Nutella Brain
@ldschurch.org
|  Vonage
There has been lots of fear about loosing Vonage to the retarded law suits over patents that should never have been issues (there was an OPEN STANDARD for VoIP BEFORE any of the patents were issues - this constitutes Prior Art)...
But, the best thing you could do is JOIN VONAGE...give them the money they need to fight the Corporate Greed of the Telcos.
I have Vonage. I have had Vonage for about 2 years now. I had NO trouble setting up the service, and my stuff is all behind a hardware firewall. Forwarded some ports, registered my MAC, and I was making calls within 24 hours of receiving my install kit.
Granted, their customer support sux, but what do you expect from a small company struggling for survival. Give them more business, and you will get better customer support.
But in all reality, when was the last time you had GOOD customer support from AT&T, Verizon, Sprint, T-Mobile, QWest, or any other telco provider? Last week I waited for 45 minutes to talk to someone about issues with my cell phone...
What I would like to see Vonage do:
Add another phone line at no charge. Second lines usually don't add any real bandwidth...they are used sporadically as fax lines...no real overhead or cost involved.
I would like to see BYOD...
I would like to see free soft phone access...
I would like to see well, a lot of other, small, changes...
Other than that, I have not had any issues with Vonage. It has worked for about 2 years without fail. Call Clarity is good, never dropped, and no other issues...I would say, I am a happy customer.
I would be even happier if Vonage could get this stupid law suit dropped or resolved, without going out of business... |
