Thaler
Premium
join:2004-02-02
Encino, CA
| reply to Dogfather
said by Dogfather  :With your logic they should also charge for ANY customer service call. It should also be $5 to add features to my account. But no, they just want to cherry pick what overhead to itemize. They'd probably cherry-pick everything they could come across as fees, if given the option. However, I think they'd be hard to make tech support a similar pay-per-call basis. Why? Well if your internet connection doesn't work, then what incentive do they have to keep paying monthlies for "faulty" services? That's why they have customer tech support, and additionally why ISPs don't commonly troubleshoot customer's PCs for them. (Its outside their job scope, and a different product market alltogether) |
