Randy L
@direcpc.com
|  [DW7000] Hughesnet getting worse and worse... anyway to stop it?
When we first got Hughesnet it had its problems such as crap customer support, downtimes due to "web accelerator" and other nonesense but we didn't complain much, we were averaging 700kb/s down and about 128 up... since then we upgraded to the 1mb/s (pro)plan... but in the pat 6 months it has gotten so bad, we are now averaging 100kbs on a good day and sometimes as bad as 50-70kb/s down. This is not acceptable... there should be an FCC law against them being able to oversell there sats so highly... what can I do to get them to fix the problem and give us back a reasonable speed? They said if we averaged under 300kbs they would do something(so far they haven't)
Thanks for any ideas... if anyone else lives in the 13316(camden ny) area please feel free to let me know how your hughesnet is working out |
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hugheshostag
join:2008-01-14
Suffolk, VA
 ·HughesNet Satellit..
| Re: [DW7000] Hughesnet getting worse and worse... anyway to stop
File a complaint with the Maryland Consumer Protection Division, Hughes is a Maryland based company. If everyone having issues would file a complaint with them the numbers would be high enough to force them to launch an investigation. As it is now all of their customers file complaints with their home state and the numbers just get diluted. I'm thinking about writing a letter to the editor of the Wall Street Journal, after all they are a publicly traded company and are putting investors at risk by their deceptive advertising.
»www.oag.state.md.us/Consumer/complaint.htm |
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Randy L
@direcpc.com
| Yeah I will do that... if everyone that had a complaint did this, I agree they would have to do something cause there is way too many problems here. There is a site I found on the internet(can't remember it now) but there was literally hundreds and hundreds of people complaining. |
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fjk5146
@direcpc.com
| reply to Randy L
I think it is about time for a class action case. Hughes net clearly has deceptive advertising practices. They advertise high speed internet with speeds up to certain speeds, but provide no information on typical speeds or expected lowest speeds. Clearly sub-dialup speeds are not the expectation since their advertising encourages us to leave slow dialup speeds and move to Hughes Net. I believe the Federal Trade Commission might be the appropriate agency to file a claim for deceptive advertising practices.
Fred |
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hugheshostag
join:2008-01-14
Suffolk, VA | reply to fjk5146
Re: [DW7000] Hughesnet getting worse and worse... anyway to stop
FTC is a joke. They just document your complaint. Best thing to do is file a complaint with Maryland Consumer Protection and then follow up with the Attorney General and demand an investigation. |
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Vince_C
join:2007-03-30
Columbia, LA | reply to hugheshostag
Great Idea!
Filing complaints at the state level where Hughes is located will surely help.
Personally, I file at the Federal level... |
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zeekstern
join:2007-11-25
| reply to Randy L
Nothing wrong with filing both state and federal. Does anyone have something already written up that you could share with us? The wording and "proof" makes all the difference in the world. If we had something written up, I think more people would file a complaint.
Zeek |
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Opalstar
join:2008-03-15
Lake Placid, FL | reply to Randy L
Same problems here in southern FL upgraded to pro and the last 2 weeks or so been getting slower and slower. I do believe they oversold their service and now all customers are paying for it. we will be switching back to dialup soon. |
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vobguy
A fool with a tool is still a fool
Premium
join:2003-01-21
Mineral, VA
 ·Millenicom
·Sprint Mobile Broa..
·HughesNet Satellit..
| reply to Randy L
said by Randy L :
Thanks for any ideas... if anyone else lives in the 13316(camden ny) area please feel free to let me know how your hughesnet is working out
Some of your area is covered by Sprint EVDO mobile broadband - generally a more consistant and nicer internet experience than Hughesnet. You might want to check out this URL
»coverage.sprintpcs.com/IMPACT.js···coverage |
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Dino
@direcpc.com
| reply to zeekstern
I'm posting anonomously for now. But something has to be done. .. I got off the phone with Advanced Tech today with some sad news. Been having speed problems (IA6/1216) for a few days. Actually, speeds have been decaying for some time now.
