Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | reply to Thaler
Re: hmmm
It's all about telcos wanting to mislead customers in their advertising.
They want to sell you on $15 DSL that is $22 or $30 phone service that's really $45. |
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Thaler
Premium
join:2004-02-02
Encino, CA
| reply to Dogfather
said by Dogfather  :With your logic they should also charge for ANY customer service call. It should also be $5 to add features to my account. But no, they just want to cherry pick what overhead to itemize. They'd probably cherry-pick everything they could come across as fees, if given the option. However, I think they'd be hard to make tech support a similar pay-per-call basis. Why? Well if your internet connection doesn't work, then what incentive do they have to keep paying monthlies for "faulty" services? That's why they have customer tech support, and additionally why ISPs don't commonly troubleshoot customer's PCs for them. (Its outside their job scope, and a different product market alltogether) |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
 ·Cox HSI
 ·Verizon FIOS
 ·Cox VOIP
·ViaTalk
·RoadRunner Cable
 ·MegaPath
·Verizon west (ex G..
·Time Warner VOIP
| reply to Thaler
All expenses are a cost of business.
Some dumbass telcos and cable operators just choose to itemize their overhead.
With your logic they should also charge for ANY customer service call. It should also be $5 to add features to my account. But no, they just want to cherry pick what overhead to itemize. |
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devnuller
join:2006-06-10
Hollis, NH
| reply to Thaler
said by Thaler :Tech support is a service. Paying/receiving bills is an incorporated "cost" of doing business. Its a good point you're trying to make, but you're comparing apples to oranges here. Perhaps, but everything Internet needs some sort of tech support. More direct services (ISP, VoIP, etc) vs high touch content (Amazon, E*Trade) or even ad revenue based forums (Digg, BBR, etc).
Some have a phone system due to a close customer relationship (Broadband, E*Trade) and some choose to have a cheaper email based interface like Google, ad supported BBR, etc. The later have cheaper costs due to the lower support costs. Basic business decisions.
Welcome to America. Have a nice day. |
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Thaler
Premium
join:2004-02-02
Encino, CA
| reply to telcolackey
said by telcolackey :Can someone post the BBR tech support telephone number? Tech support is a service. Paying/receiving bills is an incorporated "cost" of doing business.
Its a good point you're trying to make, but you're comparing apples to oranges here. |
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jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:
| reply to telcolackey
Established business I guess? I normally think of att as big business and think of dsl reports as organization. But BBR does have 4 or so employees i think i remember reading. A lot of people here volunteer their time such as the mods.
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telcolackey
The Truth? You can't handle the truth
join:2007-04-06
Death Valley, CA
1 edit | reply to jgkolt
What is a "normal" business? Only one that takes phone calls? |
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MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
·AT&T U-Verse
·AT&T Southwest
1 edit | reply to jgkolt
said by jgkolt :But att is a business selling itself. BBR really isn't aimed as a normal business. Thanks, Mr. Buzzkill.  It was supposed to be FUNNY. Not a perfect little gem of a debate point. I laughed when I saw it, anyway. |
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jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:
1 edit | reply to MyDogHsFleas
But att is a business selling itself. BBR really isn't aimed as a normal business. but good point non the less.
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MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
·AT&T U-Verse
·AT&T Southwest
| reply to 53059959
said by 53059959 :you mean justins telephone number? i'm sure the post would be removed almost immediately if I did, will you take a pm? LOL I believe it was a rhetorical question, to point out that Broadband Reports also believes that live telephone assistance is a costly resource, despite their mockery of AT&T for believing the same. |
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53059959
Temp banned from BBR more then anyone
join:2002-10-02
PwnZone | reply to telcolackey
you mean justins telephone number? i'm sure the post would be removed almost immediately if I did, will you take a pm? |
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telcolackey
The Truth? You can't handle the truth
join:2007-04-06
Death Valley, CA | reply to supergirl
Can someone post the BBR tech support telephone number? |
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