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telcolackey
The Truth? You can't handle the truth
join:2007-04-06
Death Valley, CA | Re: hmmm Can someone post the BBR tech support telephone number? | |
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53059959
Temp banned from BBR more then anyone
join:2002-10-02
PwnZone | Re: hmmm you mean justins telephone number? i'm sure the post would be removed almost immediately if I did, will you take a pm? | |
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| | | MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
 ·AT&T U-Verse
 ·AT&T Southwest
| Re: hmmm said by 53059959  :you mean justins telephone number? i'm sure the post would be removed almost immediately if I did, will you take a pm? LOL I believe it was a rhetorical question, to point out that Broadband Reports also believes that live telephone assistance is a costly resource, despite their mockery of AT&T for believing the same. | |
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jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:
1 edit | Re: hmmm But att is a business selling itself. BBR really isn't aimed as a normal business. but good point non the less.
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3 free for you/3 free for me: Free Stock Trades : PM Me | |
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| | | | | MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
·AT&T U-Verse
·AT&T Southwest
1 edit | Re: hmmm said by jgkolt :But att is a business selling itself. BBR really isn't aimed as a normal business. Thanks, Mr. Buzzkill.  It was supposed to be FUNNY. Not a perfect little gem of a debate point. I laughed when I saw it, anyway. | |
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telcolackey
The Truth? You can't handle the truth
join:2007-04-06
Death Valley, CA
1 edit | What is a "normal" business? Only one that takes phone calls? | |
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jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:
| Re: hmmm Established business I guess? I normally think of att as big business and think of dsl reports as organization. But BBR does have 4 or so employees i think i remember reading. A lot of people here volunteer their time such as the mods.
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Learning how to invest. Sign up to get 3 free trades for you and me each. Personal Message me. Thanks | |
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| | Thaler
Premium
join:2004-02-02
Encino, CA
| said by telcolackey :Can someone post the BBR tech support telephone number? Tech support is a service. Paying/receiving bills is an incorporated "cost" of doing business.
Its a good point you're trying to make, but you're comparing apples to oranges here. | |
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| | | devnuller
join:2006-06-10
Hollis, NH
| Re: hmmm said by Thaler :Tech support is a service. Paying/receiving bills is an incorporated "cost" of doing business. Its a good point you're trying to make, but you're comparing apples to oranges here. Perhaps, but everything Internet needs some sort of tech support. More direct services (ISP, VoIP, etc) vs high touch content (Amazon, E*Trade) or even ad revenue based forums (Digg, BBR, etc).
Some have a phone system due to a close customer relationship (Broadband, E*Trade) and some choose to have a cheaper email based interface like Google, ad supported BBR, etc. The later have cheaper costs due to the lower support costs. Basic business decisions.
Welcome to America. Have a nice day. | |
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| | | | Thaler
Premium
join:2004-02-02
Encino, CA
| Re: hmmm said by Dogfather :With your logic they should also charge for ANY customer service call. It should also be $5 to add features to my account. But no, they just want to cherry pick what overhead to itemize. They'd probably cherry-pick everything they could come across as fees, if given the option. However, I think they'd be hard to make tech support a similar pay-per-call basis. Why? Well if your internet connection doesn't work, then what incentive do they have to keep paying monthlies for "faulty" services? That's why they have customer tech support, and additionally why ISPs don't commonly troubleshoot customer's PCs for them. (Its outside their job scope, and a different product market alltogether) | |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | Re: hmmm It's all about telcos wanting to mislead customers in their advertising.
They want to sell you on $15 DSL that is $22 or $30 phone service that's really $45. | |
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| Surfinusa
Premium
join:2001-02-08 | ATT wireless is also back to charging 2.00 for detailed billing. | |
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morbo
Complete Your Transaction
join:2002-01-22
00000
clubs: | Re: hmmm what a horrible company. | |
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DivineDark
join:2001-08-30
Oklahoma City, OK
clubs:
1 edit | Re: hmmm This story is fact because I work for the company and I know its real. What did you think BBR was going to do? Im sure screen shots of proprietary information would not bode well. | |
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mocycler
Premium
join:2001-01-22
Naperville, IL
·AT&T U-Verse
·AT&T Midwest
| Re: hmmm said by DivineDark :This story is fact because I work for the company and I know its real. What did you think BBR was going to do? Im sure screen shots of proprietary information would not bode well. So it's a "fact" because DevineDark from Oklahoma says so?
What I expect BBR to do is what any legitimate journalist would do: Verify the information. For example, a comment from a company spokesperson (not some service rep at an 800 number), or an actual customer bill showing the charge.
And why not a screen shot? So what if it's proprietary? They can be submitted anonymously. If some nameless "disgruntled employee" is going to make the claim they could at least have the balls to back it up with something.
If you want to be in the "I saw it on the internet so it must be true" crowd, then that's your business. I prefer to get my news from sources that at least put half-assed effort into validating the "facts" they are reporting.
mocycler
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DivineDark
join:2001-08-30
Oklahoma City, OK
clubs:
| Re: hmmm I was just about to post you a screenshot but then I got a better idea. Since all employees are being instructed to educate customer on the payment administration fee you should just call that 800 number. Its 800-331-0500. Ask if the bill payment fee is going to happen. Then call back until your heart's content.
This is already happening in the southeast market which is in line with the memo and verified by one of BBR's users.
said by cleezee :This is already happening, not waiting until May. I track ATT voice tariffs - it was just filed yesterday for Ohio (effective as of 3/3). Other states filed and listed effective dates as early as last year. But, you can still pay online, at the 1-800 #, or by mail, all without the Convenience Fee. So remember before you call BS on something please take the to understand it just may very well be true. Have a wonderful day! | |
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