" we all usually start using only one side but we can progress to using both as one. Regards John
--
HN7000s Small Off |.98 | 2watt | house wall mount| G16 V-TX| 1210 |RSS 94 |Ubuntu 7.10 OS|www.spiritualpeaceproject.com]]> http://www.dslreports.com/forum/remark,20328891 Sun, 13 Apr 2008 20:36:41 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20327976 MonstaDriva : nope . still up to the same old dirty tricks at hughesnet

April 13th, 04:01PM - 73/39 kbps
April 13th, 03:58PM - 687/42 kbps]]> http://www.dslreports.com/forum/remark,20327976 Sun, 13 Apr 2008 16:38:36 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20326377 MonstaDriva : I got up at 4 am and my sat was down with 15 signal . I went out with a flashlight to see if somthing had happened to the cables etc and could find no problem . I then called tech support and after the fella looked up the account he came back to the phone and said there was maintenance occuring on my transponder as a large number of customer complaints have been recieved and it would be down for a total of aprox 3 hours . I have an open case at the moment with ECC which I'm suppose to hear back from them tomorrrow . Its back online now and I did this speed test and its the first time in a couple of weeks that my up speed as been over 70 . But if the timer kicks in at 4pm today then its not fixed altho it does seem improved during this window od 12 am to 4 pm . You can bet I'll be here at 4 pm doing a test at 3:58 and another at 4pm on the dot .

UPDATE , that up speed was short lived , it went right back down into the gutter and stayed there .

April 13th, 08:49AM - 732/141 kbps
April 12th, 04:01PM - 78/67 kbps
April 12th, 03:58PM - 701/71 kbps]]> http://www.dslreports.com/forum/remark,20326377 Sun, 13 Apr 2008 09:26:52 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20323916 grohgreg :
said by K1DEU See Profile :

Did you notice my Post and Hughes Support "chat" results?
What results? All I saw was a poor kid trying to respectfully advise that you dialed the wrong number. And I honestly didn't know what to make of that other thing you posted, I do better with linear thought progression.

//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,20323916 Sat, 12 Apr 2008 17:23:13 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20323747 K1DEU : Did you notice my Post and Hughes Support "chat" results?

»4pm - 12am traffic shaping problem list

By function, it's clearly Download limiting software. Just like Hughes FAP software but an average of only about 25-35 Kilobits maximum depending on connectivity with my small business, $100 per month plan.

If I did not personally experience the 4PM through Midnight slowdown I would certainly visit some friends or strangers and take a look in person.

I hope those with less expensive plans can use Hughes "chat" and some of my and others observations and at the end copy their Chat window and share their conservation here with us all as I did. Regards, May the truth set us free! John
--
HN7000s Small Off |.98 | 2watt | house wall mount| G16 V-TX| 1210 |RSS 94 |Ubuntu 7.10 OS|www.spiritualpeaceproject.com]]> http://www.dslreports.com/forum/remark,20323747 Sat, 12 Apr 2008 16:40:17 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20323607 MonstaDriva : April 12th, 04:01PM - 78/67 kbps
April 12th, 03:58PM - 701/71 kbps

April 11th, 04:00PM - 81/36 kbps
April 11th, 03:58PM - 694/72 kbps]]> http://www.dslreports.com/forum/remark,20323607 Sat, 12 Apr 2008 16:07:39 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20322146 anon : We have been on the service for 9 months now on 99 West. Last fall, the service was OK but in the last two months it has become almost unusable. We have ATT DSL Basic ($20) and HughesNet Pro ($70) service. We use the HughesNet mostly while on the road but it is always in service at our HO location also. Though speed tests of the HughesNet "up to 1000 kbps" service usually show a 300 to 400 kbps, our 750 kbps DSL service will load page "A" in three seconds whereas the HughesNet service will typical take 35 to 40 seconds for the same page. Mail app takes 24-40 seconds to check 8 e-mail addresses on HughesNet and less than one second on the DSL service. HughsNet support is a vast waste of time. They are rude, argumentative and usually have only canned responses even at the elevated levels of support and they refuse to supply us with cancellation information. We are disconnected prior to reaching that department. If we can ever get out from under HughesNet, we will never go back. It has been a horrible experience.]]> http://www.dslreports.com/forum/remark,20322146 Sat, 12 Apr 2008 09:52:48 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20321102 grohgreg :
said by dmp See Profile :

No, we won't know for sure what the problems were that I had as a lot of hardware was swapped as well as pointing to a new satellite/transponder. But, the people in the field are aware that there are a lot of problems going on right now and are complaining about playing musical chairs with the satellites.
There ya go sport, you were definitely assigned to a different and less populated gateway. Unfortunately though, they don't stay that way forever.

