huntermcdole
Premium
join:2005-08-01
Tucson, AZ
 ·Cox HSI
1 edit | reply to CyberSultan
Re: BBB revoked ViaTalk's certification
I'm not one of the "Most of us" people also, I am not sure how an anonymous person can come in here and try to lump everyone together as though they support what they say. Maybe I should go back to blocking anonymous people.
@JJ588:
Also no-one is feeding Brendan information, he can see live data so he gets it for himself. |
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dcurrey
Premium
join:2004-06-29
1 edit | reply to dmolavi
I am not "Most of us people" either. Only problem I have is sometimes the CEO flips out and tries to change terms on prepaid accounts. Service itself works fine. |
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burris
Premium
join:2000-08-22
Miami, FL
 ·VOIPo
 ·AT&T Southeast
·ViaTalk
| reply to dmolavi
I suppose I'm also "Not most of us people."
As I have posted numerous times before, I've been on the same server for many months and have absolutely no problems with calls, in or out. Quality is excellent..
I don't use VT voice mail, so I can't comment on that. I also don't use, what I term, other esoteric features, so I pass on that as well. I use all the basic features that would be offered at usurious prices from a LEC, and for me, they seem to work.
I don't know what else to expect for ~$10 month. Matter of fact, I get far more value and as good a quality as I did from BellSouth...at about 1/4 the cost. |
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CyberSultan
Premium
join:2006-07-20
| I requested information about getting Caller ID setup on an existing single direct Verizon line to our church building the other day. They want an extra $7.00 per month and a $35 setup fee to add the Caller ID service.
Makes me glad for my $8.00-a-month prepaid VT service that comes with Caller ID.  |
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Hookem99
Deep In The Heart
join:2007-07-18
Pflugerville, TX
·ViaTalk
 ·AT&T U-Verse
·Suddenlink
·AT&T Southwest
| reply to burris
said by burris  :I suppose I'm also "Not most of us people." As I have posted numerous times before, I've been on the same server for many months and have absolutely no problems with calls, in or out. Quality is excellent.. I agree burris, my service has been very stable since I started last year. Every time my service has issue, it's due to my broadband connection or my router 99% of the time. IMHO, VT is a great deal and I will most likley renew when the time comes. I does not matter where you go, im sure ALL VIOP providers will have problems for some people. But then again, that's just MHO!! |
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jay_rm
join:2002-04-12
Netville
 ·Fox Valley Internet
·ViaTalk
1 edit | reply to CyberSultan
said by CyberSultan :Can't include me in your "Most of us" statement. Me neither - better narrow your brush. Both my VT lines work as well as Vonage and SR ever did.
Dmolavi - you starting another crusade ? I seem to remember the one against Teleblend and Gizmo passwords bordered on the hysterical...
--
3500/512 5.7 GHz Motorola Canopy Wireless; FoxValley.net
"Peace through superior firepower" |
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Aveamantium
join:2006-10-02
Loveland, CO | Don't include me either... Working great here! |
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KC9FOI
join:2007-06-25
Cypress, TX
·ViaTalk
·Future Nine Corpor..
1 edit | reply to JJ588
said by JJ588 :
... Over all, the quality and service is SUCK. Most of us are not happy to chose your company unfortunately we do not want to lose anymore money to cancel the account before contract end. So are you a Voicewing employee Mr JJ588@Verizon.net?
So many distorted comments. I have had very few problems with the service, especially as of late. All recent problems I had were with my ISP (Comcast), and they have gotten their act together too. I have been very happy over all. When there were problems, VT has tried to make things right. When they have fallen flat on their face, they get back up and try again learning from mistakes. I have had very few problems since the beginning of July. A solid 5 months where I can't recall a single issue of my service not working, silence, dropped calls, distorted audio, ect. that was a confirmed VT issue. You do not represent my impression of the company and I don't appreciate you speaking for "most of us".
I forgot to add, VT support speaks fluent English. I like talking to Americans. Also, Brendan is not above talking to us about his service. Quite uncommon that an executive will talk to an average Joe like me and sometimes even joke around in public forums. I am happy to be locked in with this company. If they gave up, stopped trying to improve the service and tell us to deal with it I would leave. That is not my experience however. When a company genuinely tries to make right you have to respect them for it, and that is why I still have VT after the many crazy moments of last year. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
·Verizon FIOS
·Comcast
·ViaTalk
| reply to jay_rm
said by jay_rm :said by CyberSultan :Can't include me in your "Most of us" statement. Me neither - better narrow your brush. Both my VT lines work as well as Vonage and SR ever did. Dmolavi - you starting another crusade ? I seem to remember the one against Teleblend and Gizmo passwords bordered on the hysterical... no crusade here. i'm happy with my VT service. it's also higher on the wife's list than SR ever was...
--
Get your Gizmo Admin Passwords, Unlock Instructions, and How To use your Gizmo with other providers at Sunrocket Gizmo Administrator Passwords.
NukedGallery.net |
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traker1001
@mchsi.com
| reply to VTBrendan
In the few years that I have had ViaTalk, They have saved me a fortune...
