Give me a f--king break - dslreports.com

Author	All Replies
davidplatt join:2003-02-13 Herndon, VA	Give me a f--king break I've had FIOS for over 2 years. I've had two problems in two years - one a slowdown and one outage. Support answered the phone and I reported the speed issue at 9:30PM. By 8:00 AM the problem had been resolved and the tech came out to my house to make sure all of the equipment was working correctly. The outage was for about 2 hours and, once again, support answer the phone, apologized for the outage and gave a 2 hour estimate for the problem to be resolved. They met the two hour window. I had one billing issue at the start of the 2 years. The billing department answered the phone and fixed the issue in 2 mintues. There has to be another reason why the poster is having these problems.
davidplatt join:2003-02-13 Herndon, VA	to review · permalink · · 2007-10-16 20:40:31 ·
madrhino join:2004-07-03 ·Verizon FIOS ·Comcast edit: October 16th, @08:59PM	said by davidplatt : There has to be another reason why the poster is having these problems. I'm glad to hear you had a more pleasant experience than I did.Thanks for your input.How long you been working for verizon anyway?
	to review · permalink · · 2007-10-16 20:57:16 ·


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