And apparently in those 5 years of hanging around here, you missed the several hundred times your "musical chairs" have been described as load balancing - an ongoing process across the entire network. Seems you and I have quite different definitions of knowing how this stuff works

//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,20321102 Fri, 11 Apr 2008 23:26:30 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20320999 dmp :
said by grohgreg See Profile :

On April 4th you said
said by dmp See Profile :

I'm a LONG time customer and know how this all works, too. As said, you are just fortunate, but for some of us they've put in a switch or something that clicks on and off at certain times of day. I have the stats and can definitely verify it. I did hundreds of speed tests to prove that is what is happening.
Now you say
said by dmp See Profile :

Hughes sent technicians out for many hours. Repointed the dish, put in a new modem and replaced the transmitter. The system is working properly again for the first time in many months..... Some don't have probs and some do. I cannot say if I had an equipment problem or a bird problem as it was all changed out in a day. Am hopeful that this will continue to work well


A bird problem now? I thought you said you knew how this works ! Perhaps you are suggesting they also changed your transponder assignment while they were at it(?) Having done so would by design moved you to a different (less populated) gateway. That was my diagnosis in the first place! So this now begs the question; where is the part about them fixing that "switch or something that clicks on and off at certain times of day "? I thought you belonged to the group alleging the NOC is doing that.....

Unfortunately, that service call employed the shotgun approach, so there may never be a clear answer as to what the SPECIFIC fix was. And assuming your system keeps working properly, this should be a clear lesson NOT to jump on every crackpot theory that pops up in this forum and blindly assume that's gotta be what's wrong with my system too ".

//greg//

I’ve been around here for over 5 years and do know how this works, your sarcasm notwithstanding. The technician who was here said he has had call after call for the exact same reasons -- Hughes seems to be turning things on and off on certain birds and transponders for some customers at certain PRECISE times because of what is assumed to be overcrowding on their satellites. It was never said that I expected them to fix the so-called “switch” as that problem is still occurring for other customers. As to your posting that a person having problems described in several forums here subscribes to what you call a “crackpot theory,” um, well……. Nah, I won’t go there.

No, we won't know for sure what the problems were that I had as hardware was swapped as well as pointing to a new satellite/transponder. But, the people in the field trying to fix this are aware that there are a lot of problems going on right now and are complaining about playing musical chairs with the satellites.
--
HN7000S-RoofMount/ Dell1.8P4-WinXP/ SP2-IE7x-2GBRAM/ NOW 93W-1086 WAS SatMex5-1270MHz]]> http://www.dslreports.com/forum/remark,20320999 Fri, 11 Apr 2008 22:58:14 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20316889 grohgreg : On April 4th you said
said by dmp See Profile :

I'm a LONG time customer and know how this all works, too. As said, you are just fortunate, but for some of us they've put in a switch or something that clicks on and off at certain times of day. I have the stats and can definitely verify it. I did hundreds of speed tests to prove that is what is happening.
Now you say
said by dmp See Profile :

Hughes sent technicians out for many hours. Repointed the dish, put in a new modem and replaced the transmitter. The system is working properly again for the first time in many months..... Some don't have probs and some do. I cannot say if I had an equipment problem or a bird problem as it was all changed out in a day. Am hopeful that this will continue to work well


A bird problem now? I thought you said you knew how this works ! Perhaps you are suggesting they also changed your transponder assignment while they were at it(?) Having done so would by design moved you to a different (less populated) gateway. That was my diagnosis in the first place! So this now begs the question; where is the part about them fixing that "switch or something that clicks on and off at certain times of day "? I thought you belonged to the group alleging the NOC is doing that.....

Unfortunately, that service call employed the shotgun approach, so there may never be a clear answer as to what the SPECIFIC fix was. And assuming your system keeps working properly, this should be a clear lesson NOT to jump on every crackpot theory that pops up in this forum and blindly assume that's gotta be what's wrong with my system too ".

//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,20316889 Fri, 11 Apr 2008 07:20:03 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20316311 dmp :
said by grohgreg See Profile :

said by dmp See Profile :

for some of us they've put in a switch or something that clicks on and off at certain times of day
Yet you too are unable to explain the "SOME OF US" part. And one of these days it will dawn on you that ECC is there to feed you Pablum.

//greg//
Hughes sent technicians out for many hours. Repointed the dish, put in a new modem and replaced the transmitter. The system is working properly again for the first time in many months. That's a heck of a lot more than Pablum. Oh, and the "some of us" part of this still applies. Some don't have probs and some do. I cannot say if I had an equipment problem or a bird problem as it was all changed out in a day. Am hopeful that this will continue to work well.
--
HN7000S-RoofMount/ Dell1.8P4-WinXP/ SP2-IE7x-2GBRAM/ NOW 93W-1086 WAS SatMex5-1270MHz]]> http://www.dslreports.com/forum/remark,20316311 Fri, 11 Apr 2008 00:10:50 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20294288 anon : I've just spent several minutes reading all the entries in this topic line, and, altho I don't have exact numbers to throw out to everyone, I fully agree that we seldom, if ever, get what we're paying for. My question/suggestion is: How can we, as a block of exasperated subscribers, get HughesNet to either fix their problems or refund our subscription costs? We are obviously being ripped off and it's time we made ourselves heard. Do the research. Our country, the good ol' U.S. of A. is something like thirty-third in bandwidth availability and lower still in bandwidth speeds. The reason for this is companies like HughesNet that offer much to a neglected few and then never deliver on their promises. Sure, I may be light years beyond dial-up, but I still can't view a video download in smooth streaming fashion. And don't even mention customer support. I suspect everyone posting here can recite the "troubleshooting" mantra verbatim. It never changes a thing, just wastes our time and gets them closer to "peak" time areas. ("Peak" time still never equals "promised" speeds, it's just fast enough to live with)
Sorry to rant, but it seems as a group we should have some clout??? Any suggestions? ]]> http://www.dslreports.com/forum/remark,20294288 Sun, 06 Apr 2008 22:26:21 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20292930 anon : I'm not sure why some are having this issue ans some aren't but for 7 consecutive days , even saturday and today , sunday at exatly 4 pm eastern time my speed plummets from around 850 down and 180 up to 70 down and 35 up . It remains in that area for an 8 hour period never fluctuating over a few kb's . Then at exactly midnight it goes right back to around 850/180 . It's def somthing hughesnet is doin . The indians at tech support it seems now cannot get permission to pass me to level 5 support and that tells me the english guys in the know don't want to face this issue .]]> http://www.dslreports.com/forum/remark,20292930 Sun, 06 Apr 2008 17:32:21 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20286000 dmp : I can't deny they may be feeding "Pablum," but it is expensive Pablum for Hughes considering where I'm at to send a tech nearly a hundred miles to come down and mess with my dish and system and to credit my account, as well. All on their tab.

