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UnhappyCamper
@nvidia.com
|  Unreliable network and non-existing support
I've been with Etheric for well over a year, but I never experienced the 99.996% uptime they claim on »www.etheric.net/plans.html Quite the contrary, my service has been even worse than what I got from DSL before with second to minutes drop-out *every* day (obviously, Etheric is faster than DSL *when* it works).
Calling support is an exercise in frustration. I've only managed to get through to a live person about four times, an only on weekends or odd hours.
Is my experience truly unique?
Camper | |
Sigh
@mikecappella.com
| No, unfortunately your experience is not unique. Etheric's support is abysmal.
- Their phone system is VoIP, so when their network is down, so is the phone system.
- Failover to support staff cell phones typically results in dropped calls, full voice mailboxes, or unacceptably poor cell connections.
- The support number or main line is frequently unavailable (too many calls?).
- The support voice mailboxes are typically full, and accept no messages, whereby the system just hangs up on you.
- Support does not return calls.
- Support does not respond to trouble tickets.
- Support does not respond to email.
- Status messages on the support line are out of date and useless.
There were significant system outages this week (01-22, 1-24): Etheric has not returned a call or email regarding a single trouble ticket/support request.
While the network in general has been more reliable this year, support is far worse. | |
UnhappyCamper
@nvidia.com
| reply to UnhappyCamper
Thanks Mike,
I believe that you may have experience better reliability this year, unfortunately my experience doesn't match yours.
Since my original posting, our network has been down solid since Friday - more than 72 hours at this point.
I host eight domains (for family) including mail servers. Needless to say, I had to rush last night to shop for hosting service and migrate all services (using a neighbors network). I'll spare y'all a rant about the cost and work involved.
Taking into account the cost of installation and the significant monthly expense, this is mind boggling. Clearly they can't stay in business if that's how they treat their customers.
Camper | |
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