Anyways, after being on the phone for over 6 hours over the past 3 days, all I can say is this. According to the "Supervisor" on duty at the time I called advanced tech, they are fully aware that overcrowding is taking place. He told me that "engineers" are working on the problem, and to be patient. When asked how the engineers are supposed to "fix" the overcrowding issue, he was silent.
I also let him listen to a HughesNet commercial, to which he responded, "you will note they said speeds 'up to'" blah, blah. My response was .. (well, I didn't quite "lose it"), but I said, "my 50-70kbps down is a far cry from what's being advertised." .. and I went on and on and on.
Then he offered to "allow" me to change transponders, but with a warning that it may not be any better, indeed maybe worse. He said that there was no way for a gateway change since IA6/1216 is "locked" .. meaning no more customers can be placed on that transponder. If I vacated, there was no returning.
They are "overselling", and for those who have yet to experience problems, it's only a matter of time. Will the problem(s) be alleviated when Spaceway 3 becomes operational? I sort of doubt it. There may be those who wish to go the Spaceway 3 route to get better speeds, but it will be at a cost. As for voluntarily moving people there .. probably not. Unless their lease for a "current" transponder is up for renewal..perhaps that would be the incentive for them to do something on a voluntary or semi-voluntary basis.
Now, I'm not a lawyer, but it appears to me, from their advertising (both television and internet), and what many (and a mounting number) of subscribers are experiencing with slow speeds, there should be grounds for a class action lawsuit. The words "misleading" and "unethical" come to mind in their business "practices."
HughesNet's big. With even bigger and deeper pockets. The mere mention of any sort of lawsuit would only make them smile. They feel themselves "untouchable." Is there anyone out there with any ideas. A "reasonable" settlement would be a voluntary move of subscribers to Spacenet 3 when operational. For those who have blockage to Spacenet 3, transponders would continue to be leased on various satellites, as others are migrated over, at no cost.
As I type this at near 3am, my speeds are Great. My last speedtest (HughesNet speedtest) was 1266/199. However, that's going to change dramatically in a few hours .. starting about 7am eastern. By tomorrow 2pm-Midnight mountain, speeds will be in the proverbial toilet. |
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Opalstar
join:2008-03-15
Lake Placid, FL
·HughesNet Satellit..
| reply to Randy L
It seems like alot of problems started for everyone in March ...
I and alot of others have posted on »www.ripoffreport.com .. there is 9 pages of complaints there and dissatisfaction with hughesnet. If we get enough people to speak up we will have a good class action law suit against this fraudulent company .. go there and have your say about the way these people treat their customers. |
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Randy L
@direcpc.com
| reply to Dino
I have spent hours talking to them too... they twirl you in circles till your either sick of arguing or are fully confused.
First they tell me to do speed tests all day long and then send them the average(which happened to be(1ookbs peak and generally 50kbs), at which time they break the news that you must have a virus... (rolls eyes) I have been on the internet since dial-up was the fad, I just wish one of these techs had a tenth of the knowledge I have...
I was told by a rep that if you have average speeds of under 300kbs(you need to do multiple tests and average the scores) then they have to do something... so far that was a lie.
A class action sounds like the only way to go but it must be done right or they will use their money and power to knock it apart. there was a guy on the internet, a net lawyer who specialized in these types of cases... but not sure what is name is. I wouldn't know where to start personally so hoping someone a little more legally minded can start this process...
Lets sue for 5 billion and put the money into servicing all their previous clients with BPL access... :P
if anyone is working on this please keep us updated. |
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jefflaur
join:2001-03-22
Franklin, NC
·Verizon Wireless B..
| We have the HIGH PRICED SREAD..Business Internet plan..No better for 200 bucks a month!! It has become so slow that it is now barely useable. My compaints got me an inviation to be a "beta tester" for the new KA band service..which "might" be fine until they oversell that. BUT...
The "local" installer they picked was 4 hours from here. They called to set a date for the install. I agreed and set a date. Then they called to tell me that the installer could not make it on that date (after I juggled my day around to accomodate) so they set another daye of tday (3/17). Last Friday they called to say that there are some "defective" parts tyhat had to be returned and reprogrammed by Hughesnet, and that they could come out later in the week. Can't do that so we set another date for a week from Thursday. We'll see.