Again, we shall see what happens. If my experience is like some others here, it might work well for a while after the tech "fixes" it and then fall back to poor performance, but I'm still generally an optimist. :)
--
7000S-RoofMount/ Dell1.8P4-WinXP/ SP2-IE7x-2GBRAM/ LCCU-ProxyOFF/ SatMex5-1270MHz/ 3networked-Switch]]> http://www.dslreports.com/forum/remark,20286000 Sat, 05 Apr 2008 01:36:50 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20285541 Vtblues :
said by grohgreg See Profile :

said by dmp See Profile :

for some of us they've put in a switch or something that clicks on and off at certain times of day
And one of these days it will dawn on you that ECC is there to feed you Pablum.

//greg//
ECC has worked for me a couple of times Greg, but I had done my homework first to know it wasn't an issue with my system. I have repeatedly posted my efforts and results in dealing with them. If one get inadequate results then I question their preparedness and/or approach.
--
I'm folding and crunching to try to help prevent stories like »Update on my son who has cancer
]]> http://www.dslreports.com/forum/remark,20285541 Fri, 04 Apr 2008 23:26:03 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20285482 grohgreg :
said by dmp See Profile :

for some of us they've put in a switch or something that clicks on and off at certain times of day
Yet you too are unable to explain the "SOME OF US" part. And one of these days it will dawn on you that ECC is there to feed you Pablum.

//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,20285482 Fri, 04 Apr 2008 23:15:12 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20285121 Jack_in_VA :
said by dmp See Profile :

Greg, as posted in other threads, the exact same happens to me. I'm a LONG time customer and know how this all works, too. As said, you are just fortunate, but for some of us they've put in a switch or something that clicks on and off at certain times of day. I have the stats and can definitely verify it. I did hundreds of speed tests to prove that is what is happening.

No conspiracy theory is involved.

In my case, I have an outstanding BBB complaint that is being worked on right now by Hughes. I will report back when they are done. They have admitted to me there is a problem.
Even if HN is cutting the bandwidth they will just say they are managing the system for the equal use of all their customers. Comcast was caught doing the same thing because so many were compromising the ability of all customers on some nodes to utilize their internet connection.

That's why I terminated HN. Satellite internet has limits and no amount of posting here, phone calls to CS or BBB complaints will change anything. The laws of physics will prevail. Satellites have a fixed bandwidth capacity. Once that is reached there is no more so more customers on it will just reduce the speed for all.

I'm on the east coast and early morning through noon was fine. When the west coast cranked up it was all over.]]> http://www.dslreports.com/forum/remark,20285121 Fri, 04 Apr 2008 21:54:36 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20285028 dmp : Greg, as posted in other threads, the exact same happens to me. I'm a LONG time customer and know how this all works, too. As said, you are just fortunate, but for some of us they've put in a switch or something that clicks on and off at certain times of day. I have the stats and can definitely verify it. I did hundreds of speed tests to prove that is what is happening.

No conspiracy theory is involved.

In my case, I have an outstanding BBB complaint that is being worked on right now by Hughes. I will report back when they are done. They have admitted to me there is a problem.
--
7000S-RoofMount/ Dell1.8P4-WinXP/ SP2-IE7x-2GBRAM/ LCCU-ProxyOFF/ SatMex5-1270MHz/ 3networked-Switch]]> http://www.dslreports.com/forum/remark,20285028 Fri, 04 Apr 2008 21:39:50 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20284935 Jack_in_VA :
said by grohgreg See Profile :

said by bisk :

I am a network engineer by trade, and this is clearly traffic shaping / rate limiting.
You clearly have no experience engineering satellite networks. It's gateway congestion, pure and simple.

