David
Last man standing
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
 ·magicjack.com
 ·AT&T Midwest
edit:
October 9th, @04:44PM
|  I don't get it
Why is he complaining if he is already a cox cable customer, and said he was leaving anyway?
»AT&T is getting on my last nerve!
»Re: AT&T is getting on my last nerve!
About mid way down he said he already switched. I thought this arguement was pretty much solved when he switched. |
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MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
 ·Cox HSI
 ·AT&T FTTP
·AT&T DSL Service
| Yes, I did switch, and for good reason.
As much as you and other AT&T fanboys would LOVE for people like me to shut up, it's not going to happen.
Regardless, I posted this because the letter came in the mail this weekend, two weeks after I switched. I still thought it was relevant, and I wanted others to be aware of the short-sighted mindset of AT&T. |
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MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
·Cox HSI
·AT&T FTTP
·AT&T DSL Service
| reply to David
And, by the way...
As you can see in my first post that you linked to, David, AT&T had their chance to retain my business. They actually called me trying to sell me UVERSE, told me it was available...then said "oops, sorry, it was a glitch in the system, you can't get it after all."
Despite the technical limitations, I was willing to give it a shot due to the price savings. Now, AT&T has pretty much lost any chance at getting me back as a customer.
Not that they care; one customer out of millions is nothing to AT&T. I'd rather stick with Cox from this point forward...They provide local, personal service, and actually CARE to retain me as a customer. AT&T had no desire to try and retain me why I called to cancel. |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs: | No desire to retain you? I'd hardly call a personal letter from upper management to you that.
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
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MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
·Cox HSI
·AT&T FTTP
·AT&T DSL Service
| said by Rick  :No desire to retain you? I'd hardly call a personal letter from upper management to you that. I am referring to the downright arrogant rep that I spoke with on the phone when I canceled. This occurred long before I received this letter from AT&T.
Here's about how the conversation went:
Me: I'd like to cancel my service.
Rep: why is that?
Me: you don't offer bundle discounts for FTTP, you require a phone line to get internet, your speeds are half of the competition, and your sales department called me trying to offer me UVERSE, then told me that they made a mistake and that it was not available after all. I'm going to Cox who will give me 2x the speed for less money.
Rep: Did you know that Cox is shared bandwidth, you'll never get your advertised speeds...blah, blah, blah..."
Me: Yes, I am aware that it is shared at the fiber node. All internet is shared at SOME point in the architecture. I've never had problems getting my advertised speeds with Cox in the past...I'm sure I'll be OK. If you would at least take away the requirement for the phone line, I'd stay.
Rep: Can't do that. Let me get your service cancelled.
Me: =\ |
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Corona
It's cool, I'm takin it back
Premium
join:2000-03-14
San Antonio, TX
edit:
October 9th, @05:43PM
| said by MarkyD :...If you would at least take away the requirement for the phone line, I'd stay. Rep: Can't do that. Let me get your service cancelled... Seems reasonable to me. You stated a reason to keep you as a customer. That request was not something the rep could accommodate, so their only option was to cancel your service. What did you expect them to do? |
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David
Last man standing
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·magicjack.com
·AT&T Midwest
edit:
October 9th, @08:24PM
| reply to MarkyD
said by MarkyD :]Yes, I did switch, and for good reason. As much as you and other AT&T fanboys would LOVE for people like me to shut up, it's not going to happen. Who said anything (much less me) about shutting you up? I am just perplexed, I thought this was solved already, as in YAY competition!! so to speak.
Trust me it's not up to me to decide who you pick as a ISP or not. Some people choose us and some people don't.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
|
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MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
·Cox HSI
·AT&T FTTP
·AT&T DSL Service
| reply to Corona
said by Corona :said by MarkyD :...If you would at least take away the requirement for the phone line, I'd stay. Rep: Can't do that. Let me get your service cancelled... Seems reasonable to me. You stated a reason to keep you as a customer. That request was not something the rep could accommodate, so their only option was to cancel your service. What did you expect them to do? I didn't expect the rep to do anything about that "requirement." It was his tone and his badmouthing Cox that I found distasteful. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
·DSL EXTREME
| I actually had an AT&T 'kid' come by last night trying to push Uverse. This one actually had some knowledge (better than the old guy attempting to sell it at BestBuy).
I told him that I'm still in contract with DTV, and that their costs were no better than what I currently have.
1: Uverse 'pro' = $79/month for 3 sets
2: DTV + DSL Extreme = $75/month for 3 sets 
3: They have 'up to' 6Mbps.. I can order up to 6Mbps (won't get it though) for similar pricing
4: I have fastpath... Uverse/AT&T pushes higher latency interleaved.
5: My main reason the I would go is to save $$$... until AT&T has VoIP, (assuming its the same price as call vantage), I won't be saving $$$...
6: Still only goes to 6Mbps, and still only has 1 stream of HD ... not show stoppers for me, but if I'm going to 'jump' to a new service, it has to at least cost less overall, and offer at least what I have (or can get) now.
