Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
 ·Cox HSI
 ·Verizon FIOS
 ·Cox VOIP
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 ·MegaPath
·Verizon west (ex G..
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3 edits | Re: been with Vonage AND THEY SUCKED Then register and review them instead of kissing their ass and making excuses for their beyond horrid service in my Time Warner review.
Vonage sucks. They're completely unreliable with calls not coming in, not completing and when it actually did work the call quality is horrible. And no, it's wasn't my connection 'cause I NEVER have any problems with BroadVoice Business Unlimited which I use in my home office on the same HSI service. Vonage was way overpriced, outright lied about their unlimited service being unlimited and their billing always messed up. Their E-911 didn't go to a safety call center, it went to the off hours number of our local Sheriff. Bitchen, when I called to test their horrible E-911, I was met with a recording that the office was closed and if this was an emergency, hang up and dial 9-1-1. Classic Vonage. And when you would dare try and call the dopes at Vonage to fix their huge mess, it was an all day adventure as their customer service is horrible, on hold times extremely long and when you try avoiding calling them they rarely reply to email and when they do, it's from a script that clearly indicated they didn't even bother reading the 2 sentence question I sent. Call quality and reliability nightmares are never resolved because their tech support agents are completely inept (and that is when you can even understand those outsourced idiots). If it's anything other than unplug and plug back in the ATA, they're completely lost. Then when you've finally had enough of their overpriced junkfee filled crapola and try to cancel, their retention agents are rude extremely abusive.
I've had quite a few VOIP provides over the years with both my homes, their home offices and my business (including Broadvoice, ViaTalk, VoicePulse, Vonage, Cox and Time Warner) and never have I had telephony (or any other service for that matter) that was as bad as Vonage. There is no one in the industry as bad at providing a service as they are. They truly are the "Internet Phone Company" 'cause everything that the phone company does wrong, like horrible customer service and endless junk fees, Vonage does 10X worse. And being overpriced would be tolerable (like it is with Cox and Time Warner) but the service itself was beyond bad and in the case of Vonage E911 life threatening.
So don't bother trolling in here with your stories of Vonage greatness. I have first hand experience in the nightmare known as Vonage. |