You don't know me, but I'm a career satcom guy - associated with Hughes only as an 8-year customer. I too see peak congestion rising and falling, it's a fact of life. I'm just fortunate enough to be on a more equitably populated gateway server:
April 4th, 02:05PM - 994/126 kbps
April 4th, 02:04PM - 727/92 kbps
March 18th, 09:40AM - 1206/169 kbps
March 18th, 09:38AM - 1214/190 kbps
March 11th, 03:47PM - 1105/150 kbps
March 11th, 03:46PM - 1110/173 kbps
February 29th, 08:56AM - 1083/187 kbps
February 29th, 08:55AM - 1000/182 kbps
February 3rd, 03:18PM - 1151/194 kbps
February 3rd, 03:16PM - 1193/194 kbps
January 30th, 12:49PM - 984/128 kbps
January 30th, 12:48PM - 769/153 kbps
January 16th, 08:19AM - 1179/138 kbps
January 16th, 08:18AM - 1005/144 kbps

You're no victim of any onerous traffic-shaping conspiracy, you're just assigned to an overloaded server. Don't bitch about it here, just deal with it. That why Hughes has tech support (such as it is).

//greg//
greg, just stopped by to say my Hughesnet is history as of yesterday. I couldn't fight the congested gateway they put me on when I upgraded to pro-plus. I should have stayed at pro which was fine at that time.

I'm on Sprint EVDO now and here is my latest speedtest. This is consistent 24/7. My tower only has one T-1 (1500) so 1200 is about tops for me. Some on multiple T-1 towers are getting around 2500 down. I'm running my desktop ICS and feeding my linksys 54G for my wifes laptop. I have a router I can plug my EVDO modem in and feed my linksys. I just haven't set it up yet.

Thanks for all your help when I was on this thread. I see they are still fighting the losing battle with too many people and way too many bandwidth hogs. They don't seem to understand their actions screws up everybody.

]]> http://www.dslreports.com/forum/remark,20284935 Fri, 04 Apr 2008 21:22:11 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20284512 anon : I don't know why , but what I do know is when it happens dead on 4pm and continues till dead on midnight , day after day after day its not random . I doub't 250,000 come here and you don't seem to have any racing to yours , also I noticed your not displaying any test results in the time frame we're talking about . Maybe its not an across the board screw job . Your still wrong .. 87 west 1270]]> http://www.dslreports.com/forum/remark,20284512 Fri, 04 Apr 2008 19:59:31 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20284480 grohgreg :
said by nopeitsnot :

Greg , its obvious you a smart man but your dead wrong here . If it was typical congestion then it would occur more randomly . For days I've been running the speed test and exatly 4 pm eastern every single day it plummets from over 800 to 70 . Every single day . And at midnight right to the minute it goes back up to normal . Its definitnly being innitiated by some timer . Random congestion would not be so pricise . 4pm on the money untill midnight . They are cheating us for sure .
Okay, if you say so. I access the net several dozen times a day, always within your specified time frames. So why then don't I see it? And why are there not 250,000 other HughesNet customers racing to your support here? A forum membership profile, an informative signature line, and some empirical evidence are a step in the right direction though.

//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,20284480 Fri, 04 Apr 2008 19:51:01 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20283782 anon : Greg , its obvious you a smart man but your dead wrong here . If it was typical congestion then it would occur more randomly . For days I've been running the speed test and exatly 4 pm eastern every single day it plummets from over 800 to 70 . Every single day . And at midnight right to the minute it goes back up to normal . Its definitnly being innitiated by some timer . Random congestion would not be so pricise . 4pm on the money untill midnight . They are cheating us for sure .]]> http://www.dslreports.com/forum/remark,20283782 Fri, 04 Apr 2008 17:33:25 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20282722 grohgreg :
said by bisk :

I am a network engineer by trade, and this is clearly traffic shaping / rate limiting.
You clearly have no experience engineering satellite networks. It's gateway congestion, pure and simple.

You don't know me, but I'm a career satcom guy - associated with Hughes only as an 8-year customer. I too see peak congestion rising and falling, it's a fact of life. I'm just fortunate enough to be on a more equitably populated gateway server:
April 4th, 02:05PM - 994/126 kbps
April 4th, 02:04PM - 727/92 kbps
March 18th, 09:40AM - 1206/169 kbps
March 18th, 09:38AM - 1214/190 kbps
March 11th, 03:47PM - 1105/150 kbps
March 11th, 03:46PM - 1110/173 kbps
February 29th, 08:56AM - 1083/187 kbps
February 29th, 08:55AM - 1000/182 kbps
February 3rd, 03:18PM - 1151/194 kbps
February 3rd, 03:16PM - 1193/194 kbps
January 30th, 12:49PM - 984/128 kbps
January 30th, 12:48PM - 769/153 kbps
January 16th, 08:19AM - 1179/138 kbps
January 16th, 08:18AM - 1005/144 kbps

You're no victim of any onerous traffic-shaping conspiracy, you're just assigned to an overloaded server. Don't bitch about it here, just deal with it. That why Hughes has tech support (such as it is).

