how-to block ads
|
Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | reply to alpo41
Re: been with Vonage
Vonage sucks ass. It's overpriced, unreliable and when you try and cancel their horrid retention agents are aggressive and extremely rude. | |
Aris
@rr.com
| I'm sure some people have had bad experiences with Vonage; there's no service or product that can be universally liked, and with all the troubles and growing pains Vonage has had to go through over the last few years, I'm not surprised at lapses in customer service, and I don't doubt that their agents are trying mightily -- and perhaps too aggressively -- often to retain customers.
That said, the raw hatred expressed every time someone feels compelled to state that "Vonage sucks ass!" makes little sense to me. At least,it totally contradicts my own experience with Vonage.
I have been with Vonage for three years, and I have two lines. Voice quality is as good as any I've had with landlines; the price is incredible, especially since I make lots of international calls; I love getting voicemail as an audio file in my e-mail; I love being able to have one of my numbers ring my cell phone at the same time; I love having a record of who called me and which numbers I have called. I have had occasional problems with the line going dead, but it seems that most of the time the problem is with my Roadrunner connection, and not with Vonage, and rebooting the modem does the trick. When I have called Vonage they answered the phone and I got instant help. My monthly invoice is clear and itemized. All in all I've been very happy and have stayed with them despite the frequent breathless announcements in the press that Vonage is dying.
___________________________________________ | |
Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
 ·Cox HSI
 ·Verizon FIOS
 ·Cox VOIP
·ViaTalk
·RoadRunner Cable
 ·MegaPath
·Verizon west (ex G..
·Time Warner VOIP
3 edits | Re: been with Vonage AND THEY SUCKED
Then register and review them instead of kissing their ass and making excuses for their beyond horrid service in my Time Warner review.
Vonage sucks. They're completely unreliable with calls not coming in, not completing and when it actually did work the call quality is horrible. And no, it's wasn't my connection 'cause I NEVER have any problems with BroadVoice Business Unlimited which I use in my home office on the same HSI service. Vonage was way overpriced, outright lied about their unlimited service being unlimited and their billing always messed up. Their E-911 didn't go to a safety call center, it went to the off hours number of our local Sheriff. Bitchen, when I called to test their horrible E-911, I was met with a recording that the office was closed and if this was an emergency, hang up and dial 9-1-1. Classic Vonage. And when you would dare try and call the dopes at Vonage to fix their huge mess, it was an all day adventure as their customer service is horrible, on hold times extremely long and when you try avoiding calling them they rarely reply to email and when they do, it's from a script that clearly indicated they didn't even bother reading the 2 sentence question I sent. Call quality and reliability nightmares are never resolved because their tech support agents are completely inept (and that is when you can even understand those outsourced idiots). If it's anything other than unplug and plug back in the ATA, they're completely lost. Then when you've finally had enough of their overpriced junkfee filled crapola and try to cancel, their retention agents are rude extremely abusive.
I've had quite a few VOIP provides over the years with both my homes, their home offices and my business (including Broadvoice, ViaTalk, VoicePulse, Vonage, Cox and Time Warner) and never have I had telephony (or any other service for that matter) that was as bad as Vonage. There is no one in the industry as bad at providing a service as they are. They truly are the "Internet Phone Company" 'cause everything that the phone company does wrong, like horrible customer service and endless junk fees, Vonage does 10X worse. And being overpriced would be tolerable (like it is with Cox and Time Warner) but the service itself was beyond bad and in the case of Vonage E911 life threatening.
So don't bother trolling in here with your stories of Vonage greatness. I have first hand experience in the nightmare known as Vonage. | |
SatisfiedHere
@sky.com
| I've had Vonage for 2.5 years and had one outage that I noticed. I carry the ATA with me when I travel and have used the service in several countries other than the US. Apparently I'm one of the few to whom they provide this level of service. Obviously I am less worried about E911 but am required by law to pay for it anyway. Should I be denouncing Vonage since they are obliged to collect the fee?
Mind you, I've never tried to use it on a cable connection that offers an alternative service. Might be different under those conditions.
Dave Beck
Currently sitting in London with my Vonage line. | |
| Forums » comments on review of Time Warner VOIP | | |
|
