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madrhino
join:2004-07-03
 ·Verizon FIOS
 ·Comcast
edit:
December 25th, @04:56AM
| System does not allow verizon to be rated low enough
The thing that gets me is the lowest rating you can give is 20%.Verizon customer service doesn't deserve a rating that high.It indicates something other than complete,total failure which is false.
20% indicates that 1 out of 5 times there is a successful resolution to a customer service problem and this is NOT the case.It is actually less than 5%( and probably much,much lower but I can only personally verify that it is less than 5%) but I don't expect a system to go that low, but this is bogus.
How many people who have spent hours on the phone getting nowhere would actually rate them the zero they deserve?
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Technogeez
Misanthropic curmudgeon
Premium
join:2007-01-20
·Verizon FIOS
| Any rating system is an artificial construct, and remains a relative comparison, subject to statistical anomalies and manipulation. Ideally it would go in 10-point increments from 0 to 100.
Bottom line - after nearly a year on FiOS, I am a satisfied customer who hasn't experienced the abysmal customer service others (like madrhino) have. My install went well, we haven't had any outages of note, and I haven't changed any service parameters (requiring any customer service intervention). Time will tell, as when my year of triple play is up, I fully expect to be subjected to price-increase extortion which will require some interaction with customer service. Until then, I will continue to enjoy the best piped-in TV picture quality I've ever seen, 10/2 internet speeds, and crystal clear phone service.
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