sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
 ·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| reply to joshb
Re: Rogers Overages will be Chargeable as of Jan. 1st 2008
As I keep saying
Until Rogers actually publishes new terms, this is all speculation and rumour, even though it has come from good sources.
The bit I posted came from a survey done by Rogers that said "What do you think of these as our package offerings?" (words to that effect. Can't trust that as being what they'll implement, obviously. |
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Newfie
join:2001-05-08
St John'S, NL
| reply to TelecomZombie
To clarify a bit.
- Overages are coming.
- They will all have caps.
- All tiers will be restructured for the cap/speed.
- Rogers gave all CSRs a suggestion of what they expect the caps/overages/overage charges/etc to be at.
- Rogers then changed their minds and held off on the implementation until everything is nailed down.
The exact rates were given to us, but then we were told they were being changed and to wait for them to appear in the Rogers internal reference tool.
The day I know, is the day you people will know. Trust me on this.  |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| Rogers have been toying with caps and overages for several years now and have not succesfully implemented them yet. Now that Bell are enforcing caps and not losing customers big time to Rogers like the last time, I think we can be quite sure that caps and overage charges will come, unless Bell does a 360 on their stand on capping and overages and throttling.
Crystal balls suggest that Bell isn't going to do that this time around, so we can be pretty sure that Rogers isn't either. When your competitor is succesfully screwing their customers, you can do the same now too! |
|
Fumer
@fanstogether.COM
| reply to TelecomZombie
If below is indicative of Roger's plans to introduce bandwidth caps,
then March, 2008 appears to be it.
Quote:
-----------------------------------------------------------
Date: January 14 , 2008
In your recent email, you have inquired in regards to the usage
bandwidth limit and the rate for usage above that limit.
The usage bandwidth limit for High Speed Lite is 60 GB. Until March
18th, there is no rate for usage above the limit; however, starting
March 18th, the rate for usage above the limit will be $2.50 per GB.
----------------------------------------------------------- |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | And I've heard different dates on other issuances from Rogers before and after March 18 ... It's clear that Rogers wants it to happen, but the details are still nothing but speculation. |
|
chandler
@rogers.com
| reply to TelecomZombie
I always get the feeling if you're a big customer, i.e. having their wireless/tv/internet/phone etc, that they wont charge this to you. Rogers knows that if they make someone mad with these overage charges they might switch all their services to bell. I mean honestly we've been hearing about this bandwidth cap for over 2 years now and I never seen it enforced on me. |
|
sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| Big customers are corporate customers ... not individuals.
There's many reasons the cap hasn't been enforced, but the main two are
1) Bell hasn't enforced their caps until 2007 (Basic packages early in the year and since the autumn on the Higher packages). It's a competetive thing. Since Bell hasn't lost a flood of customers to Rogers because of the caps, Rogers reckons they can safely enforce caps now.
2) The measuring, reporting and charging system was all screwed up. Remember that they did actually start to enforce this cap a couple years ago, but found that people were being cut off (which was how they enforced it) who could not possibly have used as much bandwidth as reported (because they were away for example). I suspect they're now getting the pcube service engines into the equation which should, along with the IP logs, be more accurate. |
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Stewy
Premium
join:2007-12-12
Kitchener, ON
| reply to sbrook
said by sbrook  :and after March 18 ... It's clear that Rogers wants it to happen, but the details are still nothing but speculation. I'm sure that Rogers is reading this board, the thing with shooting yourself in the foot is how much blood are you going to lose ?
Back in 1996 back I had been with another cell phone company for 5 years, my battery died and I asked them 3 times to send me another battery, they wanted to sell me a used one for $300. So I canceled my service. They called back saying that they would give me the battery ... guess what To Late.
For the past 11 years I have been with Rogers, and in the next five years I will be spending about $16,000 on Cable/Internet/Phone I could give it to Rogers or I can give it to Teksavvy and Star Choice and others.
I'm sick and tired of Rogers nickel and dimming and always cutting back. This is where I draw the line, my business with Rogers for the next 5-10 years will depend on a mere bandwidth cutback. |
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Newfie
join:2001-05-08
St John'S, NL | reply to TelecomZombie
BTW, March 18th is actually the right date (it's really weird, random, and seems to be picked out of a hat). All caps will be maximum of $25/mth in overage. |
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DaJinx
join:2007-08-03 | reply to TelecomZombie
Glad I left Rogers, even with a cap on overage it's still too expensive for their internet. I get 5000/640 for about half of what they charge through the local telco. |
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darrylr
join:2003-02-10
Nepean, ON
| reply to Newfie
Thanks for the info Newfie. I'm glad there will finally be some clarity to the situation. Hopefully the metering will work correctly.