The AT&T rep. did state that I could cancel the TV and keep Uverse Internet... I'm skeptical
Also, the rep did state that they're going to push multiple HD soon, as well as 10-12Mbps Internet.
Coming from sales... I don't believe it until I see it.
--
Canada = Hollywood North |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs:
| reply to MarkyD
said by MarkyD :Me: you don't offer bundle discounts for FTTP, you require a phone line to get internet, your speeds are half of the competition, And what about all that didn't you know BEFORE you signed up for the service in the first place?
"Me: Yes, I am aware that it is shared at the fiber node. All internet is shared at SOME point in the architecture. I've never had problems getting my advertised speeds with Cox in the past...I'm sure I'll be OK. If you would at least take away the requirement for the phone line, I'd stay.
Rep: Can't do that. Let me get your service cancelled."
What exactly did you expect a customer rep to say? That they had the power to change the companies policies for you?
Obviously, they don't..and hence..the only option YOU gave THEM was to cancel your service.
Jeesh man..hope you're happy with COX!
--
The Coyote captured the RR! Roadrunner Rick is now Comcastic! |
|
MarkyD
Premium
join:2002-08-20
Oklahoma City, OK
clubs:
·Cox HSI
·AT&T FTTP
·AT&T DSL Service
| said by Rick :said by MarkyD :Me: you don't offer bundle discounts for FTTP, you require a phone line to get internet, your speeds are half of the competition, And what about all that didn't you know BEFORE you signed up for the service in the first place? "Me: Yes, I am aware that it is shared at the fiber node. All internet is shared at SOME point in the architecture. I've never had problems getting my advertised speeds with Cox in the past...I'm sure I'll be OK. If you would at least take away the requirement for the phone line, I'd stay. Rep: Can't do that. Let me get your service cancelled." What exactly did you expect a customer rep to say? That they had the power to change the companies policies for you? Obviously, they don't..and hence..the only option YOU gave THEM was to cancel your service. Jeesh man..hope you're happy with COX! Do you have reading comprehension problems?
»Re: I don't get it |
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Enlightener
join:2006-01-28
Cedar Park, TX
·AT&T U-Verse
| reply to David
The problem isn't really solved, you just lost another customer. That's a whole nother problem because your company is too stupid, too stubborn and too lazy to solve the orignal problem of not providing what is possible and desired by your customers. |
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cwh
join:2006-05-14
San Antonio, TX
| The problem with you and markyd is that you think you should be at the front of the line for any new service offered. I doubt ATT is going to change its deployment schedule because of your whining about the inability to get a new service. You act like ATT is doing nothing, when it fact they are greenlighting a million or so new addresses every qtr for this new service. |
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David
Last man standing
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·magicjack.com
·AT&T Midwest
| Plus what I don't get is how did we lose a customer if the service wasn't available for him anyway? Uverse wasn't available and he wanted something more than 6mbps/768kbps. I can respect that. Ironically I upgraded someone to elite speeds today, order completes in about a week. That chick is tickled pink. |
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Enlightener
join:2006-01-28
Cedar Park, TX
·AT&T U-Verse
| reply to cwh
I left Virginia in 2003 just as FiOS became available to my old house. It's 4 1/2 years later and I have FTTP but my speed isn't any better then DSL. Also Austin was first rumored to get U-Verse last year right after San Antonio and then this past March. Then there is the fact that when an area goes green for U-Verse it's the copper people only, not the FTTP people.
Don't even begin to preach to me about wanting to be at the front of the line. |
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Enlightener
join:2006-01-28
Cedar Park, TX | reply to David
That's right, you didn't lose a customer... you lost two revenue generating units ( data and voice ) and very soon you'll be losing two more. |
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apeface
join:2000-09-16
Mckinney, TX
edit:
October 10th, @11:24AM
| reply to Enlightener
That isnt exactly true, there are fttp lines with uverse all over the place. |
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Enlightener
join:2006-01-28
Cedar Park, TX
·AT&T U-Verse
| I said `when an area goes green`. Are you asserting that FTTN and FTTP U-Verse goes green at the same time.
Ya, that's right... I didn't think you were trying to claim that. Otherwise MarkyD wouldn't have been having the problem that he was having. |
|
apeface
join:2000-09-16
Mckinney, TX
·AT&T U-Verse
·AT&T DSL Service
edit:
October 10th, @12:18PM
| Yeah, I am saying that.
There are some cities that uverse only recently took control of the fttp nodes, OKC would be one of those cities. Obviously those would not be live the same time the fttn went live. \
However, there were/will be cities that fttn and fttp went/will go live at the same time. |
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Midak
Doctors suck
Premium
join:2002-02-26
Yonkers, NY | reply to David
No arguements here, you really don't get it. You don't get the fact that while your capable of providing more bandwidth, you choose not to. In fact, correct me if I'm wrong but you (AT&T) have chosen to be the slowest fiber service available. |
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