axus
join:2001-06-18
Washington, DC
 ·Verizon Online DSL
 ·Cox HSI
| reply to fiberguy
Re: Aint that a fact
My support experience with Sprint/Nextel has been average. I got the Nextel phone right before they merged with Sprint. Setting it up was screwy right off the bat, but I've gotten through and been able to pay bills, change phone numbers, etc. without holding more than 15 minutes. |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| I'll tell you one thing that Nextel DEFINITELY impressed me on. When I had issues using my phone inside my house, I registered a trouble ticket with them. The next day, I got a call from a tech at the tower asking me to verify signal and if I could use my phone service as before..
Yes - a tech actually responded to a report of constant dropped calls, they dispatched, and corrected the problem.
I've YET to ever have AT&T, or Sprint EVER respond to that level of service.
--
"Complaining is the least path of resistance for the self-serving, the lazy, and I’m told it’s a woman’s prerogative..." |
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mindfrost82
join:2003-04-19
Cortland, IL
| For the past 2 weeks one of my phones was having issues with dropped calls. On Saturday I actually got someone in "Advanced Tech Support" that seemed to know what they were doing.
I, of course, had to diagnose a lot of the problem. I figured out it affected any phone using channel 375. My phone was on channel 350 and it worked great in the same locations.
The tech said an engineer should be out in 24-36 hours to fix the problem.
Last night the problem *appears* to be fixed. I will be doing more testing today though. |
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