Techie714
join:2005-08-02
Anaheim, CA | Time to cancel service
I cant support a company that does not support the American worker here at home. I realize there are many pro arguments for off shoring but not in my book. |
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evilghost
Premium
join:2003-11-22
Springville, AL | I'm torn between terminating service or not. I want to send a clear message to executive management that I'm not going to support this type of behavior but in the end am I hurting the existing American employees? |
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halfband
Premium
join:2002-06-01
Huntsville, AL
| reply to Techie714
The great American economic paradox. We demand lower prices and will not support higher priced alternatives that provide higher levels of service. Outsourcing does it cheaper and works well for the first companies that use it. But when taken to its logical conclusion as more US jobs get out-soured there are fewer US customers to buy the products. You pass through a stage where those who have a job can buy stuff, and those who do not must be supported by those with a job. Eventually the US companies that outsourced no longer have any US customers, since they are all unemployed and the companies no longer can make any profit.
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Registered Bandwidth Offender #40812 |
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HyPeRbAnD
join:2006-01-07
Stow, MA
| reply to Techie714
The problem is everyone wants to pay next to nothing for the service. The only way a company can reduce cost is to outsource and eliminate jobs for Americans.
You get what you pay for; bad customer service and non American speaking phone support and Americans without jobs now.
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S_engineer
join:2007-05-16
Chicago, IL
 ·Comcast
| I disagree...you offer a good service at a decent price and you will build a loyal following. That loyal following gives you incremental income, and alot of it. If the companies expenses rise, adjust the cost to your customer in a level manner. I suprised that companies do this after years of bad outsource PR.
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Burn a tire, but make sure you buy that carbon offset! |
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halfband
Premium
join:2002-06-01
Huntsville, AL
| said by S_engineer  :I disagree...you offer a good service at a decent price and you will build a loyal following. That loyal following gives you incremental income, and alot of it. What you say is true, but only for a small segment of the market. I do not see where service gets you a large following and I do not think your going to get "alot" of incremental income. For most Walmart items, service is not required, so the jobs move offshore. While for some service jobs, some customers will pay a premium for service, but I think the majority now believe they are "entitled to service" at the lowest possible cost which limits your market size.
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Registered Bandwidth Offender #40812 |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| reply to evilghost
said by evilghost :I'm torn between terminating service or not. I want to send a clear message to executive management that I'm not going to support this type of behavior but in the end am I hurting the existing American employees? Cancel. The remaining US employees will lose their jobs to offshoring eventually.
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Only SHATNER is Kirk. |
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boober321
join:2003-07-15
Milwaukee, WI
 ·ViaTalk
| reply to halfband
Funny how the same people that support the companies that promote this, and loose their jobs because of it, still tend to vote for the very politicians that support this practice. People are just plain stupid and self-serving. America- home of the ME! |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
 ·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest
| reply to HyPeRbAnD
said by HyPeRbAnD : The problem is everyone wants to pay next to nothing for the service. I'd say the bigger problem is companies demand ludicrous profit margins and growth numbers to please the big stockholders. Gone are the days when making 10% profit was good. Now it's got to be 30% and it must GROW every year. If they miss their numbers, their stock tanks.
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) |
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S_engineer
join:2007-05-16
Chicago, IL
·Comcast
| reply to halfband
"Entitlement to service" comes when you sell "service". The Walmart mentality has gotten us...tech services that nobody can understand or are non-existent, inferior products with no warranties, and an excessive reliance on other industrialized (and in many cases non-industrialized) nations.
No offense, but if you start worrying about your market size before you worry about the quality of your product, you already gone!
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Burn a tire, but make sure you buy that carbon offset! |
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markr64
join:2000-08-31
Lincoln, NE
|  reply to Techie714
I was a Alltel ICCC rep too and after 4 yrs for working there - I started seeing the writing on the walls and need to get out before the sell off or buy out happen.
I agree, this makes me sick also. Hard working people loosing their jobs because the "MAN" is not making enough for his pocket in AR.
And to my fellow Tech Support - watch out we will be next. So keep your knowledge up to date and if you can take some classes to Cert Exams.
Myself - I am planning to remove myself from the Alltel/Windstream payout and see what happens. Also we will see what happens when I start telling my friends that use Windstream, that I recommend switching to someone else.
Good luck to my fellow Tech Support on the ICCC help desk in both KS & NE.
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