axus
join:2001-06-18
Washington, DC
 ·Verizon Online DSL
 ·Cox HSI
| reply to morbo
Re: premium tech support = downgraded service
When there is competition, tech support service level would factor into it. But, you know most people look at cost and speed, not tech support. But if you've got a choice, pick someone who has the best customer service! My first concerns are censorship, reliability, and upload speed, and fortunately I can choose one that meets my needs. I don't care about tech support, but I think it could be a good differentiator.
Nothing wrong with charging extra money for services, nobody is forcing you to buy them. Premium tech support isn't required to fix something the company did wrong... if it is, then switch to their competitor and tell everyone how crappy they are. |
morbo
Complete Your Transaction
join:2002-01-22
00000
clubs:
·Charter Pipeline
·AT&T Southwest
| premium tech service just gives the providers an excuse to downgrade the standard tech service. why? to make more money, and to give the premium folk their value.
providers then have no reason to maintain or improve standard tech service. follow the money---they will try to get as many people as possible to pay for "better" tech service so standard service will decrease even further.
hate overseas tech support? hate waiting 30 minutes for a human to answer the phone? pay us more money! yes, we used to give you this service for free, but now pay up. we are greedy. |
