mlerner
Premium
join:2000-11-25
Nepean, ON
 ·TekSavvy Solutions..
·Bell Sympatico
| reply to DotMac
Re: Just another...
The rep may not have said anything (as is typical for Bell) but it is clearly listed on the site for mobile browsing only, additionally I believe it's in the fine print as well. The thing is, never fully trust a salesman without reading everything in writing first. |
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DotMac
Shill H8r
Premium
join:2007-10-26
Huntington Beach, CA
edit:
December 13th, @07:12PM
| I've had both Cingular and Verizon wireless salemen flat out lie about their plans. We also saw a few weeks ago »Verizon's Dubious Math Skills the story about 50 or so calls to Verizon inquiring about per Kb charges with about 95% of the answers given by Verizon's agents being wrong. Then when wrong the real price was often 1000X the price quoted by the misinformed agent. It would mean the difference between a quoted $85 bill and an $85,000 bill.
Even with fine print, the way it's worded is often confusing. "Mobile browsing" is vague and to some people could be anything mobile including a laptop tethered to the phone.
I wonder how the actual terms of service are worded. If it's worded Mobile Browsing without specifically defining mobile browsing as through the phone's web client I could see how it could be confusing even to someone who read the 4 pt font of the contract. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
·DSL EXTREME
·DSL EXTREME
| I tend to agree... there's a HUGE amount of legal paperwork to protect the carrier (TOS/AUP), and a very quick process to get you signed up/out the door.
When I wanted to 'tether' my Samsung ZX-20, AT&T wanted to put me on a MEdia plan. Since I know better, I asked her if she's _really_ sure about that, and it was the plan I should be on for using my phone as a modem. She came back and set it up as a laptop connect plan.
Many people do not know what they're getting, and many sales people do not know what they're selling. There should be some sort of 'cap' or 'warning' when these huge bills come out. $85,000 is probably more than his gross annual salary. If I went to a bank and asked for a loan to burn through $85k what do you think they would say ? The bill by the kB has to have some sort of sanity check.
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Canada = Hollywood North |
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shaner
Premium
join:2000-10-04
Calgary, AB
edit:
December 13th, @11:57PM
| reply to DotMac
In order to tether his his KRZR to his computer and use it as a modem, he must download an application from Bell called Mobile Connect.
Here is the link for Mobile Connect.
»www.businessonthego1.com/english···l_mc.asp
Notice that you cannot download the program without the legal stuff popping up.
And here's the important part:
"Note to subscribers of Bell Mobility's Unlimited Mobile BrowserTM: in tethering your Bell Mobility handheld device to your PC or other device, data transmission does NOT occur through the Unlimited Mobile Browser. You will be charged for data transport usage in addition to the monthly charge for the browser.
Examples of data transport charges using a rate of $12 per megabyte: send an email = $0.15; download a web page = $4.50; download a song = $123.00. Note that these examples do not include all data transmission associated with these activities, which can vary depending on user activity, software application behaviour, communications protocol and network conditions.
We encourage you to minimize these charges by subscribing to an appropriate data plan. Visit »www.businessonthego1.com/english···cing.asp or call 1 866 235-5249 (1 866 BELL-BIZ) to subscribe. Be sure to check the data usage counter on your screen to keep track of your data usage.
By clicking "I accept" below you acknowledge that you are over the age of eighteen years and are liable for and agree to pay these charges for data transport services." |
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DotMac
Shill H8r
Premium
join:2007-10-26
Huntington Beach, CA | If that's the case (about the contract being in bold, plus the click through notice on the installer) he should pay the $3700 and be happy about it. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | I agree, |
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AJICQ499087
join:2001-12-01
Louisville, KY
| reply to en102
You need to read the fine print. If you don't understand what the contract is saying ask questions and have the answers in simple English written into the contract. If the provider is not willing to write into the contract what is needed for you to understand what you plan to sign, then don't sign the contract. You should go shopping some place else!
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low cost and fast speed is what customers want in broadband |
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CConverse
join:2006-01-31
Syracuse, NY
| said by AJICQ499087  :If the provider is not willing to write into the contract what is needed for you to understand what you plan to sign, then don't sign the contract. You should go shopping some place else! Except that some place else usually isn't any better. Is there any way to truly quantify the lesser of two (or more) evils? |
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