thegaryw
join:2004-09-12
Beaverton, OR
| reply to thegaryw
Re: Video on Demand - Problem with Premium Channels
Thanks to all that replied. I am subscribed to the premium channels, they are viewable for current activities, but VOD says I am not subscribed. Error message is VOD_46.
The three calls to tech have all done the same steps. They verify that I have premium channel access, they send a message of some sort to my box and tell me to wait 24 hours for it to update. And, they have verified that the setting show that I am allowed VOD on subscribed channels. I have even unplugged the converter box in hopes it would reset the unit. Nothing to date has worked. And, the problem exists on both converter boxes so it is unlikely a box problem. BTW, VOD on non-premium channels works fine.
Support is working with me. Yesterday's call was at least 30 minutes of trying alternatives and searching through Verizon help database. The error code is NOT listed in the service manual. (yeah, real funny) The support guy said a group in California was programming something and that might fix it. (what the heck does that mean?)
As for router setting - voice, data and video are working just fine. Except, of course, the VOD on premium channels.
Apparently my problem is quite the stumper. The basic tech support telephone number isn't getting me anywhere. Is there a different number or email I could use to get higher up in the support structure? |
·