Biggest issue here is overall performance. It is really bad just like the rest of you guys. this morning we got a whopping 93kbps down. And I WAS happy with this system for years..something has certainly happened that is not good. |
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randyvsatus
Premium
join:2005-03-03
Monument, CO
 ·Qwest.net
| said by jefflaur  :..... this morning we got a whopping 93kbps down. And I WAS happy with this system for years..something has certainly happened that is not good. I would guess HNS hasn't leased a single new ku band transponder in a few months.....in anticipation of Spaceway. I would also guess they plan to put all new customers on Spaceway and let "churn" fix the problems on the ku birds they still have leases on. It might take 4 mo. or more for this issue to go away....just a guess.
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1.2M Dish |4 watt|iDirect|||Qwest DSL|7168 / 896 Kbps |
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rjt
|  reply to Randy L
Re: [DW7000] Hughesnet getting worse and worse... anyway to stop
Located in Western NY
I had the Home plan for more than 3 years. All was fine. DL speeds were close to 700 most of the time. Jan 08 dropped to about 100 between 4pm and midnight. After midnight back to 700. These changes were step functions and repeatable day after day. After getting nowhere with tech support I filed complaints with MD BBB and MD OAG. BBB responded first. I have now been dealing with executive customer support in the office of the president. Have received 1 month credit plus an upgrade to Proplan for 3 months at Home plan price. DL speeds now at about 850 around the clock. Although I'm happy with the speed I have but so far refused to close out the BBB complaint until I can get Hughes to explain why I had a problem and what they are doing to correct it. Now they are offering me the newest modem free without a service commitment. I would like to go back to the Home plan once my 3 months of discounted Pro plan is up but I'm trying to get some answers before I try that. FILE WITH THE BBB AND OAG AND KEEP WORKING HUGHES. DON"T ACCEPT SIMPLE ANSWERS OR CLOSE OUT COMPLAINT EASILY. |
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Liberty
join:2005-06-12
Tucson, AZ
| reply to jefflaur
said by jefflaur : My compaints got me an inviation to be a "beta tester" for the new KA band service..which "might" be fine until they oversell that. Please keep us posted as to your Ka system experience, once it is up and running!!!
Are you going with same plan as now?
I happened to stop by distributor recently on a day they were having an unannounced Ka training session and I became a fly on the wall
2.5 hours of Poetry-in-Motion it was not
kinks kinks and more kinks |
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RLQUICK
join:2008-03-18
Whitesboro, TX
·HughesNet Satellit..
| reply to Randy L
I have the pro plan (SUCKER!) and have been on the phone weekly about the service being so slow, ranging from 18 to 80 today, about average after 12 noon, from midnight till 10 am, I feel lucky to run around 750.
IF ANYONE comes up with some kind of plan to get the message to Hughesnet, IN A LOUD VOICE, let me know, I am willing to help out. I will probably be sending a complaint to Maryland (I am in North texas) |
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A non ee mous
@direcpc.com
| reply to Randy L
Wow! I thought I was the only one. I live in the Tampa FL area and have been a Direcway/Hugehsnet customer for many years. About 1 ½ ago I upgraded to the HN7000S and was very happy. About 2 weeks ago I did get a backdoor style virus but my Spyware Doctor was able to remove it. However my browsing speeds have been terrible for about 2 months and getting slower. I have tried about everything from running the LAN configuration tool many times, making sure the proxy settings are correct, etc. Speeds are anywhere from 50-99kbps during the daytime hours from 10:00am until 1:00am. Then like a miracle speeds instantly go up to over 1000kbps and will run that way until about 10:00am the next day. I just got off the phone with Kathleen from customer support and was told the modem was working fine and to do at least 3-4 speed checks a day for 3 days. NICE! I keep running anti-virus and spyware stuff to no avail so tonight I am not going to change anything on my system and see if speeds magically go up in the middle of the night. This Sucks especially for the price of this service. |
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