KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
 ·Cox HSI
 ·AT&T Southwest
| Just a quick note
For a number of years now AT&T has people on this site that actually provide troubleshooting and problemsolving in the AT&T Direct forum.
This has been a boon, and kudos to AT&T for doing it. The people who work in that forum get a lot of frustrating problems fixed everyday.
So I would rank it like this:
Tech Support:
Via Phone/email etc: Poor/Questionable (Especially if you get overseas call-centers)
Via DSL/BBR Reports: Awesome!
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) |
