So here's a new one.... - dslreports.com

Author	All Replies
NjOlds Premium join:2003-12-23 Clifton, NJ ·Optimum Voice ·VoicePulse ·ViaTalk edit: September 5th, @12:49AM	So here's a new one.... I submitted my number transfer to port to VoicePulse on 08.13.07 and this past Friday I get an e-mail from them saying the port did not complete because of and address mismatch. Hmmmm... I checked ViaTalk's portal and made sure I copied the address exactly as they have it which is the same as where I live. So what's the problem? Maybe they didn't change my address when I moved? But how could that be the portal has my current address!!?? Anyway, I made the 53 minute phone call to VT (caller 28, 27, 26, 26, 26, 24, 22, 28, ...........15, 14, 13, 12, 10, 9, 14, 14, 14, 14, 12, 10, .............3, 2, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1, 1..... OK you get the point right?) and asked what happened. Me: My port to VoicePulse failed because there was an address mismatch, can you tell me why please? VT Rep: Sure, what's your # and address? Me: xxx.xxx.xxxx @ XXX Ave. Bronx, NY. VT Rep: OK, hold please... Ah, I see the problem, we still have your previous address XXX ST. Queens Village, NY. Me: That's not even remotely my previous address. Can you check again? VT Rep: Sure, hold please... Are you sure because that's what's in our system. Me: Um yeah, I lived in NJ before... VT Rep: Well, I'm sorry but that's what we have. Do you want me to change it? Me: OK. But why does the portal have my correct address? VT Rep: That's just your billing address. ME: OK, just change it. VT Rep: OK, the change will become effective in 30 days. Me: Huh, you sure? VT Rep: YUP... Me: No THANKS. I'll figure it out. BYE So at this point I call again just in case... Another long wait... Same thing different rep. this time a female. So, to make a long story kind of shorter, I called VoicePulse and gave them the address VT had for my site address and all should be well. Edit: I just read my post again and it kind of sounds like I'm VT bashing but I'm really not. I just want to make people aware of what might be going on with their account and what could happen if you choose to jump ship. 2nd Edit: Clarity -- "My third eye seen it comin' before it happened..." - Method Man
	to forum · permalink · · 2007-09-04 23:48:17 ·
nonymous join:2003-09-08 Glendale, AZ edit: September 5th, @12:39AM	Did you just port to Viatalk and if so from who. Then if not a current port is this a ported number to Viatlk or Viatalks. The ports should go thru Level3. Viatlk pays Level3 a major carrier. Major carriers do what is by paperwork and documented. Viatalk did not stop this port. So something is slightly wrong. More info. Edit never said you are bashing just info as how a simplistic port works. Plus more info on where the number came from. Address stuff seems to just happen:) Many players in a port.
	to forum · permalink · · 2007-09-05 00:32:58 ·
NjOlds Premium join:2003-12-23 Clifton, NJ ·Optimum Voice ·VoicePulse ·ViaTalk	I've had VT for 15 months. I moved from NJ to NY about 10 months ago and got a NY number. VT went crappy on me so I decided to go to VoicePulse about a month ago. The NY number they gave me had someone elses address attached to it since i got it. -- "My third eye seen it comin' before it happened..." - Method Man
	to forum · permalink · · 2007-09-05 00:37:53 ·
NjOlds Premium join:2003-12-23 Clifton, NJ ·Optimum Voice ·VoicePulse ·ViaTalk	reply to nonymous My edit was before your post. The address of the person who previously had my number somehow made it into my account. That's the only way I can explain it. I called VT tech support and explained my port was denied because of an addy mismatch and they said it was because my site addy (not billing addy) was a Queens Village, NY addy (someplace I've never lived). I even called a second time to confirm this crazy information. -- "My third eye seen it comin' before it happened..." - Method Man
	to forum · permalink · · 2007-09-05 00:45:20 ·
no_one @QWEST.NET	Maybe someones not aging used number properly. Usually decent breathing room when reusing a number. New York may not have options. Sounds as if you got a number thru Viatalk they usually I think get them thru Level3. Levlel3 may need a call. It is an indirect party and hates customer calls as deals way above that level. Some may respond. Plus I think post have been asked on this type of thing. Usually some carrier deals with this. The loser or the winner. VoicePulse should have just as much chance with this. The best porting is thru cellular. That is their bread and butter.
	to forum · permalink · 2007-09-05 01:09:01 ·
redshift Premium join:2004-03-23 Beverly Hills, CA	reply to NjOlds Imagine the trouble that would have caused if you actually called 911 on that number!
	to forum · permalink · · 2007-09-05 01:30:35 ·
k2rj Premium join:2005-03-24 Solon, OH ·ViaTalk ·RoadRunner Cable	This seems to be quite common, even with POTS. When my sister got her new number with Bell South, I had to tell her that there was another name (probably the previous owner) showing up on caller-ID. The same thing happened on one of the lines from our church. I suspect the service address was wrong as well...
	to forum · permalink · · 2007-09-05 08:02:06 ·


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