PolarBear
The bear formerly known as aaron8301
join:2005-01-03
Riverside, WA | The war IS on
As I've said before, the wireless price war IS on. The wireless companies are fighting to see just how high they can raise their prices and still keep customers. So far, nobody is winning. |
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nasadude
join:2001-10-05
Rockville, MD
 ·Comcast
edit:
February 26th, @07:30PM
| said by PolarBear  :As I've said before, the wireless price war IS on. The wireless companies are fighting to see just how high they can raise their prices and still keep customers. So far, nobody is winning. no truer words were ever spoken.
after my 2yr contract ran out about 6 months ago, I considered getting another contract but with a less expensive plan. I figured in 2 yrs prices must be cheaper, right? Nope. I could either get less minutes and pay about the same, some carriers a little higher; or same minutes (approx.) for a higher price.
cell service HAS NOT gotten cheaper over the last 2.5 yrs.
the company has a good retention policy: the second my contract ran out, I got a 15% discount on what I was paying.
forgot to mention: text plans also went up in price over that period. |
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jebba2005
join:2005-01-13
Portland, ME
 ·Great Works Internet
·RoadRunner Cable
 ·surpasshosting
| My bill has dropped $10 every 2 years for the last 6 as my plan has improved. Dropped from 50 to 40 switching from US Cellular to ATT, gained rollover and free mobile to mobile. Dropped from 40 to 30 switching to Sprint, gained unlimited text and data. All the plans had almost exactly the same base minutes with nights and weekends. |
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lefty1
join:2002-10-25
Clay, NY
edit:
February 27th, @10:03AM
| reply to PolarBear
said by PolarBear :As I've said before, the wireless price war IS on. The price war is not on. Customers are ignoring the new price plans in droves. According to some friends I have in the business, they just get an occasional call from someone wanting to know if they can add additional lines to an unlimited calling plan for 9.99 a month. And when they find it don't work that way, they hang up.
The wireless companies are fighting to see just how high they can raise their prices and still keep customers. So far, nobody is winning. Well, there are no non-profit cell-phone carriers that I know of, if that's what you mean. But all of the major carriers are losers. Their service is one thing; it works for you or it doesn't. But all of their customer service is based on horribly unrealistic concepts of what constitutes customer service, so the best you can hope for is that you get a good, knowledgeable rep when you call. And the way they pay and treat their employees, that's a real crap-shoot. Customer service is all about being polite and meeting your metrics. Whether or not the customer is helped is a non-factor. Just apologize to the customer and be polite while you dump them on another department that can't help them either. Where they get transferred to doesn't matter, as long as you are polite and get them off the phone in x-number of seconds. |
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