niccolo
@aliant.net
| Cancelling 3web
Hi all,
I cancelled my 3web service yesterday after my internet had been down for about a week - and three hours on hold with technical support and no response.
They are supposed to send me instructions about how to return the modem I was renting, otherwise they will charge me for it. However, I received no such email.
I am worried they will charge me for the modem. And because I am unable to get through to them at all, I don't know how I will avoid this charge. I have already faxed them and left them a message on their corparate line.
Has anyone else had this problem - any ideas? |
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WantToLeave3web
@uoguelph.ca
| Hi niccolo,
I'm going to cancel my 3web service as well and possibly return the modem. Does anyone know what they charge? I thought at one point I was supposed to own my modem after renting it for a year, but they seemed to have changed their policy.
Anyone here ever successfully return a modem? If they don't provide us with instructions, how can they expect us to return the modem? |
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anon bbb
@teksavvy.com
| reply to niccolo
All I can say is good luck because I heard from other forum that they will keep charging you even though you've returned your modem. Best thing is to cancel your CC right NOW or change the number.
In fact, I would like to know if you are not happy with their cable service or not. |
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yochinaman
join:2002-10-15
ca | reply to niccolo
Been on hold for the last 45 mins listening to their elevator music. Cancel cancel cancel. |
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yochinaman
join:2002-10-15
ca
| So I cancelled via their website. The website also tells you to call them to arrange for cancelling of the long distance plan. So after about 50 mins on hold i get through to an agent. He already sees that I have put in a request to cancel the internet service and there is nothing else can he do for that. The long distance plan can't be cancelled by him, it needs to be "hijacked" by another LD provider. Great, waste 50 mins of my time and phone battery power to tell me you can't do a lick for me. THANKS.
I call Bell up and suck down their "no fee" $0.25 / min plan.
Let's see if they keep charging my CC. |
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pimji
join:2007-11-06
Kemptville, ON
| reply to niccolo
Send email to Paul Mercia CEO Paul.Mercia@cybersurf.com long distance 1 403 777 2000 ext 262 and leave a message.
Send him a written letter of cancellation and retain a copy.
Cybersurf
300 West Tower 1144-29th Ave. NE
Calgary, Alberta, Canada T2E 7P1
Phone:
Investor Relations (toll-free) 1-888-858-8958 Ext. 262
Sales - 1-866-GET-3WEB
Fax:403-777-2003 |
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