openbox9
join:2004-01-26
Navarre, FL
 ·AT&T Southeast
 ·Mediacom
| reply to morbo
Re: premium tech support = downgraded service
1. I'm guessing that tech support was already outsourced to India and was not a direct result of the creation of the "premiere support" option.
2. That is a potentially legitimate complaint. Do you have numbers to show the before and after?
The provider still has a requirement to satisfactorily provide the service for which you are paying. Anything less is default of contract. Anything additional that you may have received in the past is a bonus. I find it difficult to believe that if customers are disgusted with the level of support from a company, that they would be willing to pay more to that company...I know I wouldn't. |
