win_at
join:2007-07-28
Rantoul, IL
 ·ViaTalk
| reply to JJ588
Re: BBB revoked ViaTalk's certification
I've found ViaTalk at least as responsive as other companies that provide similar services. I signed up while the SunRocket issue was ongoing as I was a SunRocket customer.
While ViaTalk has not been %100 reliable, I am still very satisfied with the company, and would not have a problem recommending them to others or using them again myself.
I'm sure the BBB rating will get fixed again, myself, I have had problems with BBB companies. I hardly look to the BBB as the most reliable rating in itself.
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KC9FOI
join:2007-06-25
Cypress, TX | reply to dmolavi
Just noting that the BBB logo still shows up when I log into the CP (OLD). |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
 ·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| said by KC9FOI  :Just noting that the BBB logo still shows up when I log into the CP (OLD). I don't see it on mine. Maybe they removed it. |
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unknvoip
WWJID?
join:2006-07-25
Rochester, NY | Yes, it has disappeared since KC's post earlier today. It was located where the 'division of Hostrocket' logo is now. |
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unknown3
@verizon.net
| reply to dmolavi
If you are happy with VT, so be it. I came from SR and since I subscribe VT, I have seen many unresolved problems from VT end. Even though the hold time is down, tech support didn't bother to reply support request for at least 3 days or so and they never had real solution which they tried to pretend like nothing wrong at their end. Come on give me a break! Perhaps they were trained to say it this way. Service improvement is in progress as I can see now these day and I think BBB have their own criteria in order for VT to meet their criteria. Until then VT have to work hard to earn BBB certification. Have a good day!
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jperhay1
| reply to dmolavi
I've now been a ViaTalk customer over a year - quality and service level have been excellent. Problems that have been experienced include 'dead cable' (yesterday) and a router that went off into 'never-never' land (router re-boot successful). Neither of these can remotely be laid at the door of ViaTalk.
The only complaint is that there are too many features to successfully explain how to use them to my wife! (I'm working on that!) |
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Hookem99
Deep In The Heart
join:2007-07-18
Pflugerville, TX
·ViaTalk
 ·AT&T U-Verse
·Suddenlink
·AT&T Southwest
| reply to jperhay1
Re: BBB revoked ViaTalk's certification
said by jperhay1 :
The only complaint is that there are too many features to successfully explain how to use them to my wife! (I'm working on that!)
Join the club! After nearly a year she still asks..."who's our phone company again" |
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N9MD
Premium
join:2005-10-08
Wayne, NJ
·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
| said by Hookem99 :said by jperhay1 :
The only complaint is that there are too many features to successfully explain how to use them to my wife! (I'm working on that!)
Join the club! After nearly a year she still asks..."who's our phone company again" I just tell my wife to remember "ViaGra" and replace the "gra" with "talk". And if her ViaTalk conversation lasts more than four hours she should call her doctor.  |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| said by N9MD :And if her ViaTalk conversation lasts more than four hours she should call her doctor. that reminds me of an older post of mine »Re: Sunrocket , a Littany of Outages,
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"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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CrazyPete
join:2005-04-22 | reply to dmolavi
Seems to me that if the service worked more often and they didn't try to sneak in a $2.50 a month charge this would not have happened... but, hey, I'm just a stupid customer -- what do I know... |
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Vizzzoip
join:2006-02-16
Queensbury, NY | Great analysis by Crazy. Where have you been hiding with this insight? VT can now solve the problem.  |
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B
Premium,MVM
join:2000-10-28 | What do you mean? I'm pretty sure CrazyPete was referring to reasons for customer dissatisfaction that contributed to Viatalk losing its BBB rating.
-- B
--
In a realm outside causality and function |
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Vizzzoip
join:2006-02-16
Queensbury, NY | Way to read into the sarcasm. Just for you though...I said that because I am sure that anyone who read this string, or other posts for 2 minutes would have realized what customers were filing complaints about. |
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Vizzzoip
join:2006-02-16
Queensbury, NY | reply to CrazyPete
Also, I don't believe that they are "sneaking" anything in. It's pretty clear that people are being charged these fees at this point, and the guidelines around when people are to be charged. |
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B
Premium,MVM
join:2000-10-28
| CrazyPete was, probably, referring to the $2.50 charge that affected some people on existing contracts, to their surprise. These people were not previously being charged the extra fees. It was argued by VT that it was always intended to be thus, depending on service dates, and some customers successfully sought refunds. Perhaps you are not familiar with those discussions over the last few months?
It is not at all obvious to a casual reader of this thread (what's with people calling them "strings"  ), much less to the general public, that unexpected fees might be part of the factors generating customer dissatisfaction. So CrazyPete raised arguably valid points. The BBB loss was not due entirely to a volume of Sunrocket conversion complaints, but may have also been affected by unreliable service and unexpected fees; I disagree that this is necessarily immediately clear to "anyone who read this string". Regardless, it does no good to insult him or her for trying to contribute in a small way.
-- B
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In a realm outside causality and function |
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