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prestonlewis
Premium,MVM
join:2003-04-13
Sacramento, CA
 ·VoiceStick
| I understand
I understand both of your concerns and will just make two points that I'd you to consider. First, the PAP device that I own is welcome on their Open Access plan (requires you to have service first). The argument that they are wanting to "protect" their system or whatever doesn't seem valid to me since they allow any SIP/Soft device to connect to their system using the Open Access feature.
Secondly, while you are correct that I actually never received service from VP, I did attempt to do so and I feel a person's "review" of trying to get a service is valid. I'm not on a vendetta against VP. As I have stated, they have a great reputation for service/quality, etc. However, my only point in writing the review is kind of as a warning to others ie: being labeled a fraud, not being told for days that your BYOD won't work with them.
So I agree with both of you and I hope you'll see my side also. | |
dipswich
Premium
join:2003-06-27
Raleigh, NC
 ·AT&T U-Verse
·VoicePulse for Bus..
·ViaTalk
 ·RoadRunner Cable
| Re your first point:
Your PAP device is welcomed on the "Open Access" plan because that plan doesn't have an "unlimited" feature. Voicepulse doesn't need the same protections on that plan, thus it is offered as BYOD.
Re your second point:
When you attempted signup for an unlimited plan, you had to select between a Sipura SPA-2000, Sipura SPA-2002, and a Linksys PAP2T-NA. The FAQs around the VoicePulse site, including one on the signup page (albeit dated wrt the devices listed, still not listing the PAP), communicate VoicePulse's intent to support *only* those devices and allow others on "Open Access" only.
Selecting a specific model and then entering a non-corresponding serial number must have triggered the fraud suspicion. I just want to be fair and point out that there was an error on your side that possibly led to an error on VoicePulse's side in that you created an exception to their automated process. I liken it to mis-addressing a first-class letter-- USPS has a well defined time standard for getting the letter there, but the "return to sender" takes a long and variable time. I would hope that VoicePulse would get back to someone within a couple of business days, though.
My gripe is that "web-site, "ease of installation," "call quality," "reliability," "tech support," and "value for money" all have scores although they clearly aren't all applicable. Many of the ratings would have been better left unchecked. | |
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