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not reading all of the bullshit comments here but just fyi to the person talking about being transferred to the disco dept, thats the department that will adjust your rate and give special credits, no other department is authorized.
I dont know if you stayed on the line when being transferred or not, but if you did you were probably offered a deal for your business.
As for the speed complaints, its not a system-wide network failure or whatever you're saying. OOL is a hybrid coax-fiber network, with fiber up to the node. Your individual speed depends on how close you are to the node. The huge majority of customers have close to or sometimes over the speed limits (15Mb standard or 30Mb w/Boost).
Also, you all seem to shrug off the whole "they blame the router or my pc." - 90% of the time as a technician troubleshooting slow speeds, when I bypass the router or run an FTP check (non browser-based and not affected by slow ass computers), the speed jumps way up, and still people refuse to believe it. Its not easy dealing with pricks like yourselves on a daily basis, and trying to do the best you can while being limited by what you're allowed to do. | |
StreetSpirit
Premium
join:2002-08-13
Roslyn, NY | OOL is a hybrid coax-fiber network, with fiber up to the node. True
Your individual speed depends on how close you are to the node. False (Confusing DSL and Cable again?)
Speed problems are plaguing many of our connections: True | |
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