B
Premium,MVM
join:2000-10-28
| reply to Vizzzoip
Re: BBB revoked ViaTalk's certification
CrazyPete was, probably, referring to the $2.50 charge that affected some people on existing contracts, to their surprise. These people were not previously being charged the extra fees. It was argued by VT that it was always intended to be thus, depending on service dates, and some customers successfully sought refunds. Perhaps you are not familiar with those discussions over the last few months?
It is not at all obvious to a casual reader of this thread (what's with people calling them "strings"  ), much less to the general public, that unexpected fees might be part of the factors generating customer dissatisfaction. So CrazyPete raised arguably valid points. The BBB loss was not due entirely to a volume of Sunrocket conversion complaints, but may have also been affected by unreliable service and unexpected fees; I disagree that this is necessarily immediately clear to "anyone who read this string". Regardless, it does no good to insult him or her for trying to contribute in a small way.
-- B
--
In a realm outside causality and function |
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Vizzzoip
join:2006-02-16
Boston, MA | reply to CrazyPete
Also, I don't believe that they are "sneaking" anything in. It's pretty clear that people are being charged these fees at this point, and the guidelines around when people are to be charged. |
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Vizzzoip
join:2006-02-16
Boston, MA | reply to B
Way to read into the sarcasm. Just for you though...I said that because I am sure that anyone who read this string, or other posts for 2 minutes would have realized what customers were filing complaints about. |
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B
Premium,MVM
join:2000-10-28 | reply to Vizzzoip
What do you mean? I'm pretty sure CrazyPete was referring to reasons for customer dissatisfaction that contributed to Viatalk losing its BBB rating.
-- B
--
In a realm outside causality and function |
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Vizzzoip
join:2006-02-16
Boston, MA | reply to CrazyPete
Great analysis by Crazy. Where have you been hiding with this insight? VT can now solve the problem.  |
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CrazyPete
join:2005-04-22 | reply to dmolavi
Seems to me that if the service worked more often and they didn't try to sneak in a $2.50 a month charge this would not have happened... but, hey, I'm just a stupid customer -- what do I know... |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| reply to N9MD
said by N9MD  :And if her ViaTalk conversation lasts more than four hours she should call her doctor.  that reminds me of an older post of mine »Re: Sunrocket , a Littany of Outages,
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"Teleblend has an agreement with the Assignee to solicit and support former SunRocket customers." |
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N9MD
Premium
join:2005-10-08
Wayne, NJ
 ·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
| reply to Hookem99
said by Hookem99 :said by jperhay1 :
The only complaint is that there are too many features to successfully explain how to use them to my wife! (I'm working on that!)
Join the club! After nearly a year she still asks..."who's our phone company again" I just tell my wife to remember "ViaGra" and replace the "gra" with "talk". And if her ViaTalk conversation lasts more than four hours she should call her doctor. |
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Hookem99
Deep In The Heart
join:2007-07-18
Pflugerville, TX
·ViaTalk
 ·AT&T U-Verse
 ·Suddenlink
 ·AT&T Southwest
| reply to jperhay1
said by jperhay1 :
The only complaint is that there are too many features to successfully explain how to use them to my wife! (I'm working on that!)
Join the club! After nearly a year she still asks..."who's our phone company again" |
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jperhay1
| reply to dmolavi
Re: BBB revoked ViaTalk's certification
I've now been a ViaTalk customer over a year - quality and service level have been excellent. Problems that have been experienced include 'dead cable' (yesterday) and a router that went off into 'never-never' land (router re-boot successful). Neither of these can remotely be laid at the door of ViaTalk.
The only complaint is that there are too many features to successfully explain how to use them to my wife! (I'm working on that!) |
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unknown3
@verizon.net
| reply to dmolavi
If you are happy with VT, so be it. I came from SR and since I subscribe VT, I have seen many unresolved problems from VT end. Even though the hold time is down, tech support didn't bother to reply support request for at least 3 days or so and they never had real solution which they tried to pretend like nothing wrong at their end. Come on give me a break! Perhaps they were trained to say it this way. Service improvement is in progress as I can see now these day and I think BBB have their own criteria in order for VT to meet their criteria. Until then VT have to work hard to earn BBB certification. Have a good day!
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unknvoip
WWJID?
join:2006-07-25
Rochester, NY | reply to ptrowski
Yes, it has disappeared since KC's post earlier today. It was located where the 'division of Hostrocket' logo is now. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| reply to KC9FOI
said by KC9FOI :Just noting that the BBB logo still shows up when I log into the CP (OLD). I don't see it on mine. Maybe they removed it. |
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KC9FOI
join:2007-06-25
Cypress, TX | reply to dmolavi
Just noting that the BBB logo still shows up when I log into the CP (OLD). |
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win_at
join:2007-07-28
Rantoul, IL
·ViaTalk
| reply to JJ588
I've found ViaTalk at least as responsive as other companies that provide similar services. I signed up while the SunRocket issue was ongoing as I was a SunRocket customer.
While ViaTalk has not been %100 reliable, I am still very satisfied with the company, and would not have a problem recommending them to others or using them again myself.
I'm sure the BBB rating will get fixed again, myself, I have had problems with BBB companies. I hardly look to the BBB as the most reliable rating in itself.
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pops2
join:2007-07-13
Portage, MI | reply to Russell_
Agreed that it would be interesting to learn more about what was involved in tw's temporary connection that made so many things go better all at once.
[But in any event, with or without BBB, VT continues to be the voip for me.] |
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Russell_
join:2006-04-06
| reply to jubangy
said by jubangy :for the last couple months I had issues with my service which included dropped calls, bad sound quality, only one line working at a time which changed often, and then just flat out no lines connecting. It gets alittle confusing as to what the problem is sometimes as everything else on my network would be working fine. Well, tw ran a temporary cable to the tap we connect to and my phone serive hasn't worked this good since I had dsl, which hopefully will have again soon. Since everything else on your network was working fine, can you elaborate on how you were able to convince TW that the problem was theirs and consequently do what they did? Was it something as simple as measurement of signal levels at your modem? Did just telling them your phone service was flaky do it? Telling us this could be one of the most helpful things you could do to ViaTalk and other TW customers who may be in the same boat.
--
Russell |
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jubangy
Premium
join:2005-03-26
Erie, PA
·DSL EXTREME
| reply to boober321
I wonder how many of the complaints were due to people's isp's and got pinned on Viatalk.
It's obvious that billing issues are viatalks problem, but from experience I know for the last couple months I had issues with my service which included dropped calls, bad sound quality, only one line working at a time which changed often, and then just flat out no lines connecting. It gets alittle confusing as to what the problem is sometimes as everything else on my network would be working fine.
Well, tw ran a temporary cable to the tap we connect to and my phone serive hasn't worked this good since I had dsl, which hopefully will have again soon.
I know they are not faultless, but I doubt they are to blame for everything I read on here, but I am sure there are some who read a complaint and have to get in on it.
Almost like a techno-hypochondriac. |
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boober321
join:2003-07-15
Milwaukee, WI
·ViaTalk
| reply to nycityny
I agree. After the SECOND debacle over the $2.50 charge, that essentially showed how disreputable Brendan and Viatalk are, I would hope they would clean up their act and fulfill their obligations. I still have never received the check for $2.50 promised me two months ago. So IMO they're still as disreputable as before. As for the people extolling their low priced virtues... it is my belief that they are not entitled to steal and cheat simply because they offer a low priced solution to copper... |
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