I bet there will be a lot of high bandwidth people switch down to express since they apparently can get almost unlimited bandwidth for express + $25. |
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metalhawk
join:2007-02-06
Nepean, ON
| said by darrylr :Thanks for the info Newfie. I'm glad there will finally be some clarity to the situation. Hopefully the metering will work correctly. I bet there will be a lot of high bandwidth people switch down to express since they apparently can get almost unlimited bandwidth for express + $25. But I'm pretty sure that after a few months in a row of exceeding the cap, Rogers is likely to cancel the abuser's account. |
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a_large_rock
join:2003-08-02
Markham, ON | I don't think so. After all rogers will be making $25 a month in nearly pure profit they weren't making before. On top of the normal cable fees |
|
metalhawk
join:2007-02-06
Nepean, ON
| said by a_large_rock :I don't think so. After all rogers will be making $25 a month in nearly pure profit they weren't making before. On top of the normal cable fees So you think that they would be happy to charge someone who downloads 500 GB per month an extra $25? I don't think so. |
|
sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| There's that free bandwidth argument looming again! Even if you look at the nearly free 10c per gig that some say they pay, that's still about $40 in cost for which they recover only 25!
I haven't heard that they'll limit overage charges other than the rumours and speculation. I've heard just the opposite. |
|
a_large_rock
join:2003-08-02
Markham, ON
·Cogeco Cable
·Rogers Hi-Speed
1 edit | Rogers had been offering unlimited internet at a fixed price. Rogers has always known that lots of customers use less bandwidth then Rogers typically expects, and a few used more. The fee we pay for high-speed internet already includes an allowance for the few Rogers customers that use more bandwidth then Rogers typically expects. Thats part of doing business. For example an unlimited km car rental company knows that a few rentals will be returned with far more km on them then expected, but that is already factored into the base price.
So know that we know that the cost of the atypical bandwidth usage of some customers is factored into the base unlimited service price lets take a look at what changes Rogers will be making as of 'march 18th'.
First of all they will remove the unlimited aspect of the service. Secondly instead of giving a reduction in the base price which has up to now included an allowance for atypical usage.. the base price will actually INCREASE by about %10; which in some cases is the 3rd such price increase in 18 months. In addition Rogers will start charging atypical customers about *fifteen* times the market value of the bandwidth they use. And lastly Rogers won’t credit the vast majority of atypical users who use a lot less bandwidth then expected at any rate, let alone 15x market value.
In addition distributed bandwidth costs appear to be decreasing by 1/2 per annum (google; trends) not increasing.
Given all this information; its pretty clear that Rogers is using a few customers as a escape goat for what is nothing more then a money grab.
On a positive note; with all the money rogers will bring in; they might bring an NFL team to the Skydome.. er Rogers centre. |
|
MattSpec
join:2008-01-24
Waterloo, ON
1 edit | Let me clear things up a little bit.
PHASE 1: March 1st
Customers will start to see a line under their monthly service charges for overage (whether you have or not, if you have not gone over it will display 0GB/$0.00) March 1st customers will see how much they have gone over on the bill but WILL NOT BE CHARGED for overage.
PHASE 2: March 18th
Customers will start to be billed for overage, a call in CSRs will be able to waive at their disgretion. Ultra-Lite and Extreme speeds will be raised.
PHASE 3: April 1st
Customers are now up sh*t creek without a paddle, pretty much nothing that CSRs can do for you anymore.
The GOOD news, as of March 1st there will be a cap of $25 on all tiers for overage. |
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a_large_rock
join:2003-08-02
Markham, ON | If your on a specific length contract will they still switch you to a charge by the gb service or will rogers let you out of that contract? |
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metalhawk
join:2007-02-06
Nepean, ON
| reply to MattSpec
said by MattSpec :Ultra-Lite and Extreme speeds will be raised. Uhh, those were raised a few weeks ago.  |
|
sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| reply to MattSpec
said by MattSpec :Let me clear things up a little bit. This is at odds with other leaks out of Rogers although a March 18 implementation date is consistent for starting to report overages. |
|