As far as I am concerned ViaTalk And Brendan are A#1 in my book and will continue to have my bussiness for a long time.
My only complaint is a small one that hasn't really affected me, And that is how they handle the return of their AtA boxes. |
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B
Premium,MVM
join:2000-10-28
| reply to dmolavi
Unfortunately I think I've had more trouble with Viatalk than I ever had with Sunrocket. In between outages the basic Sunrocket service worked well, I could make outbound calls reliably, and I was never fearful that inbound calls were simply disappearing -- with Viatalk I'm certain that inbound calls are simply disappearing and on occasion we can't complete outbound calls.
Still, both services "mostly work(ed)". Now that tech support is supposedly back to normal, I might recommend Viatalk as an inexpensive VoIP solution (still an amazing deal during twofers), but only lukewarmly. I'm still not entirely sure they can keep my voice mail turned off.
-- B
P.S. With Sunrocket I never had to call tech support and never placed a support ticket. With Viatalk...
Please excuse the ranting; we Sunrocket victims have a lot of scarring...
--
In a realm outside causality and function |
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mfoam99
join:2006-11-21
Parkersburg, WV | reply to CyberSultan
Sbradshaw you should set up viatalk at your church then to save them money. It would probably be listed as a business account but I am sure that would save them money.
Just a thought |
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CyberSultan
Premium
join:2006-07-20
| said by mfoam99 :Sbradshaw you should set up viatalk at your church then to save them money. It would probably be listed as a business account but I am sure that would save them money. Just a thought No Internet access there. I appreciate the suggestion, though. |
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mfoam99
join:2006-11-21
Parkersburg, WV
·ViaTalk
| My Church as High Speed Wireless (unsecured)and I have been thinking about suggesting that they look into VOIP but at the same time was afraid that they would (they would probably as me to implement it). I would have to look at the budget to see how much money they actually spend on telephone service but I am sure it is alot. |
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burris
Premium
join:2000-08-22
Miami, FL
·VOIPo
·AT&T Southeast
·ViaTalk
| said by mfoam99 :My Church as High Speed Wireless (unsecured)and I have been thinking about suggesting that they look into VOIP but at the same time was afraid that they would (they would probably as me to implement it). I would have to look at the budget to see how much money they actually spend on telephone service but I am sure it is alot. "Everybody" spends alot on regular telephone service. |
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nycityny
Premium
join:2005-08-09
New York, NY
·PHONE POWER
·VoicePulse
·RCN CABLE
·ViaTalk
| reply to dmolavi
Just chiming in my two cents. I am glad that the BBB has standards and that they are willing to drop companies that do not fit within those standards. Otherwise, what is the point of BBB certification?
I am generally happy with ViaTalk but can see where they might fall short in meeting service standards. Perhaps the BBB action will cause the company to improve service (even more?) in order to be accredited again. |
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boober321
join:2003-07-15
Milwaukee, WI
·ViaTalk
| I agree. After the SECOND debacle over the $2.50 charge, that essentially showed how disreputable Brendan and Viatalk are, I would hope they would clean up their act and fulfill their obligations. I still have never received the check for $2.50 promised me two months ago. So IMO they're still as disreputable as before. As for the people extolling their low priced virtues... it is my belief that they are not entitled to steal and cheat simply because they offer a low priced solution to copper... |
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jubangy
Premium
join:2005-03-26
Erie, PA
·DSL EXTREME
| I wonder how many of the complaints were due to people's isp's and got pinned on Viatalk.
It's obvious that billing issues are viatalks problem, but from experience I know for the last couple months I had issues with my service which included dropped calls, bad sound quality, only one line working at a time which changed often, and then just flat out no lines connecting. It gets alittle confusing as to what the problem is sometimes as everything else on my network would be working fine.
Well, tw ran a temporary cable to the tap we connect to and my phone serive hasn't worked this good since I had dsl, which hopefully will have again soon.
I know they are not faultless, but I doubt they are to blame for everything I read on here, but I am sure there are some who read a complaint and have to get in on it.
Almost like a techno-hypochondriac. |
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Russell_
join:2006-04-06
| said by jubangy :for the last couple months I had issues with my service which included dropped calls, bad sound quality, only one line working at a time which changed often, and then just flat out no lines connecting. It gets alittle confusing as to what the problem is sometimes as everything else on my network would be working fine. Well, tw ran a temporary cable to the tap we connect to and my phone serive hasn't worked this good since I had dsl, which hopefully will have again soon. Since everything else on your network was working fine, can you elaborate on how you were able to convince TW that the problem was theirs and consequently do what they did? Was it something as simple as measurement of signal levels at your modem? Did just telling them your phone service was flaky do it? Telling us this could be one of the most helpful things you could do to ViaTalk and other TW customers who may be in the same boat.
--
Russell |
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pops2
join:2007-07-13
Portage, MI | Agreed that it would be interesting to learn more about what was involved in tw's temporary connection that made so many things go better all at once.
[But in any event, with or without BBB, VT continues to be the voip for me.] |
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