//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,20282722 Fri, 04 Apr 2008 14:20:07 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20280291 anon : I hate to sound like everyone else but, ME TOO! like clockwork from 4-12 speeds drop to about 70kbps then at 12 they pop back to what they were before all this started happening.
April 4th, 12:05AM - 588/195 kbps
April 4th, 12:03AM - 406/193 kbps
April 3rd, 11:58PM - 69/40 kbps
April 2nd, 04:19PM - 70/35 kbps
April 2nd, 04:13PM - 63/38 kbps
April 2nd, 03:44PM - 463/115 kbps
April 2nd, 03:30PM - 596/113 kbps
April 2nd, 12:05AM - 496/194 kbps
April 2nd, 12:03AM - 468/189 kbps
April 1st, 11:53PM - 79/39 kbps
April 1st, 05:59PM - 49/36 kbps
April 1st, 05:57PM - 55/49 kbps
April 1st, 05:52PM - 46/32 kbps
March 30th, 06:35PM - 33/69 kbps
March 28th, 09:48PM - 44/30 kbps
March 28th, 07:39PM - 30/419 kbps
March 28th, 07:33PM - 49/409 kbps
March 28th, 06:58PM - 46/13 kbps
March 26th, 10:42PM - 48/27 kbps
March 26th, 10:41PM - 51/23 kbps
March 26th, 09:44PM - 45/16 kbps
March 24th, 11:04PM - 59/55 kbps
March 24th, 11:02PM - 61/150 kbps
February 29th, 08:24PM - 76/419 kbps
February 29th, 08:18PM - 78/407 kbps
February 21st, 07:53PM - 9/37 kbps
February 20th, 08:18PM - 71/23 kbps
February 18th, 03:49PM - 404/142 kbps
February 18th, 01:04AM - 817/17 kbps
February 15th, 10:23PM - 66/23 kbps
February 15th, 12:15AM - 860/192 kbps
February 14th, 11:35PM - 66/36 kbps
February 14th, 11:29PM - 78/38 kbps
February 3rd, 06:05PM - 94/41 kbps
February 3rd, 06:03PM - 111/36 kbps
February 2nd, 01:20PM - 681/191 kbps

I am a network engineer by trade, and this is clearly traffic shaping / rate limiting. I edited the data to avoid a huge post, however there is a clear decrease in bandwidth between 3pm till 3:59pm which is expected on week days as kids get home from school etc. However at 4:00 on the dot, the bandwidth drops to ~70kbps and stays there until 12am, which should not happen, it should drop to a low point around 9pm, and then slowly rise back to normal speeds, there should be no sudden great decrease.
Today's tests are a great example
April 4th, 12:03AM - 406/193 kbps
April 3rd, 11:58PM - 69/40 kbps
taken on same computer, same everything.
What would it take for this story to get front page coverage on broadbandreports.com? Verizon and Comcast shaping is all over it, could we get some love and some media attention?
I have been the tech support route, had a tech here, replaced a few items, speeds during the day are great, when I am at work, supposed to get a re point next week, we shall see. What really irks me is that I have recommended them 3 more customers in the past 3 months, I set up their home networks, and ALL of them have normal speeds during "peak" hours. :(]]> http://www.dslreports.com/forum/remark,20280291 Fri, 04 Apr 2008 00:56:49 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20201717 Kashmere : Yes my tests were from hughes i didnt fake them lol i got better things to do ive reported huges to the BBB myself and i am still having the issues as everyone else after 12 at night the speeds come back its clock work at this point they are def restricting bandwidth to dial up speeds so i say if im getting dial up speeds at pro plus plan than why am i being charged 79.99 and also to add for those who say well cancel i paid 600 bucks for the equipment of course i cant cancel i bought into it and furthermore if i could get my cash back for the equipment id mail the stuff tommorrow with no hesitation this has been over a month of this for me its there advertisement they should live up to it ]]> http://www.dslreports.com/forum/remark,20201717 Fri, 21 Mar 2008 11:15:31 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20201497 anon :
Just for info to others, I get the same "bogus" speed test results. As downlink speed decreases, uplink speed goes up. This has been a consistent pattern for several weeks.

Also, I am getting many red Xs on the hourly diagnostic page for downlink mostly with frequent uplink red Xs as well. My signal strength ranges between 70 and 76 and I pass the cross pol test with room to spare. In southern New Mexico the sky is usually clear. Anybody else have the excessive red X problem? This has just recently started, maybe over the last 2 to 3 weeks.

Rich]]> http://www.dslreports.com/forum/remark,20201497 Fri, 21 Mar 2008 10:32:08 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20200363 waltham41 : I can beleive the download speeds unfortunately, but the upload resulty are bogus unless you are on a kick butt plan.

Hope you guys get things figure out. Good luck!
--
"Win if you can, loose if you must, but always cheat." ...Jesse "The Body" Ventura]]> http://www.dslreports.com/forum/remark,20200363 Fri, 21 Mar 2008 01:39:05 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20199993 DoctorDoom :
quote:
Are you guys using Hughes speedtest or are the results from somewhere else?
My results are from the Hughes speed test. ]]> http://www.dslreports.com/forum/remark,20199993 Thu, 20 Mar 2008 23:57:03 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20199989 DoctorDoom :
quote:
Its very doubtful that a person is going to have a speed of 40 down and 400 up. That indicates that the speed tests are not accurate.
I don't find the upload speed credible, either, but the download is accurate judging by the page-load and file download times.

