Steel Pulse
@swbell.net
| SBC Yahoo
I've had sporadic service interruptions with SBC Yahoo. The biggest problem with SBC/Yahoo is every time I pick up the phone to call them I know it's going to be a 3 or 4 hour ordeal because their tech reps would rather argue with you and treat you like an idiot, rather than listen, I mean REALLY LISTEN, to exactly what you are saying to them.
I feel like the tech rep has me on an non-amendable script that has nothing to do with the problem I've presented them with. When you politely disagree with the tech rep, he or she falls in to a defensive posture and begins acting like you're an out of control disgruntled customer.
The worst ordeal I have had was I needed a new phone filter. I knew it in advance of my call to the tech rep and stated I was in need of a phone filter as soon as he said,"May I help you?" Instead he attempted to redirect me to his scripted interview which, of course, had nothing to do with a phone filter. I spent a good four hours being bounced around nearly every overseas and United States phone boiler room and nobody would listen to me long enough for me to state the nature of the phone filter problem.
I finally convinced a regional supervisor to mail me the phone filter because nobody was around to make a service call. Three days later I got the phone filter in the mail and Shazam!... that was the problem all along. If I had the choice of another DSL provider I'd be calling them up tomorrow.
After that kind of nonsense for the first two hours, it's only natural to sound disgruntled and angry when the next person in the SBC/Yahoo chain of command fields my call. The attitude was "it was my fault because I'm a big idiot who would like to have the problem resolved."
I don't even bother to call SBC/Yahoo technical assistance when my internet service mysteriously disconnects for 8 hrs, a day or even a week. It simply isn't worth the aggravation of spending 4 hours on the phone with a bunch of arrogant trolls that treat you like you're brain damaged.
By contrast all of the field techs I've dealt with on the phone or on service calls are fantastic. It makes me wonder if SWB/Bell subcontracts all of their phone-in service calls to an unaffiliated telemarketing operation. They sure act as if customer satisfaction is a low priority at SBC/Yahoo |
