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 Camelot OnePremium,MVM
join:2001-11-21
Greenwood, IN
kudos:1 | reply to Cabal
Re: There's a reason it takes 7 minutes or less I was thinking something like that. You'd expect to see a very high company win rate, if for no other reason than they have proceedures in place to make sure they are following rules and agreements to the letter. The consumer/customer on the other hand doesn't, and MOST of the time is filing the dispute based on a lack of understanding of the agreement. (ie, they shouldn't have to pay charge x because it's not valid, even though it was clearly laid out in the fine print) And that's before you take into account those who just don't want to pay their bills.
There are some nasty credit card terms out there. And I'm sure these people see claims based on the same charges over and over again with them. So if they already know that the clause was followed, and that the charge is valid, I could see it only taking 7 minutes to look it over and make a ruling.
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Intel Quad Core QX6700 @3500Mhz/Asus P5N32-E SLI/4x 1024Mb Corsair/WD 74Gb Raptor/PNY 7800GTs SLI/Antec 550 True Control/Custom water cooler | |
| Camelot,
While that might be true fifty percent of the time, I highly doubt EVERY PERSON in EVERY CASE is ill prepared. We all know how it works. ATT and Verizon want arbitration with a company they cherry picked to mostly rule in their favor. Seriously, give me a break. I don't k now any company that's 100 percent right and any person that's always 100 percent wrong. I could understand if it was skewed towards the company, but not this bad. | | |
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Camelot OnePremium,MVM
join:2001-11-21
Greenwood, IN
kudos:1 | said by jc100:Camelot, While that might be true fifty percent of the time, I highly doubt EVERY PERSON in EVERY CASE is ill prepared. We all know how it works. ATT and Verizon want arbitration with a company they cherry picked to mostly rule in their favor. Seriously, give me a break. I don't k now any company that's 100 percent right and any person that's always 100 percent wrong. I could understand if it was skewed towards the company, but not this bad. But it's not 100%, it's 95%. That would mean that 5% of the people actually won. My guess is this particular arbitrator spent the entire day looking at cases against one particular credit card company, with all of the complaints claiming the same thing. Have you seen some of the crap credit card companies put in their fine print? Just how many people do you think get screwed by the "make 1 payment 1 day late and your interest rate goes from 8% to 29%" clause? How many of them do you think file for arbitration, and how many of those claims get denied? Well, 95% of them.
All I'm saying is that credit card companies have legal departments that go over what they can and cannot do, and unless you find yourself in the odd situation where they haven't followed their own fine print, however ridiculous the fine print terms may be, you are going to lose in arbitration. (and in court, unless you can show the clause violates the law) So with that in mind, 95% sounds about right.
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Intel Quad Core QX6700 @3500Mhz/Asus P5N32-E SLI/4x 1024Mb Corsair/WD 74Gb Raptor/PNY 7800GTs SLI/Antec 550 True Control/Custom water cooler | |
| 5 percent of people winning is a very low number. I highly doubt all the cases were that cut and dry on the same issues. It seems to be that it is very well skewed. In the business world, 95 percent is a very high number. I hate to burst your bubble but, that's too high. I am sure more than 5 percent of customers had complaints that varied. Are you seriously trying to tell me that most customers had the same complaints, so they were all dismissed at once? I find that hard to believe. I don't think this service is well balanced. My opinion. | |
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