lefty1
join:2002-10-25
Clay, NY
edit:
February 27th, @10:03AM
| reply to PolarBear
Re: The war IS on
said by PolarBear  :As I've said before, the wireless price war IS on. The price war is not on. Customers are ignoring the new price plans in droves. According to some friends I have in the business, they just get an occasional call from someone wanting to know if they can add additional lines to an unlimited calling plan for 9.99 a month. And when they find it don't work that way, they hang up.
The wireless companies are fighting to see just how high they can raise their prices and still keep customers. So far, nobody is winning. Well, there are no non-profit cell-phone carriers that I know of, if that's what you mean. But all of the major carriers are losers. Their service is one thing; it works for you or it doesn't. But all of their customer service is based on horribly unrealistic concepts of what constitutes customer service, so the best you can hope for is that you get a good, knowledgeable rep when you call. And the way they pay and treat their employees, that's a real crap-shoot. Customer service is all about being polite and meeting your metrics. Whether or not the customer is helped is a non-factor. Just apologize to the customer and be polite while you dump them on another department that can't help them either. Where they get transferred to doesn't matter, as long as you are polite and get them off the phone in x-number of seconds. |