I'll wait and see if it corrects itself. ]]> http://www.dslreports.com/forum/remark,20199989 Thu, 20 Mar 2008 23:54:44 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20193517 monicakm : I've been having the same problem for a few weeks. Have finally got enough of it to check out the forum to see if it's just me (it never is just me :D). Guess I'll brace myself for the ordeal of calling Hughesnet. The only thing they "hear" is "I'm calling the BBB if this isn't fixed". It works.
Monica]]> http://www.dslreports.com/forum/remark,20193517 Wed, 19 Mar 2008 23:28:12 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20192743 waltham41 : Its very doubtful that a person is going to have a speed of 40 down and 400 up. That indicates that the speed tests are not accurate.

Are you guys using Hughes speedtest or are the results from somewhere else?
--
"Win if you can, loose if you must, but always cheat." ...Jesse "The Body" Ventura]]> http://www.dslreports.com/forum/remark,20192743 Wed, 19 Mar 2008 20:55:41 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20191121 Opalstar : Im on 93 west and having the same problems .. Im on the pro plan.. anyone know when they gonna fix this ? I call tech support and they same thing we guarantee speeds up to ... rubbish I pay $80 a month for this crap.]]> http://www.dslreports.com/forum/remark,20191121 Wed, 19 Mar 2008 15:38:47 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20189422 DoctorDoom :
quote:
I'll ask you the same question; have you validated these results at a non-JAVA speed test site? I still say they're bogus. Not that you're making them up, just that the results are NOT VALID.

The bogosity of the results notwithstanding, my intent was to confirm that I had numbers similar to those posted by Kashmere, indicating that the cause most likely is not in our equipment. Beyond that, who knows? ]]> http://www.dslreports.com/forum/remark,20189422 Wed, 19 Mar 2008 10:11:27 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20189243 grohgreg :
said by DoctorDoom See Profile :

Whatever is causing the anomaly of very high upload speeds is not at our end of the line.
I'll ask you the same question; have you validated these results at a non-JAVA speed test site? I still say they're bogus. Not that you're making them up, just that the results are NOT VALID.

My point is that - whereas you may have a "speed problem" - you cannot PROVE it without VALID test results.

//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,20189243 Wed, 19 Mar 2008 09:32:34 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20188876 DoctorDoom :
quote:
Those speed tests look bogus Kashmere, as if there's something wrong with your JAVA. Did you consider confirming those results at a non-JAVA speed test site?

Although I didn't make as many tests as Kashmere, my results are similar.

20070721 - 09:06 AM - 877/194 kbps
20070814 - 09:29 PM - 084/422 kbps
20070819 - 12:10 AM - 874/193 kbps
20070902 - 12:25 PM - 870/194 kbps
20071113 - 09:35 PM - 083/406 kbps

20080209 - 06:26 PM - 434/188 kbps
20080223 - 05:12 PM - 435/187 kbps
20080229 - 11:58 PM - 075/414 kbps
20080303 - 11:47 PM - 081/419 kbps
20080312 - 04:47 PM - 083/431 kbps
20080316 - 02:00 AM - 854/187 kbps

My Java is up to date, Whatever is causing the anomaly of very high upload speeds is not at our end of the line. And the upload tests do seem to finish quickly. ]]> http://www.dslreports.com/forum/remark,20188876 Wed, 19 Mar 2008 02:12:13 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20185308 Qoiz : I feel that for 99$ a month or whatever plus 500$ equipment you get twice of dialup downloads when i get 15mb/sec for a grand total of 129$ down for equipment and install and it also covered the first month...]]> http://www.dslreports.com/forum/remark,20185308 Tue, 18 Mar 2008 13:55:17 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20185258 grohgreg : Those speed tests look bogus Kashmere, as if there's something wrong with your JAVA. Did you consider confirming those results at a non-JAVA speed test site?

//greg//
--
HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,20185258 Tue, 18 Mar 2008 13:47:38 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20184993 DoctorDoom : I note that your results are like mine. When the download speed drops, the upload speed often increases greatly. Any wizards have a clue why? ]]> http://www.dslreports.com/forum/remark,20184993 Tue, 18 Mar 2008 13:02:42 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20182021 Kashmere : March 17th, 09:54PM - 82/407 kbps
March 17th, 08:51PM - 26/110 kbps
March 17th, 08:35PM - 36/70 kbps
March 17th, 08:27PM - 28/415 kbps
March 17th, 08:23PM - 25/426 kbps
March 17th, 08:11PM - 82/410 kbps
March 17th, 12:44PM - 925/117 kbps
March 17th, 12:40PM - 127/132 kbps
March 17th, 12:21PM - 153/185 kbps
March 17th, 12:17PM - 166/184 kbps
March 17th, 06:28AM - 1249/190 kbps
March 17th, 12:37AM - 1200/134 kbps
March 17th, 12:21AM - 1235/192 kbps
March 16th, 10:38PM - 82/359 kbps
March 16th, 09:50PM - 77/99 kbps
March 16th, 09:49PM - 81/75 kbps
March 16th, 08:47PM - 38/559 kbps
March 16th, 08:25PM - 37/407 kbps
March 16th, 08:22PM - 30/566 kbps
March 16th, 07:58PM - 38/111 kbps
March 16th, 05:09PM - 84/418 kbps
March 16th, 04:54PM - 49/412 kbps
March 16th, 04:51PM - 31/256 kbps
March 16th, 04:27PM - 84/420 kbps
March 16th, 04:19PM - 50/116 kbps
March 16th, 04:17PM - 45/418 kbps
March 16th, 09:13AM - 347/194 kbps
March 15th, 11:48PM - 44/390 kbps
March 15th, 11:19PM - 55/409 kbps
March 15th, 11:16PM - 29/422 kbps
March 15th, 10:40PM - 84/141 kbps
March 15th, 10:38PM - 82/262 kbps

