cbrain
join:2000-05-21
Silver Spring, MD
 ·VoicePulse for Bus..
 ·Verizon FIOS
 ·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| [VoiceStick] Can't login to My Account - Can anyone else?
I'm registered and the service is working. Since yesterday morning I get "The information you have entered does not match our records." Last night and again this afternoon, I requested the password be sent but despite the web confirmation, it never arrived.
Anyone else able to login? |
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SpeedDragon
join:2006-08-09 | No problem for me. |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs: | reply to cbrain
I can access my account without any problems.
--
Embarq DSL 1500/586 | Voicestick | Skype |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| reply to cbrain
[VoiceStick]Anyone else asked for account verification?
Thanks. I made another request for password then sent a service request from VoiceStick's website. This time the password arrived. It was the same account and password I had been using and it again failed. Later I got the below answer that my account needs verification. My account is over a year old and has always maintained a positive balance. To my knowledge their has not been any suspicious activity and VoiceStick didn't notify me in any way until I ask about the login problem. The last time I checked, about a week ago, I had a $5 balance and probably used less than $.75 since. Notice the terms below in bold(I added the bold). What if their charge is incorrect or due to an arbitrary change made without notice, possibly in violation of their own terms?
I hope this is a mistake and they just restore my login. I had planed to make an additional $10 deposit. I signed something similar(without the offensive wording in bold) prior to opening a VoicePulse Connect account. Based on all the VoiceStick changes without notice and the state of the VoIP business I don't think I'll sign. At least not without a change to that wording. Could VoiceStick be the provider P8 is moving on? If VoiceStick insists, I plan to ask for weekly statements by email until I deplete my balance or for a refund and let my account go.
This saving money on VoIP is a lot of work and getting too costly. 
*** Below is my correspondence with VoiceStick ***
-----Original Message-----
From: CustomerCare@i2telecom.com [mailto:CustomerCare@i2telecom.com]
Sent: Wednesday, September 26, 2007 3:38 PM
To: xxxxx@xxxx.xxx
Subject: Here is the VoiceStick.com account password you have requested.
We have received a request to supply you with your username and password for »www.voicestick.com. You will find this attached below.
Username: 1xxxxxxxxxx
Password: xxxxxxxxx
Thank you,
VoiceStick.com Customer Service
************************************************************
* Below is the content of the message you sent
************************************************************
------------------------ Message Begins ------------------------
Date: 9/26/2007 4:03:04 PM
Name:
Phone:
Email:
For 2 days I have been unable to login to "MY Account" & get "The information you have entered does not match our records." I have requested the password be sent 2 times and the page confirms it will be sent but it didn't arrive.
-----Original Message-----
From: Customer Support via RT [mailto:customersupport5760@support.i2telecom.com]
Sent: Wednesday, September 26, 2007 3:04 PM
To:
Subject: [support.i2telecom.com #18173] : customersupport5760@support.i2telecom.com
xx,
Your account requires activation before you can use it. Please see the attached document for verification purposes.
We apologize for the inconvenience of this process. Due to the high volume of internet fraud it has become necessary for us to take this action in order to protect ourselves and our customers. We offer international calling at significantly reduced rates and because of that we cannot afford any longer to take losses from fraud. Our choices were to significantly increase our rates or verify customers and we chose to keep the rates low.
Please Print, Sign, and return to voicestick by either Mail or the Fax number on the welcome letter.
Our address is:
i2Telecom
Attn: Verification Department
5070 Old Ellis Pointe, Suite 110
Roswell, GA 30076
xxx xxxx
Voicestick CustomerCare
---attachment---
********** ACCOUNT VERIFICATION **********
Order Date:
Invoice Number:
Payment Authorization Number:
I have read, understand, and agree to abide by i2Telecom's published Terms of Service as available at »www.voicestick.com/ . I understand this is a Residential service offering and is not to be used for business use.
My signature below indicates my acceptance of the aforementioned Terms of Service. I am the authorized Card Holder and authorize i2Telecom to charge my credit card account number on file with i2Telecom, including any changed information given i2Telecom if the card expires or is replaced. I agree to pay all charges invoiced to my account including, but not limited to, initiation fees, monthly service fees, equipment charges, toll charges and any other applicable charges.
_____________________________________________________________________________
Customer Signature Date RETURN FAX #
1. Name, Date, and RETURN FAX Number must be included above.
2. Print this entire email. Sign, date, and include return fax number, and fax to i2Telecom International, Inc. at +1-770-663-8212.
3. Please be sure to include your return Fax Number to where we may fax your account login and password.
4. You must send a paper fax - scanned copies which are emailed will not be accepted.
********** BELOW IS FOR I2TELECOM USE ONLY **********
ACCOUNT NUMBER___________________________________
LOGIN____________________________________________
PASSWORD_________________________________________
VOICEMAIL PIN____________________________________
-----Original Message-----
From:
Sent: Wednesday, September 26, 2007 4:29 PM
To: 'customersupport5760@support.i2telecom.com'
Subject: RE: [support.i2telecom.com #18173] customersupport5760@support.i2telecom.com
We've had an account for over a year and have a prepaid balance. |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| reply to cbrain
Re: [VoiceStick] Can't login to My Account - Can anyone else?
Incoming works and my account registers but my outgoing was cut. I didn't notice because I use Asterisk which just grabs any available line.
And all without notice!
What if I needed 911?
If I hadn't tried to login, how would I know? I have a positive balance ... unless they added a fee to clean me out without notice. But then why are they allowing incoming calls?
I wonder why they choose me? Anyone else without outgoing or login privileges? |
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DaveTap
join:2007-04-25
Orlando, FL
2 edits | reply to cbrain
You do know that they are now charging about $3.83/ month taxes on your "free" account. They sent out notification email last month.
Also the free accounts are now charged for ALL calls, both incoming AND outgoing, except to/from other voicestick numbers. They didn't email that one... just posted to their website.
I was really enjoying free incoming calls even though I hadn't been able to dial out after their recent service "upgrade" last month (then I switched to my old wrtp54g router yesterday... and now it works again??)
I don't have any trouble logging into or recieving calls on any of the 8 free accounts I help maintain for my family/friends. |
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coolsva
join:2007-07-26 | reply to cbrain
Re: [VoiceStick]Anyone else asked for account verification?
If you had requested to be changed to an outgoing only plan, the user name/phone number is the 333 number |
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cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| reply to DaveTap
Re: [VoiceStick] Can't login to My Account - Can anyone else?
said by DaveTap  :You do know that they are now charging about $3.83/ month taxes on your "free" account. They sent out notification email last month. Also the free accounts are now charged for ALL calls, both incoming AND outgoing, except to/from other voicestick numbers. They didn't email that one... just posted to their website. ... I didn't get Voicestick's notification of the changes but read about it here. I did get several auto responses and "Thanks you for using i2telecom's Voicestick Product" emails. And it did read "Thanks you." They never again mentioned account verification. That one was probably from a rep who answered before looking at my account. I went for their outbound only plan and after several days was again able to make outgoing calls. |
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