Thats a detailed report of the last three days you can see the trend at the times when the bandwidth is reduced]]> http://www.dslreports.com/forum/remark,20182021 Mon, 17 Mar 2008 21:59:00 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20181880 Kashmere : Update to my online war got to level 2 tech support the guy told me and im not kidding were overcrowded and have some isues we dont know when its gonna be fixed he said hopefully in the next couple of weeks i wonder if a satelite pooped out and they moved a slew of people on a server and were all huddled in it at once gotta be something cause in the morn im fast and after that slow to slowest they got about 5 days then i cancel and sell the junk on ebay and hit isdn mise well pay for the speeds im getting or i can pay for the speed im really not getting]]> http://www.dslreports.com/forum/remark,20181880 Mon, 17 Mar 2008 21:36:49 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20180872 timmaah : Anyone got anymore information on this? Or is it even worth it to try tech support?

I'm on 72 West and every night for about the last two weeks its dragged so bad its almost unusable..

sucks..]]> http://www.dslreports.com/forum/remark,20180872 Mon, 17 Mar 2008 18:40:54 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20147863 anon : I don't have the Small Business plan, just the ProPlus for home use, but my experiences sound pretty much like your own if that helps add another voice into this. I started out with great service usually around 1000+ download (which coming from 28.8-max dialup in an area with 50 year old phone lines and no access to DSL/Cable was a blessing), but then within a week it had dropped to an average of 200-300, day or night, and eventually within the first month bottomed out around 200 max.

With no other choice I soldiered on, but in the past few weeks the whole system started losing complete connection for hours at a time then mysteriously would just pop back in. I investigated and found Sprint upgraded our local tower with Mobile Broadband and I am in the process of switching over to that as my primary Internet provider. 95% of the time I can get DSL quality out of the Sprint card (1200-1400 up) and that 5% of the time when the signal wavers and I get 1x speed is still better than living with Hughes every month.

I'm still steeling myself up to call them and cancel since I know I have to pay the $300 cancellation fee to get out of my contract and I have a feeling I'll have an hour's worth of "please don't leave" being preached at me. However, the fee is worth it to get out from under them...anyone need a satellite? :)]]> http://www.dslreports.com/forum/remark,20147863 Tue, 11 Mar 2008 17:20:32 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20147857 DoodleBop : fjk5146 wrote:
"I have observed that the speed is dropping by a factor of 10 from 800kbps to 60kbps from 2:30 to 3:30 pm. This does not seem like just an increase in usage since it has happened like clockwork 3 days in a row. I am not even close to FAP having only used less than 3% of my bandwidth."

I have experienced substantial download and upload speeds also, but mine originated when I upgraded the modem from the DW7000 to the HN7000S back in October 2007.I was on the Pro plan cruising along with 800-900kbps down and 125-150kbps
on transponder 1110,99W,30msps,Rec-vert,Transmit-horiz.
When I installed the new modem, and got it commisioned,and all
of the software loaded,I immediately experienced degraded service.Download speeds off-peak were only 200-300kbps and uploads were 40-50kbps. I restarted the modem but nothing improved. I called tech support and they had me do all of the basic routine, but nothing helped.
After constantly complaining to them, they finally called me and offered to change my transponder hoping this would fix the problem. They changed me to970MHz,99W,30Msps,rec-horiz,transmit-horiz and I did get some improvement.400-500kbps down,60-70kbps upload during off-peak hours. Like evryone else, I get my full capacity after midnight or 1:00am. During peak times, 100-200kbps down and 20-30kbps upload.
Another thing I did was repoint the dish and have my browser
auto-detect proxy settings and took out the 192.168.0.1 from the no proxy for: and this improved my speeds yet a little bit more.I also upgraded to the Pro Plus but not much improvement was noted. As I was talking the the last tech, I mentioned that they needed more bandwidth and he stated" you are right on it."]]> http://www.dslreports.com/forum/remark,20147857 Tue, 11 Mar 2008 17:19:27 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20143587 anon : Suddenly tonight our Hughes Net speeds are back to normal.

Since March 3 at 3pm CST till 11pm CST our internet had been limited. Tonight it is back to normal!

I am on small business plan

Longitude:89 West
Receive Frequency: 1270 MHz
Receive Symbol Rate: 30 Msps
Receive Polarization: Horizontal
Transmit Polarization: Horizontal
22KHz Tone:Off]]> http://www.dslreports.com/forum/remark,20143587 Mon, 10 Mar 2008 22:19:29 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20138711 DoctorDoom :
quote:
The performance on my system is around 10% of what I am paying for most peak hours. It seems to improve to about 50% after midnight lately. By after midnight, I mean one second after midnight. I get 100% after 3 a.m.

I'm on the same satellite and transponder, with the Pro plan. The nightly speed crash has been going on for several days, 100 kbps or less. Like yours, it accelerates after midnight and is full at FAP-free time.

We're apparently being limited. I'm wondering if there is a tech problem with the satellite that's unfixable, and it's being massaged to keep it online.
--
HN7000S, Pro & PowerPak, IA6 93°W 1216]]> http://www.dslreports.com/forum/remark,20138711 Mon, 10 Mar 2008 02:25:04 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20136933 logan89 : I have been on the ProPlus plan for 8 days. I was getting 1.2Mb dn an 200Kb up - even during "high traffic" times but today the average is 500 dn an 25 up. Something happened today.]]> http://www.dslreports.com/forum/remark,20136933 Sun, 09 Mar 2008 18:41:51 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20136760 fjk5146 : The following is my satellite information:

Transmit Path:
Satellite Outroute:

Primary
Longitude: 87 West
Receive Frequency: 1330 MHz
Receive Symbol Rate: 30 Msps
Receive Polarization: Horizontal
Transmit Polarization: Horizontal
22KHz Tone: Off

I have observed that the speed is dropping by a factor of 10 from 800kbps to 60kbps from 2:30 to 3:30 pm. This does not seem like just an increase in usage since it has happened like clockwork 3 days in a row. I am not even close to FAP having only used less than 3% of my bandwidth.

I am convinced they are switching off band width or transferring it to other higher priority users. I read on one website that Hughesnet is selling excess capacity to Timewarner!!

I am not convinced they can hide behind there claim of "speeds up to..." and speeds may vary because the wording of their ads makes strong claims that their service is much better than dialup. I am paying for Business service and obtaining dialup speeds during the periods my business needs access.

I have no hopes that tier 4 will even try to resolve the problem. I think they already know that they are over committed on bandwidth and are just shifting it around to keep everyone equally mad.

Fred]]> http://www.dslreports.com/forum/remark,20136760 Sun, 09 Mar 2008 18:06:49 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20135959 sboe : I hate to say it but it sounds like your a victim of their practice of giving you great service until your 30 days are up. They know there is nothing you can do now so they don't care. I've been to level 4 so many times and not once has it helped.
--
HN7000s/Pro+/G16 99 West 970 MHz/Vista Home Premium/Linksys wired router/Athlon 6000+/.74 dish]]> http://www.dslreports.com/forum/remark,20135959 Sun, 09 Mar 2008 14:59:57 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20134501 anon : The performance on my system is around 10% of what I am paying for most peak hours. It seems to improve to about 50% after midnight lately. By after midnight, I mean one second after midnight. I get 100% after 3 a.m.

By the way, level 4 support did nothing for me. From talking to them the problems sound pretty widespread.

Here's my sysinfo if it will help anyone:

Transmit Path: Satellite
Outroute: Primary
Longitude: 93 West
Receive Frequency: 1216 MHz
Receive Symbol Rate: 21.50 Msps
Receive Polarization: Horizontal
Transmit Polarization: Horizontal
22KHz Tone: Off]]> http://www.dslreports.com/forum/remark,20134501 Sun, 09 Mar 2008 06:45:49 EDT Re: [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20133272 or270 : Which satellite and transponder are you on?

Click here
»192.168.0.1/sys_info/

on the right

Longitude:

Receive Frequency:
--
HN7000S/G3C 1120/.98 2 watt/Sig 79/ProPlus
]]> http://www.dslreports.com/forum/remark,20133272 Sat, 08 Mar 2008 21:29:27 EDT [HN7000S] Speed Issues and Technical Support http://www.dslreports.com/forum/remark,20132732 anon : I joined Hughes net in early January on the Small business plan with the .98M Dish. The first 1-1/2 months of service were satisfactory with typical download speeds in the range of 1000-1200.

Over the past several days I have had download speed in the evening typically below 100Kbps. I have spent nearly two hours on the phone with technical support getting the standard we say your speeds will be up to 1500 kbps. We do not guarantee download speeds. They said I can expect them to drop during peak periods. I asked how much can I expect to degrade and they would not say. I asked if sub-dial up speeds are normal and did not get a response.

Are others on the Small business plan seeing similar poor performance? I did not see this during the first 6 weeks of service so a suspect something has changed.

How can I tell if they have my system configured for the small business plan? Are there certain satellites used for the business plans?

Any suggestions on how to work my way through the technical support to get resolution to these issues? One technician said he was sending my ticket to level 4 and then the next day when I called I was told that he could not send my ticket to level 4 unless several days of speed tests had been conducted! I get different stories from every technician I have spoken to.

Has anyone had any luck with the level 4 support? How should I approach the issue with them to have the best chance that they will resolve the issue?

Thanks

Fred]]> http://www.dslreports.com/forum/remark,20132732 Sat, 08 Mar 2008 19:54:57 EDT